This person has no idea what they’re doing and doesn’t have any system in place to properly clean, maintain, and park the trucks and trailers. They expect the customer to do it all and then tell you they’re by themselves and they can’t drive the trucks. So it’s the customers fault that you aren’t properly running your location and have the knowledge to properly maintain and park your equipment on your own lot. Terrible experience
THOMAS R
Customer Reviews for Hi View Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Originally I called and they didn’t answer, so I called again and they barely spoke English but said they weren’t accepting any new trucks. I told them my drop off was at their location and then they figured out I was supposed to drop off there. When I showed up there was no good place to drop off the trucks and the owner was there by herself with her kids. She said she can’t drive the trucks and that I need to park and drop off my trailer properly. It was ridiculous. I’ve used uhaul around 10 times and I’ve never been told that I’m the one that needs to move THEIR equipment around and professionally park it when I’m not practiced in backing up trailers. She fought me on this and said she is by herself and no one can park cars at her location today or tomorrow. I wish I would’ve just left the truck and trailer where I parked it and left but I had to take on the liability of parking it and dropping off the trailer in a particular spot when every other place I’ve ever been to they’ve put the trucks through their own cleaning regimen and parked them where they wanted them. It was insane. It was as if she didn’t understand how uhaul worked or that she ran a location
THOMAS ROwners were very accommodating and friendly
Derek TUpon return of the vehicle, the UHaul personnel became very combative with us. She was extremely rude and told us we had to back the truck into the space since "I am a woman! I cannot do that." We explained that all other trucks were parked facing forward so we did the same. She remained combative and continued to "bully" us into backing the truck into the space because "I am a woman!" We finally moved the truck as requested. Then she proceeded to be combative about whether the blankets were all returned to their plastic bags. We explained the bags were vacuum sealed and not reusable. Regardless, because of the heavy rain that day, the blankets were damp. They shouldn't be placed in a plastic bag or they would mildew. She said it "is your job to fold all the blankets then." We explained they were not folded but laid open so they could dry. To fold them could also cause mildew/mold. Again, very combative that it was our job to fold them and if we did not, she would charge us $25. She said "I am a woman! And I will not do this!" We explained again that if we folded them, we would be charged for the mildew, so we were going to leave them as-is so they could dry. After we left, our sister's credit card was charged $36 as a "cleaning fee." This charge was never disclosed prior to charging, no details were provided as to the cleaning fee to be completed and so this is an unauthorized charge. It was done in retaliation for the blankets and the truck parking. This charge needs to be credited to the card on file for the reservation or my sister will dispute with her credit card company. Finally, this woman spoke very poor English. Her 8 year old son was attempting to translate throughout all this yelling, bullying and threatening dialog. She also had a baby on the floor behind the counter that distracted from the service being provided. If she is an employee that is managing daycare of her children, unable to speak the language, unable to perform her duties in the role because she is a woman and unable to conduct herself professionally, she should not be allowed to represent UHaul. We have rented many trucks over the years, as has my sister, and we have never experienced such outlandish and poor service like this. We expect a member of management at UHaul to contact my sister at the email address on the reservation to address this fraudulent charge.
Cynthia MIndividual working did not move from behind the counter when I came in to drop the truck off. No other customers, nor other people working. Told me to give him the keys and good to go. I explained I was dropping off a day early and it was full of gas and well under the mileage. He just said oh. Later he called and said the truck had some dome dog hair and I needed to come and clean it. I was by this time 75 miles away from the drop off so I asked how much if I dont clean and he said, 25 dollars. I said just charge me then. I would think since I dropped it off early because uhaul sent me a message saying they had an urgent need for trucks, and I dropped off a day early that uhaul would not charge a cleaning fee. There was a very small amount of dog hair. The day we picked up the truck had to wait almost 2 hours to get it due to global uhaul computer issues.
Craig SWe’ve been using this store for years, and they are ALWAYS professional, dependable, easy to work with and friendly!! Why use anyone else….
Terri KStaff is friendly and helpful.
Thomas PThe facility support was great and the equipment helped me get a lot of work done on my off day. Thank you very much, I will rent from this facility again if needed.
Chaplain JVery good service
bob cThis is a great location to rent a UHaul. They are very nice and helpful. 10/10!
Brien JGood experience
Carl SWas charged for 89 miles and there is no way I went 89 miles. My calculation was 54miles. The guy at the location was switching keys and typing in the computer. After I picked up the U-Haul I went to Act Storage on New Sapulpa Road. 7500 New Sapulpa Road, Sapulpa Then I went to 9803 e 96th St N owasso, then turned U-Haul back in. $182 that’s ridiculous. Not happy at all
Lesa BOwner is awesome. Nice guy.
CESAR ABest UHaul service we’ve ever experienced! Thank you! Efficient, kept his word, man of action.
THOMAS SAlam was great and very helpful. My date was floating but Alam worked with me to make the transaction seamless.
JOHN KUnit was clean but old and distressed appearance.
RICHARD HSuper rude
KIMSEAN IThe Headlight are dim and pointing in different directions. Milage charges were unexpectedly expensive. I will not rent another truck from Uhaul. The $19 a day is a SCAM.
RANDY KThe owner was nice and a very good talker he was funny of if I ever need you guys again I will go there so much respect
MICHELLE WThe Uhaul/Mini Mart clerk was hard to deal with because of the language barrier.
TUCKER FHe was excellent and very informative. Made the drop off very easy.
Bret MVery friendly and knowledgeable
Cathy HThey didn’t offer or provided any help to backup and hook-off the trailer.
DIMITRI VThe app was not allowing us to submit any photos. We spent 20 minutes in the freezing cold trying to take the same photos over and over and over and over and over and over and over and over and over again. The authorized driver function did not work for us either. Shoutout to Takeisha, my customer service rep for helping me get things sorted.
EMERSON HNasty attitude EVERYTIME I come to this location. Uninviting tone dirty and ran down facility. How do you own a gas station with no gas. I got charged a extra $50 because all 4 of the gas pumps had plastic bags on them and I would’ve got charged extra miles for going to another gas station when the only reason I chose this location is bc it was GAS STATION and UHAUL drop off. I rent UHAUL trucks at least 3-4 a week and this is the absolute WORST place affiliated with UHAUL. I bet a won’t be back to this location.
Courtney NNeeds no improvement
Jermaine WVery friendly, very accurate on the charges, and the equipment was in great shape.
Karen HNothing it is wonderful
Ida BGreat customer service!
Roy WGot a call the night before my reservation telling me they didn’t have the dolly I reserved. Instead of them tracking one down from another location I was on my own to find one.
Aaron SPickup was easy, the representative was friendly, truck was clean and in well working order, and drop off was easy and quick,
ASHLEY OThere was no ramp on the truck so it took twice as long to load and unload, the air did not work, and it was very hot, and the price I agreed to changed by an extra 40.00!
JULIE ELocation has big potholes in the parking lot. Customer service was lacking. Keys were thrown across the desk by employee. The same employee peeled out 4 feet in front of me and my fiance in the U-Haul after we finished the check out process. If there’s another location for UHaul in Owasso, I’d rather not come back here. How this gas station has stayed open, I’ll never know.
Landon AThe gas pumps all had bags on them so had to go find another gas station and come back.
CATHY TSafety Chain/Cable hooks were TOO big...WAY bigger than any other trailer on property. I had to purchase a threaded link to provide attachment.
Michael PThe turn around on trucks is very hectic at this location due to the number of U-Haul spots in Owasso. Sometimes they have 8 to 10 trucks, other times one or none.
Robert ZThe store is old and ran down. The parking lot has giant potholes in it. It’s a gas station however there’s no gas. So when you return your U-Haul, thinking you can fill it up there at the gas station. You’re stuck not being able to fill it up because there’s no gas. Then you get charged $64 for 8 gallons of gas, which is absolutely ridiculous and if this is how U-Haul is going to do business, I can go to Penske and rent a truck.
Casey LOwner was rude, charged way more than quoted and then tried to make me pay him in cash ONLY to fill back up an inch.
Gabrielle RI couldn't understand the person I dealt with to pick up the equipment. He has such a bad accent.
jonathan CThe gentleman at Hi-View mart was knowledgeable of units, professional, and friendly. Top notch service. I will only rent from this location from now on.
Todd EVery easy process and friendly personnel
Gerardo M