made me pay extra and wasnt very nice at all I will never go there again!AMBER F.
Customer Reviews for Hide It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer lights did not work. The pigtail on the trailer had been drug to the point it was filed down and unusable. They swapped it out and lights worked. I rented a 6X12 trailer but the rear ramp and opening was only 57". It was 3 inches less than 5 ft. What I was hauling was 5ft wide. It would not fit the rear opening so the trailer was useless. Upon returning the trailer I was charged 2 times for the one day rental. When I brought it up I was told that I would have to go thru my bank to get a refund and or it's between me and Uhaul. I'm waiting for the outcome of this!!!BRENT C.
Customer did not leave a comment.Natausha H.
My bill was much greater then what my original online statement quoted. Your retailer store could not answer any questions and kept telling me for every question I asked to call Uhaul there is nothing she can say or do. The Uhaul was filthy inside the cab when I picked it up. I actually took pictures. Both seats were covered in dog or cat hair. There was hand prints and something spilled on the inside of the drivers side and passengers side windshield. I had to wash the inside windshield to properly see. There were cut finger or toe nails on the floor and stuck in the air conditioner vents. I am very displeased, feel I am owed money back and not happy with the service.Jeanne G.
I did not get the truck I had rented. It did not come in and I was sent to another dealer in the area. The man at the 1st Uhaul place on 7th St. did arrange for a van at 3207 S.R. 213 for me. It worked out but took up time and added an extra trip because the van did not hold as much as a truck would have. The van was clean however my sister rented a 20 ft. truck a couple of weeks before from the same place, 3207 S.R. 213, and it was filthy.JACK F.
Store rep did not bother to write down or set up authorized drivers. Kept telling me 'don't worry about it, no one bothers to check'.MATTHEW M.
It was super helpful and so fast and efficientMichael David E.
Customer did not leave a comment.KATHERN M.
My original truck I was to pick up in east Liverpool I had to drive another 30 miles or so to pick upMICHELLE H.
Customer did not leave a comment.BENJAMIN LOUIS P.
Was told I needed to deposit $100 plus $75.00 rental and I would get my deposit back,well I only got $53.00 back.waant told thatShannon S.
Not recommended. No client oriented business. If you decide to go, read first the contract: too little in your favor there. Price for service not good (no lights, mudy and uneasy access). Receptionists are nice and efficient, but they are subject to untreatable bosses. At the beginning they were reasonable, but then after, they became mean.Horacio G. | Overall Experience
Hide it storage was by far the friendliest place we've picked up a uhaul from. The gentleman was very friendly and helpful. I would drive the extra distance again to pick up from there when I need the next truck rental.JOHNNY T.
Hide it storage was great. UHAUL was terrible. 1st location chosen (Weirton tire) had no dolly in the truck and the lock box wouldn't open. UHAUL then erroneously charged me for a missing dolly. Thank goodness for Hide it storage for going to bat for me and getting the charge reversedJames B.
Check engine light on Truck had no power was told no worries Took 19 Clorox bleach wipes to clean steering wheel door and shifter engine ran so bad couldn't run AC Burnt up 3 times as much fuel running so horrible Never ever ever ever !!!! I called Uhaul and was hung up on left stranded etc..... I'm sure no one will contact me RayRAYMOND O.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.alessandro V.
Customer did not leave a comment.ERIC A.
Customer did not leave a comment.Shelley B.
Customer did not leave a comment.Frank R.
Customer did not leave a comment.Todd J.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.DOUGLAS S.
very friendly staff.easy to work withEdward B.
The truck was maintained but it was not clean when I rented it initially so I didn't think that cleaning would be an extra charge at the end of my rental. Not only that but the lady that was working when I rented to begin with did not mention anything what so ever about charges other than make sure the fuel is full or u-haul will charge you like 4 times what the gas price really is and the daily fee of 19.95 plus the 0.79 per mile plus the taxes. I made sure to do everything that was instructed to avoid extra charges or penalties. I turn in the truck and as I'm on my way home my debit card reads for an extra $25 added for cleaning fee that WAS NOT MENTIONED AND IT WAS NOT DIRTY ANYMORE THAN WHAT IT WAS UPON THE RENTAL TO BEGIN WITH!! I asked her if there is anything I need to know period beforehand because this is the first time Ive ever went through this company and this is all new to me,...she failed to mention they scam you at the end!!ASHLEY D.
Customer did not leave a comment.CORY G.
Customer did not leave a comment.FRANK S.
Customer did not leave a comment.EVA B.
The service was adequate, but I will say, with severity, that all the verifications that are required through my phone was RIDICULOUS. I've rented several times, not here, but over the years. Not for about 7 years. I parked, locked it up, and put the key in the box before I ever looked at my phone so the returned truck link was a big stress on an already stressful day!MICHELLE R.
Great service and great equipment. The hardware store has all the extra moving items you might need as well. The employees are personable and knowledgeable, which is not all that common lately. The equipment was clean and performed as designed. Definitely a â€˜must use' location.JOHN D.
It was perfectJOSEPH D.
Customer did not leave a comment.ROBERT WILLIAM C.
Customer did not leave a comment.KEVIN H.
Had problems with return app the gentlemen is side the store aske if i need help. I said yes I explained to him to what the problem was that I was trying to turn the truck in though the online app. Don't worry I can check it in then send you an email receipt. Did get his name. But want to thank him for the helpChristopher H.
Very nice and made it easy to rent. Helped when I called about drop off location.ALEXANDER L.
Customer did not leave a comment.JENNIFER R.
Fast friendly service good to work with.JOHN O.
What a nice place!! He (the owner) was so helpful and friendly, this is a great location. He also told us more about renting U-Haul's in the future. We will definitely recommend this place!HERTZ A.
Customer did not leave a comment.Jeffrey Todd Z.
Customer did not leave a comment.ASHLEY C.
In October I noticed that someone had damaged my 2019 forest river wildwood by driving thier lawn mower too close to the unit and subsequently pushed the latch thru the fiberglass storage door.i notified the management.not only did the not address the situation,they completely ignored it, effectively using "cancell culture" to cancel me.typicall rude millennials.these people are two faced and basically scumbags. I wouldn't store a bag of garbage with these scoundrelsMonty C. | Overall Experience
Customer did not leave a comment.RICHARD M.
Thanks for helping me with the truck. Overall, it ran fine and was clean. The windshield wipers did not work and made driving in sleeting snow a bit of a challenge. The truck was a little sluggish starting so I left it running a couple places to hopefully charge the battery for you and not risk needing a jump. Otherwise, all was fine. Thanks again.matthew S.
The staff was very helpful and accommodating. They worked with our tight travel schedule. They were always very friendly and communicated very clearly. We hope to use them again for our daughter's storage of her college room items during summers.James K. | Overall Experience
Christina Robbins does a great job at this location.James K.
Customer did not leave a comment.Dennis Y.
Customer did not leave a comment.Vickie B.
The customer service was top notch! I was in a jam with changing out trailers and Roger went above and beyond to help me out. He is a great example of what customer service should be. I wish more stores had employees like him.BRIAN CARL S.
I was very happy with my Uhaul rental experience. I will recommend this location to anyone who needs to rent a Uhaul. Thank you. Debbie DixDeborah D.
Fix the website. Was not able to reserve a normal pickup time.Roger C.
Customer did not leave a comment.HEATHER MARIE W.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.TODD M.
Customer did not leave a comment.Jeffrey Todd Z.
Had a very good experience, local folks were very helpful, vehicle was better than expected (Ford Van). Thanks!GEORGE R.
Customer did not leave a comment.CHRISTOPHER M.
It seemed as though 4 day rental from Ohio/Tenn somewhat excessive. Returned early thinking they mak credit some to my acct. apparently not. Oh well.Jack F.
Really great place!! Great Service.JOEL JOSEPH H.
Everything went beautiful thank youRANDY JAY L.
Very Friendly customer service , would recommend to others !anthony S.
Make sure the truck has oil. It was completely dry.Matthew K.
Very nice customer service. Quick and easy return.MARSHA C.
Customer did not leave a comment.Robert Wayne T.
Customer did not leave a comment.LISA GAIL K.
This uhaul place is awesome. We have used them twice lately and they are extremely friendly and helpful and they are great at customer service, even when they are really busy!Brian L.
When picking up the uhaul after leaving the company I seen the gas tank was empty. But it was taken care ofBRIAN S.
Lower refill gas pricesLANY ALLEN F.
This location had very friendly staff, also very helpful, 10/10 would recommendRicky H.
Customer did not leave a comment.Cassie J.
This location is the best in Steubenville OHIORichard D.
Very nice customer service would highly recommended this location.Shawn W.
It smelled of manure and ha a lot of flies in the back. As for this time of sanitizing and cleaning of things, I thought the cab area could have been cleaner. Mechanically it was good.Steven S.
Chris was very professional, courteous, and helpful. She explained everything in detail and answered any questions. We will definitely use this UHaul again.BRANDON R.
Honestly, the service here was GREAT! Definitely 5/5. I wish I would have gotten the lady's name who walked me through the rental because she was awesome. Really nice, personable, walked me through the rental process, assured me I'd be fine when I told her I was nervous about driving the truck. When I called the day of my return to ask what would happen if I needed to bring it back after my scheduled drop off time, she told me it wouldn't be a problem & they'd handle everything for me, it was very nice. The only reason I didn't put 5 stars is just because the place was a little hard to get to, for me, & I wish it had a better parking lot for you to return to trucks to, parking it at the end was the scariest part of driving it by far.Alyson S.
Customer did not leave a comment.Patrick J.
Super friendly and helpful staff!!JULIE LEIGH W.
Vehicle had a heavy smoke smell in it.Sean C.
Nothing. Very pleasant and she did everything to help me out. Thank you!!MELISA M.
Customer did not leave a comment.ROGER C.
I was originally given a wrong address for drop off. The correct address was 15 minutes away.MIchelle H.
Customer did not leave a comment.Christopher Tho W.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Robert D.
Awesome, professional, and helpful staff. I will only be renting from this location with future buisness.Jessy R.
Customer did not leave a comment.CHAD S.
Location pick up and drop off a little farther than we wanted but understandable due to last minute leasing. Truck was nice. AC worked, ran good, good ride, easy to drive and back up camera. Lady was friendly also. Price was a little more than I expected but I haven't rented in ten years. Price of everything is higher these days.BRAD F.
Excellent service!BRIAN TODD L.
Nothing, had fast friendly service. When I need another U-Haul. i will go back there.EUGENE RAY II H.
No improvement necessary. This was the third time renting from this location, always friendly and courteous. Easy pickup and return. Will be back soon.R Lee C.
Customer did not leave a comment.CLARISSA S.
Customer did not leave a comment.ALAN G.
This was a last minute reservation and the uhaul company on 213 came through! I needed a pickup truck but the 9ft van worked just fine. The attendant was very nice and welcoming. Overall great customer service! The only improvement I would suggest is to keep at least 1 different type of vehicle at all locations. I live about 2mins down the street from a location and about 3-4 mins from the other and they didn't have what I needed. Overall good locations and good serviceSHAYLA W.
I believe the woman who I spoke to the day of pick up and drop off, was Amanda or Ashley. Either way I would like her to recognized. She was beyond helpful and beyond willing to make sure I had the top service. She made sure the process of moving was as less stressful as possible. Her genuine care for the customer made me a 100% loyal customer. As a corporate company I believe U-Haul should take a moment and give this woman the thanks she deserves. Maybe even give her an air conditioned area to work in. The building was beyond hot and this "U-HAUL ANGEL" only had an industrial fan to blow hot air on her. Over all I would return because of her. Thank you ma'am I appreciate your kindness.DANA MARIE B.
Well since uhaul sucks some big old dick and this place is the exception you can only improve. When I say improve I mean really really suck less and get more people like Hide it storage you pieces of crap.BRYAN M.
No changes neededCARRIE H.
I had a lot of issues getting a truck at other locations, but this location was friendly understanding.STEVEN S.
First time renting a uhaul great experienceDAWN K.
Our boxes were to arrive on June 27,2020 they didn't arrive till July 1,2020,The customer service people were rude , they would put you on hold for 45 to 60 minutes at a time. Our boxes were sent to a different location,not what we contracted for.overall experience not happyCharles F R.
All was good NO COMPLAINTS!!Vince A.
The young lady that I talked to when renting truck was very kind and helpful.. the process was easy... i will define use them againKristin M.
everyone was polite and knew what they were doing!ERIN NICOLE S.
Was a nice clean,secure to place to store work supplies. Moved another job site so I moved out. Would recommend to anyone looking for a safe place for storageCharles W. | Overall Experience
Amazing staff! Super professional and small town friendly ! I would recommend to anyone !!Ryan J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We have the largest selection in the industry!