Customer Reviews for Hide-Away Storage 32nd Street

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hide-Away Storage 32nd Street

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Jeffrey R. on

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You can educate your employees on how to use their computer system, besides revamping your web app which was obviously developed by someone's kid with NO common sense. It took me 1.5 hours at their office location to reserve a 20' truck with one additional driver where a 3rd party (my girlfriend) was going to pay. We filled out the express checkin for the Sunday pickup (the office is closed on Sunday) 4 different times, cause the person helping me could not figure out how to add someone's driver's license info w/o the physical license (although I had a picture of both front & back) until I showed her. She assured me that everything would be fine with the pickup the next day. Well, it took another 1/5 hours Sunday morning at 7:30am to finally get a valid code that unlocked the lock box so we could get our truck. Problems were all on UHaul's end. Even their "master" unlock code would not work. We had to wait until someone who knew what they were doing came in to work (9am). By then our moving plans were totally messed up.

Chuck W. on

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The uhaul computer system was down so unfortunately it took more than an hour to rent our uhaul even though I reserved the truck online. We were in a serious time crunch so it caused us major stress. The staff at Hideaway we’re very sympathetic and did everything they could to get us out of there quickly but the uhaul system being down seriously complicated things. We may use budget for our next move after this experience.

Michael P. on

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Everything went very smoothly. Pam was super sweet. The entire experience was positive.

Carmen C. on

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Customer did not leave a comment.

Christine W. on

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Really appreciate the Manager, Pam, coming in an hour before the store opened. An 8:00 pick up was guaranteed for us by U-Haul, but, the store didn't open until 9am. That would have really set up behind our moving schedule. Thanks again, Pam.

Kristi A. on

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Customer did not leave a comment.

Robert K. on

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Great overall experience - very nice people to work with!

Steve B. on

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Have a back up plan for processing if the internet isn’t working. Staff was awesome!!

STEPHEN S. on

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First class service and attention to detail. Pam was great

William S. on

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Pam and Pete are exceptional regarding the rental process and the details of how to use the equipment. Pam has excellent communications skills and can relate to a customer based on her personal experiences.

Shawn B. on

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The gentleman who waiting on us was wonderful. Went above and beyond! We had a few issues with homeless guy outside harassing us as we were looking at the truck prior to leaving. Also, the dolly stated $10 rental charge right on the dolly in big print and we were charged $20. That’s false advertisement.

Mary G. on

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Absolutely nothing! Pam from Hideaway Storage was so sweet and accommodating. We will for sure go to her next time. Thank you U-Haul for everything!!

John B. on

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Customer did not leave a comment.

Karen B. on

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Jeffery H. on

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Very nice people very good customer support

David A. on

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I called uhaul and spoke to a rep that took my order of 1 10’ truck, one utility dolly and a package of moving blankets, I show up to this location Uhaul had reserved for me 1,10’ truck, packing blankets but they stated that they were out of all dollies and had no clue why my so called reserved dolly wasnt available. I was born in this country and understand what reservation included means but Uhaul showed me different. Then u send me a survey text.?? Really?