I would recommend having a feature to review any changes on a screen larger than an iPhone. A change was made that I was not aware of nor was I informed of and because I was attempting to read all of the information on an iPhone, I missed the unauthorized change. I would also suggest training the employees to review any changes they make with the customer. If the change was done by mistake, I believe it happened because everything was being done on an iPhone.
Melissa E
Customer Reviews for High Quality Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lack of signage and clarity of where to go and how to check out the rental. People were very nice and accommodating but all things done on a cell phone of it works.
Craig FNo issues. Everything went as planned. Thank you!Luis was very helpful
Karen KI initially reserved for an office in Pasadena and then I was told to pick up in a completely different location without much help to access the equipment. I received confusing and differing instructions from two different people (who I had to reach out to for the access codes, they did not contact me first) The locks were difficult to unlock and no one was on site to help. Very poor help
Christina APark van on the same side of the street as “ high quality mobile.” Taking pictures of the van in traffic and crossing four lanes of busy street not great.
Eryn M