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Tiffany Hall
Customer Reviews for High Road Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly.
Keith BochardVery friendly.
Keith BochardVery accommodating
Keith BochardThe personnel at the location was very kind and took care of our needs with respect. Good experience!
LARRY BOGGSThe location was great but your system for renting a pull trailer is awful. Your website kept going down and it took almost 2 hours for me to get the trailer rented. Not everyone uses smart phones and you shouldn't have to in order to rent a pull trailer. While I would be happy to use the services of High Road Towing In the future I dont see me renting from Uhaul ever again.
JASON michaNothing service and equipment was excellent
Richard JohnsonGood equipment, Great people, very helpful
Tim BrabhamOutstanding service at this center ! Why did uhaul remove the jack stanfs ? Is it because they want the trailers to Stay on the hitches once they are hooked up ? That’s what I surmised.
SHERWYN SIMONFirst location was the Travel a lodge I reserved a 26’ truck that they gave away even though I was pre checked in. When I called u haul they gave me a 17 foot truck wich cause me more trips and more money! .99 cents a mile is outrageous!! The truck was beat up handled like crap and had a mile of play in the steering wheel. I’ll NEVER GO BACK WITH U HAUL EVER AGAIN!
Corey WillisVery easy area to drop off Plenty of room to maneuver and park a trailer.
EUGENE BLAISDELLOnly bad thing is I got charged an extra $40 for lord knows what? I filled the uhaul back up with gas, and if I went over on miles it wasn’t $40 worth. Would like a refund
Ryan GeigerPerson in charge be more readily available. He's doing multiple jobs, but .....
Richard SchelatIt's very hard to do a self pickup on my mobile device at a rural location like this. I had patchy cellphone service in the area and had a hard time getting verified. It took me about 30 mins of refreshing and uploading my documents to finally get a key. I wish the rental process wasn't so difficult.
DJ SAYFuckin great would do it again
Sabrina WithrowIt was a little frustrating understanding the pickup process. The UHaul website wasn’t cooperative. I called the local number provided and was helped immediately. The local aspect of the process was awesome.
Teresa CrothersFirst we had to return our car hauler here then the truck later when we could finally get in our house. The heat had stopped working on the truck but luckily it had been warm. Once again the website initially couldn’t find my $262.00 payment that I had already paid and I ended up paying $94 for miles I didn’t drive!! Never again!
Kimberly KellerVery helpful considering the circumstances.
roger alkireRental trucks for free.
Barbara ShafferVery good customer service, I’ll definitely rent there again
Robert ClendeninWe arrived for our 9 a.m. pick up and our truck needed a wheel seal. They out us into another customer's 20 footer. Just gave us the keys. Four hours later, I received a call asking if we had gotten our truck because the truck hadn't been formally dispatched.
stacy pacellaEverything good
david BrowningMy reservation did not appear on my app not my account online. After calling Uhaul and being on hold for an hour and twenty minutes of an hour and a half call, my call was disconnected. I called back, another 15 minutes on hold, finally spoke with a lady who was helpful and efficient. I had my truck 15 minutes later. I was 2 hours late to help my blind friend move. I was not happy with the overall customer service.
Todd CrabtreeYou guys were great. Good prices and very friendly. Thank you
David MccainNothing I can think of. Thanks!
Larry MillerU-Haul does not provide the proper address for this location if you need a cash deposit refund. Luckily I spoke with Tim at the Jackson Pike location, who steered me in the right direction.
stacy lapacellaGreat staff and service at this site,. Tried to return at U-Haul located at Travelodge business in gallipolis, oh. And they were terrible service. They would not even come to front counter to see what we were there to do,so we went to high road tow location just down the street. Stay away from Travelodge location .
STEPHEN DONNALLYEverything was fine
CHARLES HUBERThe location was great... fast and easy!
Russell DeherderIt was great doing business with Tim! The truck was brand new and very nice.
Melissa CottrellWas a truck repair garage and no one was there
Sara TheveninWe went to the location (T & G Appliance…) we were supposed to take it to and they informed us that they haven’t been a drop off spot for months, but Uhaul continues to send people there. We had to drive back to a different place to drop it off. Please correct this so others don’t go on a wild goose chase! Thank you!!
CARY HEBERTNew location and only small signage. Luckily, some people were there to let us know where to drop dolly. No other UHaul equipment there.
Jeff Moore