Reservation was easy to make. Check in was quick and simple…turn in was the same! We’ve rented from this location several times in the last couple of years because of the ease and speed at which they handle things. They are professional as well! Definitely recommend!!!
LARRY R
Customer Reviews for Highlander Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Texas>Georgia all day long and twice on Sunday
Matthew MThe folks I worked with were very friendly and help. Thanks
JOHN TIt was ok
Muhammad WEverything was great!
LUZ OVery good
Cesar LThis is the second time I have utilized haul at this location. Extremely great service and helpful attitudes. I was Extremely pleased and will definately be back.
Martin BImprove the contact free app process. I’ve rented from u-haul three times in the past few months and the app check in process never works.
TIMOTHY OEverything was perfect, nice employees and I was very happy with the service@!
LUZ OThe U-Haul website says this location in Schertz Texas closes at 7 PM. When we arrived at 6:30 PM, it was already closed. We left the truck there and dropped the keys in the dropbox. Very easy to rent and return the rental truck.
JILL SVery helpful representative!
BRIAN HVery helpful no improvement needed
Rob FEast
LORI RThe inside and outside of the trailer was dirty. Besides that, all was great.
Steven SNO PERSONALITY FOR THE GUY I GOT THE TRAILER FROM.
DENNIS Dfriendly, helpful staff - made sure I knew what I ordered, had what I needed, and understood how to drive the trailer properly/safely
Shannon ACalling this location is a little hard sometimes is difficult they use Magic Jack but overall it is a good location
DONALD RThis location has always been prompt and friendly. They are less busy but the fella helping is very fast and knowledgable. This location smells amazing because it's also a laundry mat - lol
JASON DShorten the wait time.
ROBERT IQuick, helpful, and friendly. Made the whole rental experience easy and convenient.
sonya mIt was a very good experience!
RONALD PFolks were great.
TIM SThe Van we rented worked great and met our every needs.
kenneth vVery quick and customer focused!
EVAN PThe gentleman who helped us was terrific! He was patient and helped us back up into the space for parking the trailer. He helped us understand how to close the stuck door. He was kind and very friendly.
Jayne HJAMES! Keep James on your staff! He was EXCELLENT! James is friendly and very helpful. He provided superb customer service during my experience. Thank you!
Glenda HThe representative was very friendly and professional and on point
Cruz FHave a working number for the local office. The recording says “magic jack customer not available” . It should say something with “UHaul” reference and provide an alternate number or contact so that it routes customers to appropriate resources as needed
Joselito DCourteous and extremely helpful
KARLA AI understand that this location has no truck wash,, but I believe that they could have at least wash the windshield and windows.
David RVery helpful and friendly. Explained everything well. UHaul truck was clean and well kept. No trouble at all on the road.
Mary DThe best customer service ever at this location!!!!👍🏼👍🏼👍🏼👍🏼
RONNIE GGreat customer service. I’ll be back again.
Isaac AThe rep that helped me out at the counter was super helpful and nice. Great customer service!
GRACE JGreat customer service!
ROSENDO Gexcellent service!
Melissa HThis truck was in rough shape. It was clean but the fact I paid for insurance to walk out and see the whole thing covered in dents and scratches and ride very rough was disappointing. There was nothing I could have done besides drive it off a bridge to make the truck look any worse. This is why I usually drive a bit further to rent a Penske.
Bryan GFor some reason the turn in location in Waco I wanted wasn't listed. I missed it. When I got to Waco I realized the store on the receipt was 1 mile from the store I wanted. I went to the store I wanted and was told changing the location would double the rental fee. 😳. I used the app and dropped off at the location on receipt. It was easy, but a doubling of charge to drop off 1 mi away....Hard to believe.
James DHad reserved a trailer but was not informed that there was not one available when we came to pick up the truck.
DONNA BThe door was very hard to close. I was told I would return it to one place, but it was at another place.
Tama ONo problem turning in the RV
GUADALUPE CExcellent customer service
DIANE MBest U-Haul location I have rented from!!!! Process was so smooth and easy, it made the impact of moving less stressful. Thank you everyone at this location!
Aurora AExcellent customer service. 🤗
CYNTHIA CAwesome experience with all staff and facilities.
Margaret COnline reservation process was simple to use. Attendants were courteous and helpful.
MARY SI didn’t realize U-Haul got so expensive. Won’t be using them again but the gentleman at the office was really nice.
LAYLA HRegular customer. Always a good experience at this location. Friendly and professional staff.
SANTOS GGood experience
Tim ONo Remarks
Bruce SEverything was great I used it for 4 hours just felt that the miles was just to high . At penske its free miles . So I paid 247 for 4 hours ..wasn't what I anticipated but the service was awesome just got caught off guard with the price of the miles 1.19 a mile was just a little to much .other then that They deserve 4 🌟. Again this is just because I didnt pay attention on miles .I appreciate their service 🙏
sergio gThe gentleman who helped us was extremely helpful and kind. He was on top of everything going on from running the counter, checking people in and out and verifying trucks coming back. He was awesome and would be the reason we rent from this location again. I believe his name was lee, however I could be wrong.
Deeanna EThe staff were patient, respectful, and so very helpful. I will be back for sure!
ERIKA GI have no complaints. Great service.
Alma AJames was a phenomenal help for our truck needs.
John OQuick and easy. No hassle. Loved it
MICHAEL JThank-you. Excellent experience….
DERRICK OVery easy drop off.
GEORG T