Customer Reviews for Highlander Center
(U-Haul Neighborhood Dealer)

1883 reviews

403 Main St   Schertz, TX 78154
(Near Curtiss St)

(210) 659-7608

Location Hours

  • Mon: 8 am - 7 pm
  • Tue-Thur: 8 am - 6 pm
  • Fri: 8 am - 7 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(210) 659-7608

403 Main St
Schertz, TX 78154
(Near Curtiss St)

Services at this Location:

Location Hours

  • Mon: 8 am - 7 pm
  • Tue-Thur: 8 am - 6 pm
  • Fri: 8 am - 7 pm
  • Sat-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Professional and friendly services. i have never been disappointed.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

kevin F. 
Rating:
4.0

Takes too long to check out

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Alex V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

The man who is usually there (I'm sorry I don't know his name) is extremely helpful, kind and polite. I love that when I rent from this location it's a smooth and easy process. I've had experiences at other locations that were less than ideal. This location is definitely going to be my go-to place for trailer and truck rentals going forward.

Jason K. 
Rating:
4.0

A good overall experience.

FREDERICK V. 
Rating:
5.0

The Gentlemen that helped me get a 6 X 12 in closed trailer was very professional and knew what he was doing very polite and had amazing customer service!! HIGHLY RECOMMEND THIS PLACE!!!!

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

EMMANUEL C. 
Rating:
1.0

The insult was very dirty. When I asked about the $5 environmental cleaning fee I was told it was charge to disinfect the uhaul. The uhaul was filthy. The steering wheel had my hands black. There was particles of something in the door. The back had leaves and dirt (which I took pictures) and the uhaul rep that rented it was just like o well with a nonchalant attitude.

Sheena S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
2.0

Hard to pick up and return, although return was not as difficult as pick up. I will never reserve an online Pick up again.

Nora C. 
Rating:
5.0

truck was beat up pretty bad, all marked, plus we got safe move.

Steve G. 
Rating:
5.0

Great customer service

jimmie J. 
Rating:
3.0

Customer did not leave a comment.

tony S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Everything went very well.

MICHAEL R. 
Rating:
3.0

I don't understand charging the full day if returned early.

brandon F. 
Rating:
5.0

Customer did not leave a comment.

BERNAND B. 
Rating:
5.0

I rented a car hauler to move one of my vehicles and had an excellent experience. My truck (running condition) was easy to load and securing was simple due to the built in features of the trailer. I will not hesitate to rent this unit again if needed.

William F. 
Rating:
5.0

Excellent experience overall!

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

LaShawn C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
4.0

Customer did not leave a comment.

Tom F. 
Rating:
3.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Whitney W. 
Rating:
5.0

The sales lady was very nice and hekpful

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The guys was nice and helpful.

Jackeline P. 
Rating:
5.0

The service was great! However, my issue comes with the trailer itself. When it was empty and I was going 55 (the recommended speed limit) it would fishtail and shake the entire car. It's also much heavier toward the front of the trailer for some reason and wouldn't park straight or stay straight while backing it. Perhaps I'm just not experienced enough with a trailer, but the trailer itself was the only issue I had. Also found out upon getting to where I was going, the left blinker doesn't work. It worked fine getting it hooked up, but some where along the line, the left blinker. Stopped working. Break lights on both sides continue to work but the blinker doesn't.

Madysen A. 
Rating:
4.0

Customer did not leave a comment.

BORN A. 
Rating:
5.0

Quick process, clean vehicle and friendly staff.

ECHO B. 
Rating:
2.0

The person who checked me in was rude.

Edward J. C. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn V. 
Rating:
5.0

Quick and easy, no issues

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Rocky C. 
Rating:
5.0

N/A

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

Calvin S. 
Rating:
1.0

No real receipts for the receiver I purchased (handwritten). Narrow lot that was I'll equipped to handle equipment. 2 of 4 tires on my trailer rental were low on air.

Shayne C. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Both sites were very professional and helpful.

david G. 
Rating:
4.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Madison went above and beyond to assist me and my family. Great and reasonable rates.

Sharlene A. 
Rating:
1.0

Back sliding door went up then I I loaded the truck. When I was about to leave with full truck loaded I tried to close the back sliding door and it was jammed up with door handle and would not come down at all. I had to drive to unload my items with the door open. Also the front driver door also jammed and would not open properly. I had to turn in the truck back and ruined my whole weekend move. I expect a full refund and had the most horrible experience. Never again will I rent a U-Haul. MSgt Jesus H Cardenas. Disabled Veteran

Jesus C. 
Rating:
5.0

The ease of renting here was great, will definitely recommend!

odillia A. 
Rating:
3.0

When I originally went to pick up my trailer, the woman behind the desk said she wasnt allowed to use the computer and could not help me other than to hand me keys. I was told it was only a 6 hour rental instead of 24 hours, which turned out to be untrue. I called uhaul and rescheduled for the next day. The man that took care of me the 2nd time was awesome! He helped me hook up trailer and answered all my questions. If I had gotten him originally, it would have been 5 stars. But unfortunately I did not. If the woman is not willing or able to help customers, she shouldnt work there. Thanks

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Alison was great.

nicholas M. 
Rating:
3.0

The equipment needs to be lubricant for proper functionality.

Ronnie M. 
Rating:
5.0

Great and helpful staff!

Brendan B. 
Rating:
4.0

Customer did not leave a comment.

mario C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Great rental experience. They had my information and truck was ready shortly after arriving. No issues or unexpected charges.

Donald B. 
Rating:
5.0

Very customer service oriented...

antonio B. 
Rating:
5.0

The fender was loose but we were able to make it work. These guys were very helpful.

Douglas W. 
Rating:
5.0

The guy was awesome! He saved me bc the other Uhaul dealer down the street screwed me on my reservation and didn't have the truck nor was anyone there to help me. I called this place on the fly and they got me a truck immediately so I could finish my move.

Monique J. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

Otis J. 
Rating:
5.0

Thank You for having such a nice place.

RANDAL V. 
Rating:
5.0

Awesome personnel.

Ida P. 
Rating:
5.0

Customer did not leave a comment.

Maggie B. 
Rating:
5.0

Customer did not leave a comment.

JAQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

Jesus Y. 
Rating:
5.0

Customer did not leave a comment.

cedric M. 
Rating:
5.0

Very nice

RAY H. 
Rating:
5.0

Good clear business

RANDAL V. 
Rating:
5.0

GSR I'm schertz was very helpful and friendly, great customer service, very happy!! Thank you guys to keep up a great work

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Give guest trucks that aren't falling apart and messy, then charge me for the cleaning fee

Devon B. 
Rating:
5.0

Improve the mobile app. Thanks

BRUNO T. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Great service, keep up the good work

Kristopher F. 
Rating:
5.0

Get your online pickup service in order, I've had issues every time I've tried it and always had to go to a store.

Kylie H. 
Rating:
5.0

equipment worked just fine thank you

RANDAL V. 
Rating:
5.0

Well, there were a few hiccups. The windshield was not clean. I was unaware the 10 foot truck did not have cruise control and the seats were unadjustable. During the trip, the truck ran rough a few times and the Service Stabilizer and and Service Traction Control. The number on the reservation gave me an answering machine.

CHARLES W. 
Rating:
4.0

I had checked in online, but then had to re-check in at the location.

Delmar B. 
Rating:
5.0

Nothing to say

James M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
2.0

Be more friendly to the customers

CESARIO L. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

roberta S. 
Rating:
3.0

Attendant was knowledgeable, efficient and professional. Was checked in, hocked up and out very quickly.

mark T. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

I was helped in every way to get the short move completed. The staff had a positive attitude and was quite courteous.

Linda J. 
Rating:
1.0

Scam

Halvert R. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Terrence N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top