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THOMASJAY W
Customer Reviews for Highlander Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smoothly. All of my questions were answered and I had all the information I needed. Great service!
Deborah WGreat customer service. Kept us coming back multiple times.
Ryan KThank you!!!
John MNothing. Friendly employee and speedyservice.
EFFIE CI had no issues with the equipment and the personnel were nice and pleasant. I’ve used this location several times over the past 4-yrs and things have been outstanding.
CHARLES MThe window on the inside of the vehicle was very dirty was not visible when driving very dangerous. The back of the inside of the vehicle was a little dirty. Other than that everything was good it ran good had a little knock in it but that's it. I had used U-Hauls for moving a very long time more than 40 years I even worked for you. Yes I would recommend you all. At the location the gentleman was very nice and very polite and very helpful good worker
MARY YGreat customer service and easy to make reservation
Ryan KU-Haul at this location is our go to place when we need a truck
Rita DYour counter representative was very responsive, professional and friendly. The truck reservation and delivery went promptly. I would recommend this U-Haul location to any friend.
LOUIS LI would say nothing everything works well everything was clean the person that took my contract was pleasant you all were local for my move from one destination to the next the price was great thank you I will rent from you guys again keep doing a great job 😊
DEITRA LGood transaction
THOMAS FI’ve been renting for for many years and have had no problems.
Daniel RI would definitely recommend this location to others, they have been very service- oriented during my many visits to this location.
LARRY AThank you for your service!
Rafael GThe online reservation was easy. The pickup was easy too.
STANLEY MFast and convenient location with friendly service
robert cGreat
KARL MMade my reservation well ahead of time to carry some items for my daughter’s wedding. Had reserved blankets as well to protect the items. When I arrived there were no blankets available and there was no accountability for that fact. I did receive a discount but it lead me to have to scramble to find the needed items putting me behind schedule. What’s the purpose of a reservation if the company doesn’t guarantee what you have supposedly asked for. Will try other options next time to see if they value my business more.
John RNo change needed.
Galay YFriendly service. Truck was clean and ran great. Everything I expected.
Michael CEasy to work with, helpful on determining needs and finding right equipment.
HARDY GGreat customer service and was very professional!
jimmy sEverything was great and I had no issues!
Tsiyon BOur Rep was the best fast efficient & very professional overall .
NATHALIE SThe electrical system stopped working half way through my drive. I unplugged the 4pin connector on the trailer side to find that it was heavily oxidized. After cleaning them, the lights worked on the trailer again. I also noticed that one of the red lights on the back of the trailer was not seated in the rubber washer around it. I pushed it down and it did not seal well so I had to tape over it to make sure no rain leaked into the trailer. All in all, that was a lot of work for me to maintain your equipment. I was also rushed through the pickup process. No pictures were taken, so I took some myself before driving with the trailer off the lot.
keith hThere will be no next rental.
DONALD OAll good
Jacqueline NThe guy at the desk was awesome. Some of the best customer service ever.
JACOB MThe representative was very informative and courteous, professional.
LARRY AEasy pick up and very good equipment.
Carlos LThe associate at this location was friendly and professional which I did appreciate after the long move.
JOHNATHAN GGreat customer service
Rob FThe man working here was super nice and accommodating. He was efficient and thorough, helping me every step of the way. 10/10!
AMY TGreat service and vehicle was clean and full of fuel…no issues.
Todd DRegular customer. Always a great experience. Friendly and efficient service.
SANTOS GThe rental rate and mileage expense wasn't made clear to me before renting. As a result,I incurred about $100 more in moving expense than I expected. When I called to gain an understanding about my receipt, Thomas ended up yelling at me because he thought that I was going to "get a lawyer". It was absolutely ridiculous.
Paula BMake sure you tell customer they are getting a text message and to answer it prior to departing the property. Text is for inspection of truck and verifying damage. We were told we would get an email with our receipt and reservation info but nothing about the text. Fortunately my wife took pictures of the vehicle and odometer prior to leaving.
Richard RGood job!!!
LARRY AThe gentleman was awesome!
David SThe man running this location is incredible
Drew Tfast accurate very friendly
roger cCustomer service was great. Really helpful. Much appreciated.
Levi APerson at desk was friendly and very helpful.
Linda MTrailer brakes did not work,
JONATHAN BIt was a very enjoyable experience
LARRY Anull
JAMES Mnull
NICHOLAS BEasy to rent
DELMA SWe rented the 26 foot and it was SPOTLESS. It was pretty new and it was clean and up to date unlike other locations around this area. Fast check in/check out.
Madison Snull
Carlos Bnull
JERRY MCustomer service was great! Very Helpful
JAVION EEmployee was very friendly and helpful.
WILLIAM LTo be honest everything was great! It was my first time towing a trailer the process was smooth and easy making it even easier for me!
Jose Mnull
frederick rTodo excelente muy bien gracias
Jose RWas dog hair in truck
Charles WGreat customer service and friendly. Went above and beyond.
PATRICK NGreat customer service and friendly. Went above and beyond.
PATRICK N