Our Rep was the best fast efficient & very professional overall .
NATHALIE S
Customer Reviews for Highlander Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The electrical system stopped working half way through my drive. I unplugged the 4pin connector on the trailer side to find that it was heavily oxidized. After cleaning them, the lights worked on the trailer again. I also noticed that one of the red lights on the back of the trailer was not seated in the rubber washer around it. I pushed it down and it did not seal well so I had to tape over it to make sure no rain leaked into the trailer. All in all, that was a lot of work for me to maintain your equipment. I was also rushed through the pickup process. No pictures were taken, so I took some myself before driving with the trailer off the lot.
keith hThere will be no next rental.
DONALD OAll good
Jacqueline NThe guy at the desk was awesome. Some of the best customer service ever.
JACOB MThe representative was very informative and courteous, professional.
LARRY AEasy pick up and very good equipment.
Carlos LThe associate at this location was friendly and professional which I did appreciate after the long move.
JOHNATHAN GGreat customer service
Rob FThe man working here was super nice and accommodating. He was efficient and thorough, helping me every step of the way. 10/10!
AMY TGreat service and vehicle was clean and full of fuel…no issues.
Todd DRegular customer. Always a great experience. Friendly and efficient service.
SANTOS GThe rental rate and mileage expense wasn't made clear to me before renting. As a result,I incurred about $100 more in moving expense than I expected. When I called to gain an understanding about my receipt, Thomas ended up yelling at me because he thought that I was going to "get a lawyer". It was absolutely ridiculous.
Paula BMake sure you tell customer they are getting a text message and to answer it prior to departing the property. Text is for inspection of truck and verifying damage. We were told we would get an email with our receipt and reservation info but nothing about the text. Fortunately my wife took pictures of the vehicle and odometer prior to leaving.
Richard RGood job!!!
LARRY AThe gentleman was awesome!
David SThe man running this location is incredible
Drew Tfast accurate very friendly
roger cCustomer service was great. Really helpful. Much appreciated.
Levi APerson at desk was friendly and very helpful.
Linda MTrailer brakes did not work,
JONATHAN BIt was a very enjoyable experience
LARRY Anull
JAMES Mnull
NICHOLAS BEasy to rent
DELMA SWe rented the 26 foot and it was SPOTLESS. It was pretty new and it was clean and up to date unlike other locations around this area. Fast check in/check out.
Madison Snull
Carlos Bnull
JERRY MCustomer service was great! Very Helpful
JAVION EEmployee was very friendly and helpful.
WILLIAM LTo be honest everything was great! It was my first time towing a trailer the process was smooth and easy making it even easier for me!
Jose Mnull
frederick rTodo excelente muy bien gracias
Jose RWas dog hair in truck
Charles WGreat customer service and friendly. Went above and beyond.
PATRICK NGreat customer service and friendly. Went above and beyond.
PATRICK NWas dog hair in truck
Charles WThe truck’s radio does not work because the antenna is missing. Also, the windshield wipers need replacement.
TENEL TEquipment was not maintained and had previous damage.
ABELARDO LTodo excelente muy bien gracias
Jose REvery thing was great. Complete communication throughout the renting process
JOHN WTo be honest everything was great! It was my first time towing a trailer the process was smooth and easy making it even easier for me!
Jose MEmployee was very friendly and helpful.
WILLIAM LThe car carrier was in great shape and was perfect for my move!
CHAD BEasy to rent
DELMA SCustomer service was great! Very Helpful
Javion EWe rented the 26 foot and it was SPOTLESS. It was pretty new and it was clean and up to date unlike other locations around this area. Fast check in/check out.
Gregory DAwesome customer service 🤓👍
Virginia GKInda out the way a little, but gentleman working there was very good. Got me processed real quick.
JAMES PQuick and easy transaction!
Eric CFriendly and professional.
charlotte sGreat service and very helpful.
Brian Mnull
HEATHER Bnull
BRUCE Anull
Tanya Snull
Kimberly GVery friendly service
STUART Anull
Vanessa MEverything went well. Staff provided excellent customer service support.
William Onull
David SEverything was great
ANTONIO VEasy easy easy great service
STEVEN MThe left turn signal on the trailer did not work and he saw no need to replace it....
ANNETTE Gnull
Brendt GGreat staff. I continue to come back to this specific location even though I'm closer to another U-Haul.. because of the older gentleman who works here.
Miyeka VGreat experience, really helped get the job done.
HAROLD RGreat experience, really helped get the job done.
HAROLD RThe service representative at the counter was very courteous and professional. He inspected the truck with me and showed me where the drop off box was. I will definitely be referring this location.
CYNTHIA CExcellent service! Couldn't have been better!
DARCIE WVery friendly staff!
ANGELITA Cnull
SHIRLEY Knull
MARANGELY TAwesome customer service and clean vehicle!
Jimmy ANothing James was awesome
Russell SGreat service!!!
William NPerson working the desk was very nice when I had some questions and how the process worked
PHILLIP Rnull
LARRY Gnull
michael s