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Elizabeth A
Customer Reviews for Highlander Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let clients know the location to obtain the rental is inside a laundromat. The trucks are all around, but there is no sign that indicates the office is inside the laundromat.
John WVery fast service at this location I was in and out with my equipment in less than 20min highly recommend
Israel EDrop off staff was very professional and personable. Helped make the drop off experience efficient.
Bradford DDrop box location. Can’t reflect on staff however, based on response time of email receipt someone was on the ball when compared to the drop off time
BRADLEY KTank was only half full.
JESSE GOutstanding Professional Customer Service!!!
Mike SPerson working the desk was very nice when I had some questions and how the process worked
Phillip RReady on time, great service. No delays, all on point.
RAIMUNDO RGreat service!!!
William NNothing James was awesome
Russell SLocation and attendant were great. The problem is that I needed to buy the electrical plug adapter for the trailer, and they only accept cash, which I didn’t have. Also attendant selected a different return location than what I asked for, and dealing with that upon returning the trailer was a big inconvenience.
ericantoine dAwesome customer service and clean vehicle!
Jimmy AVery friendly staff!
ANGELITA CExcellent service! Couldn’t have been better!
DARCIE WThe service representative at the counter was very courteous and professional. He inspected the truck with me and showed me where the drop off box was. I will definitely be referring this location.
CYNTHIA CGreat experience, really helped get the job done.
HAROLD RGreat staff. I continue to come back to this specific location even though I’m closer to another U-Haul.. because of the older gentleman who works here.
Miyeka VThe left turn signal on the trailer did not work and he saw no need to replace it....
ANNETTE GEasy easy easy great service
STEVEN MEverything was great
ANTONIO VEverything went well. Staff provided excellent customer service support.
William Ono improvement needed in this u-haul store just keep up the good work James is a very knowledgeable, professional and respectful person thank you to the both you and your wife 5 star from me
Ernest BBe more informative about procedure for pick up and drop off.
Gabriel RVery friendly service
STUART Athe spaced was shared with a laundry mat which I would not call inviting. However the agent at this facility was very helpful in fixing the problems caused by the Houston location. This guy knew what he was doing and I was greatful for his help
Edward Geverything went smooth, thanks
Victor PFriendly and professional.
BENJAMIN SGreat service and very helpful.
BRIAN MQuick and easy transaction!
Eric CHelpful and friendly staff. Performed the hitch-up and light check quickly and efficiently.
TIMOTHY BGreat and qui j customer service.
MICHAEL DGood service from pick up to turn in.
James RThe gentleman who rented the truck to me was helpful and nice. The truck worked for my needs. The price was reasonable.
MATTHEW GThe truck was waiting for me. It was very clean inside the cab and the truck space. Drop off was easy.
PAULA QRegular customer. never had any issues.
Jesse GI worked with James and Thomas at Highlander Center. They both provided amazing customer service and went above and beyond. They were so nice, kind, and patient. James helped me check out Uhaul in the a.m. and the whole process was super simple. Thomas helped when we returned Uhaul. There were many different sized Uhauls in stock. I never felt rushed from either of these guys. In the a.m. there were a couple of people behind me and in the evening when we got there, the laundromat was about to close. I never felt rushed by either of them. I would definitely recommend this place to everyone!
Grace CService for pickup and return was quick and effective.
Doug WCustomer service was good but overpriced
ELIZABETH CFind better employees!
LEA DN/A
Rodney FThe clerk at the rental desk was so busy, but handled all the customers perfectly! A painless transaction and quick service despite being alone. I applaud his hard work!
Manuel DThe customer support person who helped us at the desk was very nice & worked quickly. I even called earlier to let them know I would be arriving later than I originally planned & they reset my reservation time!
Tyler KHighly recommend. I was able to drop it off at a different location. Customer service was excellent.
Sandra RPlaces close to me were closed Need MOre options
Tricia HMore variety of trucks
Anthony PVery quick and professional process. The guy had the truck ready with the 24 pads inside.
Donald GWell when I rented the until the gentlemen told me they were open until 11pm. When I showed up right before 6pm the place was closed down. Luckily the call center was able to help me with the return. Made it difficult a bit because I had rented a dolly and an open trailer
Frank DJob well done. Keep it up!
ANGELICA GThe Uhaul I was given was beat up and the door latch would not work properly. It wouldn't close or open correctly. Also, I left a few backdrop stands in the Uhaul and received a call from Julian at this location to see if I wanted them. Before I could call back, that same day, he had thrown them away without waiting to hear back from me. I was told to speak to the manager since he left and then was told the manager, Missy, didn't want anything to do with me and for me to file a grievance with the company directly. This was horrible customer service and I do not plan on returning back to this location that I've rented from a few times.
Ashley TVery nice and polite and very informative thankyou and I will tell my friends about the experience.
FRANKLIN RThe manager/attendant on duty was extremely helpful and courteous. He made the rental process convenient and expedient. I will definitely rent from this location for any future needs.
PAUL GBoth Julian and Thomas have persistently provided me with stand up customer support and friendly welcome over the years.
KEVIN WThe personnel at the drop off was very helpful. I would recommend that he addresses customers a bit sooner though. Other than that he was very helpful with dropping off the trailer
Kimberly KTurn in was easy and quick.
DONALD SEmployee was very helpful and friendly.
FRANK SFast and friendly service very satisfied
Gustavo C