Very friendly staff. Had my equipment ready and available at the correct time. Got me in and out as quickly as possible.
Diane M
Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worked great for my haul task.
KENNETH BThis location gives the best service in a 4 county area. We have tried them all. They are THE best!
CINDY RJust make sure the inside was cleaned out the outside looked great the inside had red brick dust all in it
JEFFERY CWell I got the truck with quarter tank of gas returned it with half a tank of gas, never gave me any money back for the gas then charged me for 4 miles over the limit,took 5 dollars off my deposit, I don't think that was right.Then I have to wait for a check when I paided with cash, not good
ALISSA RThe service was great 👍👍
YVETTE BI ordered a dolly and they didn't have one and I had to get it rented at a Lowe's
JOHN FFriendly stuff and very efficient
ALEJANDRO VGreat service easy in an out! The best experience!
Eugina HGreat customer service
Sandy BThey gave me a rental that had a low tire. Had to call roadside assistance the evening before travel and the 2 tires had to be replaced.
BRIGITTE KNon contact dropoff.
Kelly LMade it easy
Dottie HThe lock box where the key was is almost impossible to unlock. Took me 25 mins to get it unlocked.
LAURA RInspect the equipment before renting it so the customer doesn't have to drive 25 miles back to have it replaced. Then spend a half hour unloading the towed vehicle, connecting the replacement trailer, reloading the towed vehicle, and securing the towed vehicle. All this before starting a 4.5 hour trip home after spending a morning loading the truck and trailer.
David MGreat family run business!
Don WI have no complaints whatsoever... I do need my deposit back though.... We still haven't received it..... It should've went to the Burley Way address... If not then you can send it to my temporary address at 314 North Maysville Street Mt. Sterling ky. 40353...
jason lMargaritas in the lobby.
john rTruck was dirty inside and I was supposed to get a discount because I rented in Morehead and had to pick up in Mt Sterling so the mileage was more never again
Teresa KI rented the uhual In advance plus a dolly for 10 extra dollars . Next day I arrive to pick it up they didn’t have a dolly plus moving traps asked me if I still wanted the truck and of course I did bc at that point I was ready to move my stuff, didn’t have time to get back online and search for anything else. Plus charged 124 dollars then also had to refill it with 40 extra dollars
Aubreyanna CIt was very easy and convenient and again got on the road home quickly everybody was very friendly
Tim RBe aware that U-Haul isn't posted on the street that "U-HAUL" is located here.
allen cThese folks were excellent if I need a U-Haul rental I'm most likely going to return to them.
rex dNothing, you all was great
MELINDA HService your vehicles. The tires were nearly bald, one headlight was out on bright, the passenger side tail light went out mid trip and the windshield wipers turned themselves on and wouldn’t turn back off. This truck needs to be taken off the road!
Erika SThe employees were excellent we are in great appreciation of these folks. We recently lost our 7 year old child in a house fire so we appreciate the help and service
rex dVery easy to talk to and friendly
TAMARA Lno improvement needed. prompt and friendly
HERBERT Rthe 2 ladies that worked there were not friendly at all
david lThe truck was old and really needed to be retired from the fleet. Bless its heart.
Natalie FThe appliance Dolly and moving pads were not in the truck. They can and back we’re covered in mud and garbage.
Mark DThe representative at Hilers’ was excellent. However, when the office in Louisville got involved things got messy. They, initially, changed my pickup locator an unmanned site. I wanted to deal with a person not a phone. I went to Hilers’ specifically because I want to talk to someone face to face. Fortunately she was able to straighten it out. She was extremely helpful. I would not deal with a pickup using a phone and a drop box only
james bCharged and extra fee for dropping off at the "wrong" location when a location was never entered initially. Overall my worst U-Haul experience and I've used them for many years.
Allison RLower milage rates. As far as the location only one person runs the office for customers. Had to wait for her to get off her cell phone about a 3 minute wait. Right after telling her why I was there her business phone rang and waited 2 or 3 more minutes. The phones rang a total of 4 times not including the call she was on when I walked in she was polite and informative I believe she could have been a model rep. If she had another person helping her
john mNothing
Rebecca KThe uhaul wasn’t checked back in the day I turned it in. It caused other confusion for another customer. It was all handled great! Thank you for reaching out to confirm the return.
amy aNo one was there to receive the truck and it took over and hour for us to get anyone from uhaul to return our call, we were to drop the uhaul off at a different location that had went out of business. Luckily the former dealer told us to take it to the uhaul place where we left it and I called yesterday to check and see if everything was cleared and the lady I talked to was wonderful
Clyde MThey stayed a few minutes after 5pm for us to drop off. THANKS
Wanda MWonderful !!!
TAMARA LThe tire was flat and the people working are very rude. They did not help with the tire or let us know they left the business after we payed.
roy kIt was swept out but had dry mud in the floor of the cab. The door seals were in good shape but were loose and in need of construction glue. I feel these are all minor. Made for a noisy trip but the equipment was in good overall shape.
fred wAmazing!!!!!!
TAMARA LFriendly fast service
LAURA M