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JAMES B.
Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to get trucks where they want them
Kelly P.Muddy floor in cab and debris in rear of truck
Richard P.I had no problems with this rental at all. The rep at Hilers was nice and efficient. Everything went smooth.
GERALD O.The girl working disapeared and had to be hunted down. The truck itself was covered in clumps of dog hair inside the cab. Took over an hour to pick up.
Kory W.Did not get my Dolly want my money back
Kirk E.I did online reservations again this time, and check in process seemed redundant with questions all ready answered. Do the 2 side drivers if and go is the experience I hoped for.
DONALD T.Had no blankets after paying for blankets. Also did not tell me about the deposit before swiping my card found out before I dropped truck off they took 160 when it was only eighty some dollars for everything. Woman explain it was a deposit and I still haven't recieved the deposit back yet been two days!!!
JASON G.Nothing
DAVID B.None at this time.
Stephen M.Wasn't sure where to park truck.
TRINA R.The furniture dolly that I ordered wasn't included (cost $24) and I want to make sure I wasn't charged for it. Thank you.
Shelly B.N/A
Cristi H.The uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged $54. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another $54. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul. If the location is closed, they should let the customer know that there will be an additional $54 charge. Unbelievable!!!!!
KERRI D.We are located in a county with covid cases going crazy and both employees were in the office unmasked. I found this to be totally unacceptable and inconsiderate of others. I would not use this location again.
susan L.Location was very small, not very much room to maneuver in.
Robert A.