Customer did not leave a comment.Seth H.
Customer Reviews for Hillcrest Plaza Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple to drive in and park, clear to where to drop off keysNeil C.
I think it's time for this truck to retireâ€¦.ripped seats, windows you have to crank, and the truck rattled all the way down the road Also my pickup location got switched but I never got any notice of this. This made me 30 minutes late to meet my movers. I will say the lady at the mini storage place was a hero and got everything checked in on the phone for us or we never would have gotten through to the actual U-HAUL people and would have missed our movers entirely.Hannah H.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Christian A.
Your online app is not android friendly. Also the location had no shade, you could not see the screen.Pamela H.
Staff very helpful. Hope I don't have to move soon if I do I'll rent from them.Janice D.
Customer did not leave a comment.Waylon and amity L.
Customer did not leave a comment.Lacy M.
Customer did not leave a comment.DEREK T.
Customer did not leave a comment.Peggy I.
The cab was very dirty. Looks like someone spilled something in the floorboard and it was never cleaned. The cargo area was disgusting also. I had to clean it myself before I could load my stuff into it or my stuff would have been filthyâ€¦ I have pictures of the mess that was left behind that I cleaned up myself if anyone wants to see.Brian S.
Customer did not leave a comment.Pankaj S.
Customer did not leave a comment.TARA B.
Customer did not leave a comment.Joseph H.
We reserved and paid for an auto transport however we did NOT take it. It didn't work for my husband's truck. We left it there with the two gentleman that was working. We were told we would be reimbursed when we turned it in to the panama city location. WE.DID NOT GET A REFUND WHEN WE TURNED IT IN AND WE STILL HAVE NOT RECEIVED A REFUND and we cannot get any one to help.Kevin H.
My order for the truck was 29.99 on my confirmation. I filled up the truck before return and they charged me over a hundred dollars. They were in professional and didn't even know how to check out the truck, and triple charged me. I need this corrected please reach out to me at 4792358908.ADAM T.
Great service and a quality trailer for our recent trip to Colorado! Highly recommend Hillcrest Uhaul! Staff was exceptional! They even flexed with my schedule to get the trailer picked up and returned. 2 thumbs up!DOUG Y.
This location was terrible. The location was closed for the week. The woman I spoke to on the phone was very rude. No one was available to help me take the trailer off my truck. They spoke to me as if I was bothering them because â€œthey are at their second jobâ€. They told me to disconnect the trailer by unhooking the cotter pin from my truck and driving around until the trailer fell off. These people are lazy and rude 0/10000 star reviewRIVER D.
Open part time . Hard to get in touch with anyone.KENNETH B.
Customer did not leave a comment.Albert H.
I feel like U-Haul needs to be more transparent about pricing. I came to uhaul for of the $39 per day rate. When I got the estimate for what I planned on using the uhaul for the estimate was 7 times higher than the over the phone quote.RICKEY J.
I don't think you can improve. Thank you for making it so easy to rent 2 different trucks in 1 weekend. 1 for around town the other for a 1 way move. Thank you 😊ANNA C.
Customer did not leave a comment.ABNER V.
We had no issues once we got our truck, but the man running the location was extremely rude and unhelpful. We made our reservation through them the week prior. I called the day before and they said they didn't have any trucks available. I called the 1-800 number and Michelle was very helpful and told me our truck would be there. We arrived a few minutes before 9 am and the man that runs the pickup facility seemed very put off about us being there. He even talked rudely about us "walk-ins" on the phone in front of us. He then locked the office door and basically said good luck and left. We had to call the 1-800 number again to get our code, keys, and truck. It was an awful experience. I would never do business with them. If it wasn't for Michelle helping us on the phone, I guess we wouldn't have been able to get the truck.Amanda S.
The only thing we were disappointed about was we requested 2 dolly's and neither were in the truck. We were also charged for them. Who do we contact about the charge. It was $17.00Robert E.
Customer did not leave a comment.Robert W.
Get computers, instated of using cell phones to make it go fasterGERARD F.
I am so bad on names, she the lady that works at the office blond hair. She was fantastic and walked with me through the whole process, very friendly and professional. I am glad I made the choice to rent from her!! 5 starsSteven D.
Make staff more knowledgeable about product. Update or improve website. When trying to speak to someone on the phone the wait times are way to long. Over 45 minutes. Advertised hours are 9 to 4. Someone should be thereGENE M.
Customer did not leave a comment.Joe R.
Get someone in there that has excellent customer service skills. The man that helped me was very rude and cranky!!!Brandi K.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.JUDY M.
Great customer service and very friendly!GINNY E.
Customer did not leave a comment.Benjamin S.
Very friendly and quick service!!!DOUGLAS O.
After hours drop-off, so no human interaction. This dealer routinely does not show up on the U-Haul web page, even when the U-Haul dealer in West Plains, MO was online helping me.Jack A.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.Jack T.
Customer did not leave a comment.Logan G.
Nice folks and very accommodating. Would use again.Robert K.
Customer did not leave a comment.Adam C.
Great service and most of all the greatest group of what I see a familyLouis C.
Amazing group!Jared R.
Coordinated dropoff via telephone. Very courteous and helpful. .Jack A.
Nothing! Perfection!Kyler F.
Hillcrest Plaza Mini Storage personnel were extremely helpful in assisting me with returning my truck. Would 100% recommend using them in the future.Zachary P.
Brandi and he team was very helpful, and most of all some of the kindness people I have ever dealt with. Brandi went above and beyond for us. I will be a repeat customer and other uhaul locations should take training from her.Bruce C.
Customer did not leave a comment.Barbara S.
Whether they are there or on the phone, always helpful.JACK A.
Both Hillcrest & Brandi were super. We appreciate all of them.Bruce C.
Customer did not leave a comment.Craig F.
Used online check inQuintin B.
Customer did not leave a comment.STEPHEN F.
Customer did not leave a comment.CLAYTON H.
Customer did not leave a comment.Robert A.
Your online self checkin was not real user friendly at first , but the woman at the facility that we were renting from was very helpful in getting us taken care ofJennifer D.
Customer did not leave a comment.Kassen C.
Customer did not leave a comment.David C.
Customer did not leave a comment.TOMMY A.
No Suggestions. It was great!lester H.
Brandi is wonderful! She was very kind and very pleasant to talk with. Thanks for a great experience.Scotty J.
She was wonderful to work with, great service.Helen C.
Customer did not leave a comment.vickie S.
Customer did not leave a comment.CHARLES E.
They charged for me wrong mileage. I asked for it to be fixed, been a month and still not fixed or contacted about it at after I have contacted them numerous times. Very disappointed!Dewayne R.
Brandi operator at location AWESOMEBrett M.
I was charged twice and could not get it straightened out had to go to bank to protest the overcharge the woman told me I wasn't the only one that it happened to another person also.Lisa R.
Customer did not leave a comment.Tracie T.
Extremely nice lady that helped me though the check out processBlaine B.
Staff on location was very helpful and courteous and pleasant.Brenda D.
Customer did not leave a comment.Rhonda P.
I rented a trailer for one day and was charged about $35. I returned the trailer less than 24 hours later and dropped it off exactly where the woman told me to leave it since it was Sunday and they were closed. The following Tuesday i received a receipt via email saying the trailer was turned in that morning and I was being charged $123. I sent to an email to the link provided and a man named Tony Lowery emailed me back and said he would check on it but I haven't heard anything back yet. I will NEVER rent anything from U-Haul againBrad B.
Just dropped off the key and they took care of everything else!Karen M.
I seriously can't think of a thing you could do short of providing a â€œchauffeurâ€ for the truck and movers!!!Julie S.