Easy pickup and drop off. Made our move very easy and stress free.
JAMES F
Customer Reviews for Hilliard South Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly customer service.
ELIZABETH MNothing
AQUANETTA WN/A
FRITZGERALD AThe man that was working there went beyond a soon as i walked into office he gave a warm welcome was very profesional and polite..... 100% recomend it very friendly and profesional
BALDOMERO POwner was helpful and courteous. The moving van was perfect for our needs, and easy to return.
Jill VEasy rental process..
marco cThis was my first experience renting a U-Haul on my own. The gentleman working, Saturday 1/18/2025, was very helpful in explaining everything I needed to know. The pricing was reasonable and the truck was clean (even though the weather in Columbus, OH has been snowy, raining and yuck. When I need a truck again to move an item or two, I will use this location again!
Ronda JNothing. Sunny was friendly, welcoming, and helpful.
Bonnie LThe gas gage was broken and not operating correctly. I have been charged for fuel when the truck was returned full. I have tried to communicate the issue to the location and to UHaul corporate but the issue has not been addressed satisfactorily.
Peter GSteve was awesome! He really knows his stuff! He was fun to interact with! It would have been nice if there was a porta-potty closer to the entrance.
CRYSTAL CMy experience was great. The gentleman (I didn’t get his name) at the desk was great. Happy, friendly, informative and smiling! You don’t always get that anymore. I will definitely use them for my next rental
Robert NReally enjoy working with Steve! He is very personable and professional. Keep up the great work, Steve--well done!
Maurice LDrop off was tight because of parking.
TODD PDoesn’t make sense to offer U-Haul with no parking spot for customer’s car. 8 photos to return a truck is excessive. If my phone dies from being busy, there should be an alternative. The U-Haul next to my apartment is poorly managed so I had to settle for this location with no parking. Maybe request extra space from neighboring businesses, it’s not unheard of. We’re paying for a service and exchanging vehicles REQUIRES a parking spot. I will not return
BENJAMIN KGreat customer service. Efficient operation.
Mark wGoood
Moussa ALocation was solid, and the guy working the desk (I believe his name was Steve) was helpful.
Jonathan TThis location and the location in riverside drive both went above and beyond to accommodate us. While i had reserved a truck for two days thinking i could return it any time the second day, turns out i couldn't. They took over and found another truck at the trabue location that i could use for the time I needed.
Sara MThe booking was very easy and Steve at the desk was super friendly and helpful. I think, even though I could afford, charging $0.79/mi is a bet steep!
Abdul-Majeed AParking was too small. Nice facility, but too many vehicles made it hard to park.
Larry BGreat service very helpful
Adulrazak MGreat customer service very nice man that works there
bethzaida RGreat service...no issues.
Charles HHad to use Customer Service AND THEY WERE WONDERFUL!!!! Very polite and helpful
Kathy WThe drop-off location was fine and convenient. What was not fine, was after I made a reservation using this drop-off location, a U-Haul employee (via a text message that suggested a possible discount) cancelled my reservation, and made another one using a different (and totally inappropriate) drop-off location during a follow-up phone call. I even mentioned that the new location was wrong, but it showed up on the final contract. Thus, the check-in process was annoying and time-consuming, and required several phone calls to U-Haul to set back to my original location. In an attempt to simplify the truck reservation process by using the app and text messages, U-Haul has actually introduced problems that were not encountered the "old-fashioned way". Very disappointing experience overall.
JEFFREY CThe back of the truck had a bunch of broken glass that had to be swept out before we could start moving. This location is also very small and hard to maneuver. Odd choice to put large trucks
Desarae HThe gentleman who helped me was amazing and so helpful.
Anthony BThis is a great location. The person who attended to me was excellent. I had the best Uhaul rental experience. Keep up the good work.
Cedric MThe customer service at this location was fantastic. Very helpful and friendly. I would not hesitate to use this location again if I ever needed another truck.
Melinda DGood location and welcoming
ERICK SSuper good customer service by Sonny. My telephone call was answered promptly and no recording!! So good to get someone in person on the phone. The truck was clean and ready to go. Very smooth process. I was very pleased
Nickie EGreat customer service!!
Debra VThe owner was super nice and informative, called me with info and helped me check back in.
Steven BEverything was perfect!
Beth VThe owner was very helpful and provided every detail we needed to have a successful and enjoyable rental.
H BThe online return process was slow. The website lagged a lot, took longer than expected. But overall was an easy pick up and drop off process. Maybe this location could consider a higher speed internet to make it a little quicker.
Megan VThe application check-in process was a little cumbersome as was the return since it was late at night.
Bruce RThe person who works there is a great man! the equipment was old and hard to drive.
Murtadha AI wanted to rent an appliance hand truck. I searched on their U-Haul location (their specific web page), and there were NO “equipment rentals” listed (as rental options); only trucks. I am glad I stopped by and asked in person. They have TONS of additional equipment available to rent to help with moving. Their web site should reflect that they DO have these items to rent. I almost went to another U-Haul location (that hand trucks listed). But I enjoy the folks at this location. Thanks! It’s been a great move with your help!
June RVery helpful and friendly
Kassi SI can't remember the guys name at the counter. But he was really nice and he got me in and out the door really fast. Turning in the truck was very easy as well.
Chad MWe had problems with using the website on my wife's older android phone. It kept giving memory errors. It worked fine on my newer phone.
GREGORY NYour app and website didn't work for either check in or return. The truck had it's check engine light on the whole time.
Edward EEverything was amazing. Thank you.
Phyllis MThe gentleman that helped me this morning was very pleasant nice very nice personality on a one to five I was rate him a five very great thank you
Dorothy sVery nice and intelligent representative. Will definitely be back soon to rent another truck. Thank you!
Michael O