Customer Reviews for Hilliard South Self Storage
(U-Haul Neighborhood Dealer)

225 reviews

5140 Trabue Rd   Columbus, OH 43228
(Walcutt RD)

(614) 335-7995

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 335-7995

5140 Trabue Rd
Columbus, OH 43228
(Walcutt RD)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dude was super friendly, I can not remember his name but he was really chill. Uhaul itself, the acceleration is super iffy. Sounded like we were gonna break down on the road tbh

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

The automatic checkin and return didn't work but the person at the location was great

MARTY B. 
Rating:
5.0

Keep On Like You All

RUSSELL S. 
Rating:
5.0

Friendly, professional. ensured I had the best rate available and made best recommendations to maximize my time. Great Job!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

darikus N. 
Rating:
5.0

Customer did not leave a comment.

KUO L. 
Rating:
5.0

This location was fine, but it was further from my house than what I booked so I ended up paying more in mileage just to pick up and return the van. the location, van and time I reserved online and confirmed was not available. Uhaul contacted me to change the location, but did not offer a credit for mileage or lower rate, which would have been fair since change was because they didn't have the van available after all. I would have had to change my date/time or pay more. I opted to pay slightly more since my help was lined up for the date I reserved, but I'm not happy about that additional charge. If I ever reserve from Uhaul in the future, I will want to get a confirmation of vehicle availability more than two days before the rental.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Just wanted to say this is my third time using your services on Trabue Rd and I wish I knew what the young mans name is at the counter inside he's AWESOME always a smile and very friendly service he's always on top of his game. Give him a RAISE!!

Ricky R. 
Rating:
5.0

The lot is a bit small but nothing that hindered the experience. The sales associate was really helpful and nice.

LaToya F. 
Rating:
5.0

Male employee was extremely helpful and friendly

DARA I. 
Rating:
5.0

I forget the gentleman name at the location I picked up the truck but I was so impressed with his service. He was so patient with me and incredibly respectful. I would recommend that location to all my friends and family.

KRISTI H. 
Rating:
5.0

Customer did not leave a comment.

Tyree B. 
Rating:
5.0

The whole process could not have been easier. Checking in and out was easy and efficient and the truck was clean and well maintained.

Travis S. 
Rating:
5.0

I always have a fantastic experience at this location. The employees are quick, on time, explain everything in detail, and are very professional. I am always charged exactly what I expect.

Michael G. 
Rating:
2.0

Customer did not leave a comment.

Orlando S. 
Rating:
4.0

We were supposed to be able to pick the truck up at 7:00, through self pickup and clearly stated in our confirmation. When I got there at 7 am and started the check in process I received a message saying that the reservation had been converted to pickup at 9 when the office open. No email, warning or any indication that was a possibility. This put us 2 hours behind. Very disappointing. On a bright note, the clerk on duty apologized, was very professional in how be handled things and showed true empathy. As far as the vehicle goes, very functional and CLEAN.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Wesley V. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
4.0

Customer did not leave a comment.

Home W. 
Rating:
5.0

Customer did not leave a comment.

YASER A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Great customer service provided.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

beau B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The man who assisted me with getting the keys for the truck was truly professional and super kind. Made the whole process quick and easy and was very helpful all the way until I return the rental.

Charles J. 
Rating:
5.0

Always an amazing experience! Corey is fantastic!

ANDREW S. 
Rating:
5.0

Very helpful and service was great. I will recommend due to the admin who rented the vehicle to me. Made the experience that much better.

YAKOB A. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

KYAW N. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Everything went very smooth.

OZUMONU E. 
Rating:
5.0

Very help out and friendly, thanks for everything 👍

TIEN P. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
2.0

Rude service from Cory. Provided feedback about an issue with my rental and he said I was suspect and he was skeptical of me because I didn't come into the store immediately and instead took a picture and then called in. I let him know he was making me feel like I had to defend myself when I was giving feedback and I could send a picture to verify the issue. Instead of understanding that his approach and tone were making me uncomfortable he said a picture doesn't prove anything because he doesn't know when I took the picture, even though the odometer would prove the picture was taken upon first getting the vehicle. Would not recommend this location to anyone solely because of the poor customer service.

Ida A. 
Rating:
5.0

Was an easy experience and have no complaints.

KEVIN M. 
Rating:
5.0

Mike was fantastic!!!!

OLIVER P. 
Rating:
2.0

Spent at least an hour and a half speaking with Customer Service. Very frustrating to say the least.. Check in was terrible and returning the vehicle was just as bad.

William D. 
Rating:
5.0

The gentleman at the counter was awesome. I rented a van short notice on Friday. He was very accommodating and personable. He made it a great experience. I rent vans every couple weeks to move furniture for my second job. I'll definitely be back to this location. Thank you!

ANDY S. 
Rating:
5.0

Customer did not leave a comment.

Pierre J. 
Rating:
5.0

Make it easier to pay bill online, this particular location seems outside of the online payment network. Please refer me to your web page if I can make payment there.

KENNETH E. 
Rating:
5.0

The young man working the desk was awesome!

Daniel P. 
Rating:
5.0

Nothing

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Excellent customer service, very friendly and helpful!

Jennifer A. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

I wish I knew who was working the front desk but that young man was awesome. Very helpful and friendly. He was working August 15 2020 in the A.M. when I got there and there when I dropped the vehicle off. I would very much like to recognize him for being extremely helpful and friendly.

Ricky R. 
Rating:
5.0

Couldn't have been smoother or easier. The truck was in great shape and did the job. The man in the office was very friendly and fast.

Laura H. 
Rating:
5.0

Great customer service

Abad D. 
Rating:
5.0

Great friendly service!

David M. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Holly C. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Nothing. Matt was outstanding

Michael G. 
Rating:
5.0

Not sure if person before me is suppose to fill gas tank before dropping off but I got it at little under half and used only a quarter and got charged over $30.

roxanne L. 
Rating:
5.0

Dropped off UHaul after hours

Laura M. 
Rating:
5.0

Will not rent again. Much too expensive

SAMANTHA H. 
Rating:
5.0

Customer did not leave a comment.

Virginia B. 
Rating:
5.0

No issues eith the location. Issues with uhaul itself. Morning of my move, they didn't have a truck for me, had to go to a different location. System went down and had to wait for a truck for over an hour. Not locations fault.

Blake L. 
Rating:
5.0

Computer system went down and I had to wait for over an hour. The agent was fantastic but, UHaul never offered me any compensation for my lost time. The agent was great but corporate let me and the agent down.

Steven K. 
Rating:
5.0

Gentleman was very polite and helpful.

kathrine R. 
Rating:
4.0

Customer did not leave a comment.

Max P. 
Rating:
5.0

I was given 4 locations in two days to pick up a vehicle. Then I was given a different location than my pick place to drop half way across town. Sorry...but your 800 people are clueless. Location people are awesome. I'll be looking else ware for next time. This is two times in a row that pick up and check out was a nightmare.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Attendant is awesome

Charlotte T. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
3.0

After hours return on Saturday was 3pm. I was told to put keys in box. My text message involved taking pictures of gauges, interior, exterior and where parked. Other option was $20 courtesy fee? This is bad policy and was never explained.

David P. 
Rating:
5.0

This location was friendly, clean and the manager was very helpful and above all a good listener. I would recommend this place to anyone.

John G. 
Rating:
5.0

Customer did not leave a comment.

MARCELLINO M. 
Rating:
5.0

Laura and Shawn both were very professional, courteous and very helpful.

Zachary B. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

Was charged $13 for going 5 miles over how much I estimated. The location closes at 5. I returned the truck at 445 and

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Location was fine. Just don't appreciate being overcharged by $30.00. Moving in 2 weeks and will not be using Uhaul.

Susan M. 
Rating:
5.0

I receive an excellent service and with no doubt i will recommend this service anytime. Keep it up guys.

Godwill K. 
Rating:
5.0

Customer did not leave a comment.

Margaret Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

I originally was suppose to pick up in Grayson KY after I was told by the website I had a truck. I was also told that the website dont tell you that information when I know it does because I tried to rent in Huntington West Virginia. This location that I picked the truck up from in Hilliard Ohio was very friendly very nice and I would recommend it anyone to go there. I suggest that U-Haul company period gets their website together so this doesn't happen to anyone else.

Michelle H. 
Rating:
2.0

Of all things, put at least a small sign out by the road so people know it's a U-Haul location.

Cameron M. 
Rating:
1.0

I was overcharged I drove 35 miles not 135 miles. I called today she said she will call me back tomorrow. I will call my credit card company tomorrow and stop payment. Also it took almost a half hour just to get the truck after a filled out all the information. The web site would not download my picture from my license. I hope this gets resolved quickly. Lawrence estep

Lawrence E. 
Rating:
5.0

The saleswoman was very professional and thorough. The truck was ready. She updated everything digitally as well!!!

Thomas W. 
Rating:
5.0

Laura is a great asset to this location. Very friendly and accommodating :)

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Antonio Q. 
Rating:
5.0

Great!!!!!!!!!!!!!!

Jieru W. 
Rating:
5.0

I called last minute to rent a small truck. Amazing customer service!!

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Nathan Q. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

The sales lady(Laura) was very helpful and thorough.

Thomas W. 
Rating:
4.0

Not really enough space to park the truck while we were in the office.

John W. 
Rating:
5.0

The woman who was working was extremely helpful and kind. We called 30 minutes out and she completely accommodated us. Thank you.

JUDY K. 
Rating:
5.0

We dropped the truck off after business hours, so we didn't deal with any staff.

Mary Anne W. 
Rating:
5.0

They were very flexible when we had to extend our contract at the last minute. Thank you.

lori W. 
Rating:
5.0

The agent at this location was on her way out for the day when we pulled in. Instead of leaving, she asked if we needed help and pulled back in to assist us in returning the trailer. She was extremely helpful and pleasant checking us in. I didn't get her name, but she is a shining example of superior customer service.

Patricia R. 
Rating:
5.0

While the truck worked fine, the check engine light was on the entire time.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
No reviews have been submitted for this location.

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