Customer Reviews for Hillsboro Mini Storage West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hillsboro Mini Storage West

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James L.
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wayne P.
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Truck was fine, the remote pickup without interaction seemed to work fine until I returned the truck. I was charged $80.11 when I picked up the truck. This was supposed to be for 2 days and 40 miles with .78 per mile over 40. I brought the truck back a day earlier and they wanted to charge me another $67.99 I disputed the extra charges and someone was supposed to call me within 48hours to discuss it. I only went over the mileage by a few miles, truck had the same gasoline and I was expecting a small refund. Well no one called me and 2 days later they took another $17 off my card. I wont use uhaul again and would not recommend to anyone.

Mark C.
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Nothing, great all around service

Marcia L.
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R R.
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Low Impact S.
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Experienced agent makes the experience hassle free! Thank you!

Steven G.
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Joel G.
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Stephen C.
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Great service!

Paul B.
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The Hillsboro location was very professorial and a pleasure to do business with . I would recommend this location to anybody wanting to rent a truck.

Aaron Z.
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Mary D.
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Erin H.
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Samuel Y.
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Hillsboro Lions C.
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Dustin C.
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Maria I.
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Daniel Q.
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Peter J.
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Allen was very helpful and accommodating. Customer service level is unmatched.

Mary C.
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CHRISTIAN S.
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allan at the hillsborough NH uhaul location was super professional and pleasant to work with. i have to say it was the easiest and quickest rental i have experienced in all of my years renting form uhaul. painless and cost effective to boot. thank you so much!

Matthew C.
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Anthony L.
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jill H.
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Geoffrey B.
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Laura F.
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Withington A.
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Julie S.
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David S.
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The manager was very courteous and informative

Cevin R.
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Alan is very friendly.

Randy A.
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craig A.
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Alan is friendly, efficient! and always knowledgeable about helping size a truck for the Job. We have used this U Haul several times at it is convenient to our home and would recommend them highly!!!! The trucks are always in good shape and ready to go.

Peter V.
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Maryalice B.
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You have the wrong location listed. The owner has 2 locations. The location listed is storage only- no trucks there. The trucks are at his other uhaul store on Henniker St (same town), and that is where I picked up and dropped off my truck. I booked hired moving helpers to load and unload as well and they were fantastic. Sergeant's Smooth Move sent a great crew and those guys made a very stressful day that much easier on me.

JAY L.
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BARNS OF B.
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Elaine T.
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Great service! Friendly and very helpful. Thank you.

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DianeLORD J.
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Everyone was pleasant, helpful and it was a great expience!

MICHAEL G.
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Allen is the best

LINDA L.
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philip D.
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Richard A.
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crotchedmtn F.
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crotchedmtn F.
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crotchedmtn F.
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The service of this U-Haul rental pick up location is the best that I have ever experience. They are very knowable as well as personable. I will always use this location.

Hillsboro Lions C.
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We appreciate their help in getting the truck that we needed.

Adam H.
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1) Contact renter beforehand if additional documents are required. I just moved to NH and still had a MA driver's license, and despite having rented in NH before, I was told via the app that I needed proof of NH residence before I could rent the truck. Since it was Veteran's Day the U-Haul office wasn't open, and it took 45 minutes on the phone with several different people before I could get the keys (through another local office). This made me very late for an appointment, and was very frustrating. (I couldn't go back to my new home, as I live 30 minutes away from the U-Haul location - that would've made me even more late than it turned out to be.) This all could have been avoided if I'd just been told this requirement beforehand. 2) And it would have helped a bit if I would have been told a reason for this requirement in the first place. If you've got a picture of me, and my driver's license, you know who I am. Why would I need proof of state residence? 3) Allow the U-Haul app to use a picture from a phone's saved photos. Even though I was able to go online and snap a picture of my homeowner's policy, the app only allows you to submit a picture that you take with the U-Haul app. This should be an easy fix. 4) Allow prior renters to use the U-Haul app for subsequent rentals without the hassle of waiting for a driver's license photo, etc. to be approved. Unless there is a U-Haul crime spree I'm not aware of, I can't imagine that a validated good customer should have to go through what I just did. 5) At least send me an apology for all the hassle. I've rented with U-Haul for 30 years and this is the only hassle I've ever had. And obviously, I wouldn't take this much time to write these comments if it wasn't a truly terrible customer service experience. Thanks.

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JOSH M.
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Facility needs updated. Computer equipment slow and took a while to checkout. Shop owner is amazing... helpful, well spoken and friendly/funny.

W G H.
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Thank you!

W G H.
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Thank you!!!

ROBERT B.
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Adam C.
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SHAWN N.
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Excellent customer service!

shawn N.
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Excellent customer service!!! The owner is great!!

shawn N.
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shawn N.
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W G H.
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KATHY A.
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David A.
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The sales person was very accommodating and professional.

HillsboroLions C.
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W G H.
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Hope we returned the van in suitable condition.

michael C.
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Alan was great. With my home purchase and everything getting ready for that, I forgot to reserve a truck. Called and talked to Alan. He said he would possibly have one the next day since it was the last Saturday of the month. He called me back 20 minutes later to tell me he just received a 17 footer. Very helpful and pleasant. The truck was great too. No problems with it and it took the hills of Southern New Hampshire with no problems.

william H.
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Joshua G.
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Made reservation online for pick-up at W Main st, but it was not a pick up facility. Actual pick up location was at a different facility on the other side of town. That should no longer be indicated as an available pick-up spot. Aside from that confusion, good experience.

Robert J.
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Gregory K.
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Jeannette A.
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kathy M.
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Excellent Customer service from Alan. The best we've ever had with Uhaul!

James G.
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Daniel R.
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david B.
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Easy rental, one of the many I've had at this location.

HILLSBOROLIONS C.
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KRISTEN C.
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Alfred L.
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Upgrade the Warner location to carry more trucks.

CHARLENE M.
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Allen was a great help.

No reviews have been submitted for this location.

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