Customer Reviews for Hillsboro Mini Storage West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hillsboro Mini Storage West

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Samuel Y. on

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Hillsboro Lions C. on

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Dustin C. on

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Maria I. on

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Daniel Q. on

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Peter j. on

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Allen was very helpful and accommodating. Customer service level is unmatched.

Mary C. on

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CHRISTIAN S. on

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allan at the hillsborough NH uhaul location was super professional and pleasant to work with. i have to say it was the easiest and quickest rental i have experienced in all of my years renting form uhaul. painless and cost effective to boot. thank you so much!

Matthew C. on

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David S. on

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The manager was very courteous and informative

Cevin R. on

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Alan is very friendly.

Randy A. on

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craig a. on

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Alan is friendly, efficient! and always knowledgeable about helping size a truck for the Job. We have used this U Haul several times at it is convenient to our home and would recommend them highly!!!! The trucks are always in good shape and ready to go.

Peter V. on

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Maryalice B. on

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You have the wrong location listed. The owner has 2 locations. The location listed is storage only- no trucks there. The trucks are at his other uhaul store on Henniker St (same town), and that is where I picked up and dropped off my truck. I booked hired moving helpers to load and unload as well and they were fantastic. Sergeant’s Smooth Move sent a great crew and those guys made a very stressful day that much easier on me.

JAY L. on

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Elaine T. on

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Great service! Friendly and very helpful. Thank you.

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DianeLORD J. on

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Everyone was pleasant, helpful and it was a great expience!

MICHAEL G. on

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Allen is the best

LINDA L. on

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philip d. on

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Richard A. on

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crotchedmtn f. on

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The service of this U-Haul rental pick up location is the best that I have ever experience. They are very knowable as well as personable. I will always use this location.

Hillsboro Lions C. on

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We appreciate their help in getting the truck that we needed.

Adam H. on

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1) Contact renter beforehand if additional documents are required. I just moved to NH and still had a MA driver's license, and despite having rented in NH before, I was told via the app that I needed proof of NH residence before I could rent the truck. Since it was Veteran's Day the U-Haul office wasn't open, and it took 45 minutes on the phone with several different people before I could get the keys (through another local office). This made me very late for an appointment, and was very frustrating. (I couldn't go back to my new home, as I live 30 minutes away from the U-Haul location - that would've made me even more late than it turned out to be.) This all could have been avoided if I'd just been told this requirement beforehand. 2) And it would have helped a bit if I would have been told a reason for this requirement in the first place. If you've got a picture of me, and my driver's license, you know who I am. Why would I need proof of state residence? 3) Allow the U-Haul app to use a picture from a phone's saved photos. Even though I was able to go online and snap a picture of my homeowner's policy, the app only allows you to submit a picture that you take with the U-Haul app. This should be an easy fix. 4) Allow prior renters to use the U-Haul app for subsequent rentals without the hassle of waiting for a driver's license photo, etc. to be approved. Unless there is a U-Haul crime spree I'm not aware of, I can't imagine that a validated good customer should have to go through what I just did. 5) At least send me an apology for all the hassle. I've rented with U-Haul for 30 years and this is the only hassle I've ever had. And obviously, I wouldn't take this much time to write these comments if it wasn't a truly terrible customer service experience. Thanks.

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JOSH M. on

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Facility needs updated. Computer equipment slow and took a while to checkout. Shop owner is amazing... helpful, well spoken and friendly/funny.

W G H. on

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Thank you!

W G H. on

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Thank you!!!

ROBERT B. on

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