Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)

528 reviews

602 SW Baseline St   Hillsboro, OR 97123

(503) 616-4091

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9:30 am - 4 pm

Services at this Location:

Contact Us

(503) 616-4091

602 SW Baseline St
Hillsboro, OR 97123

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9:30 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Austin was very helpful and informative. I will be doing business with him again.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Marcus D. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
2.0

if you leave it with more gas , the mile rate should be better ...

Martha B. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Austin and everyone there was kind, responsive and professional. Appreciate their help and patience.

GREGORY C. 
Rating:
5.0

Helpful staff, easy to see from road, and easy to get truck out of after the rental was taken care of.

Andrea H. 
Rating:
4.0

There wasn't much vehicle parking. I needed to leave my car while I used the truck and the clerk was great about letting me do that, but more parking would be helpful. (No, I don't know where you would put it; things already look tight there, but if I'm being honest, that's a drawback). Otherwise the experience was awesome. I got in and out quickly, everything was explained well, the clerk was friendly, helpful, and patient. Well done.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Amazingly simple process! We we're driving away with the auto transport trailer within 15 minutes from our arrival. I didn't get the guys name that helped us but he gave us great customer service!

Richard M. 
Rating:
5.0

N/A

Jacquelyne D. 
Rating:
4.0

Truck was not cleaned well. It was pouring rain and the wipers are so bad I couldn't see. Made driving very dangerous

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

KarenSue C. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Fast friendly not making you wait like other places! Gentlemen greeted us with a smile which is a beautiful gesture after a 15 hour plus drive.

Cristina S. 
Rating:
5.0

Customer did not leave a comment.

Laurel W. 
Rating:
5.0

Original drop off location was again unmanned, which would take yet more time to get everything completed (in the rain.) And I would still have questions in the back of my mind if it was taken care of correctly. Ended up dropping off truck/trailer to this location literally two blocks away which had very friendly, courteous personnel, which took care of us very fast!! Thank you. Equipment itself worked out wonderfully.

Mitchel B. 
Rating:
5.0

Customer did not leave a comment.

Qihua L. 
Rating:
5.0

Make sure you are compensating Austin well. He is a very kind and cordial person. He enjoys his job very much and it shows by the way he interacts with the customer.

ROBERT JAMES B. 
Rating:
5.0

I love this location !!! So kind and professional!! Always has the equipment when I need it !! Thank you!! Well done!!!! J.W.

Jennifer W. 
Rating:
5.0

Left my glasses in trailer and they contacted me!

Jerry M. 
Rating:
5.0

Incredibly responsive customer service. Turn in took no more than a minute. Excellent experience.

peter H. 
Rating:
5.0

Customer did not leave a comment.

Ernesto I. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Benigno C. 
Rating:
5.0

Continue same customer service that was granted to me onto others.

Martha O. 
Rating:
5.0

Customer did not leave a comment.

Teddy T. 
Rating:
5.0

NOTHING, the staff is professional and knowledgeable and always kind and pleasant

ELEASE P. 
Rating:
5.0

The employee accepting my rental return was great.

Andrew P. 
Rating:
5.0

Friendly staff!

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Awesome service!

Eva M. 
Rating:
1.0

I was overcharged I called to resolve the issue and they were suppose to open a claim to despite They didn't and just drafted my account Made me go overdraft and left me with no money gor the week to buy food. I have not received my refund yet on the overcharge

ERIKA R. 
Rating:
4.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Keep up the good work.

Roberto B. 
Rating:
5.0

I THINK THE SERVICE ITS AWSOME KEEP DOING THAT WAY

CELESTINO C. 
Rating:
5.0

Service we great

DARIO A. 
Rating:
5.0

Customer did not leave a comment.

Alisa H. 
Rating:
5.0

Customer did not leave a comment.

JOHN JAMES A. 
Rating:
5.0

Everything was great. I needed a 15' truck for the day to work on decluttering a house, and the rental agent was very helpful. I have no complaints or suggestions for improvements.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

sandy W. 
Rating:
4.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

Excellent Service

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN V. 
Rating:
5.0

Austin is a great manager and very helpful.

Kuinnlan M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Had considerable difficulty with the U-Haul app while using truck share at pickup and drop off. But as long as it is working it's a smooth and easy process. Would do it again in the future.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Imee G. 
Rating:
3.0

Improve by Detail and clean interior of truck. Truck ran very well

HENRY G. 
Rating:
1.0

This facility rented a truck to someone using my name and email address. This person committed the crime of identity theft. This rental facility should have better processed the information presented to screen out such criminal activity. The facility hasn't contacted me about the transaction, or why they allowed false identification to be used. A legitimate business would respond to my request for information and assistance. Do not patronage this business.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

GAIL LOUISE C. 
Rating:
5.0

I wish I could remember the employee's name for this survey. I didn't realize how mediocre the service from the gal at the Forest Grove location was until renting from this location. He was knowledgeable, helpful and extremely courteous. His customer service was nothing over and above....it was just kind and efficient. I give him was thumbs up for helping me update my rental on the spot and not being pushy about the insurance or accessory rental. I give him 5 stars for making sure my truck did not have a dolly in it, since we had our own and needed all the cubic space we could get. And the best bit of help from him, was informing me that approximate number of miles the truck typically got per gallon.... that was SO HELPFUL when it came to putting gas in the tank at the end of the day!

AMBER L. 
Rating:
5.0

Austin is very polite and helpful. Excellent customer service

ANDREA JEAN H. 
Rating:
3.0

It was a Sunday drop off and the place was closed.

Peter F. 
Rating:
5.0

The attendant was extremely helpful and friendly, both on the phone and in person. 10/10

PHILLIP W. 
Rating:
3.0

Customer did not leave a comment.

CLAUDE M. 
Rating:
5.0

Great service, very helpful and friendly. Answered all our questions. Location was clean and will maintained.

Diana G. 
Rating:
5.0

Have used these small vans 3 times in 2021. Nice equipment

WILBURN M. 
Rating:
5.0

Best Uhaul I've ever been too.

Jessica S. 
Rating:
3.0

Your online check out seems excessive, too many pictures.

SHAWN H. 
Rating:
5.0

Customer are friendly

REGINO P. 
Rating:
5.0

Austin is great. Very mellow, which really helps as all moving is stressful!

Jeffery H. 
Rating:
5.0

The quote matching the actual bill.

JUDITH G. 
Rating:
5.0

Great people n very polite and helped me in a timely manner

EDGAR EDEL R. 
Rating:
5.0

Customer did not leave a comment.

Jonah Y. 
Rating:
3.0

The service was very expensive, $150 dollars to go to Ikea and pick up a mattress. Next time I will use Zipcar to rent a big car for just $30. Maybe fix prices so that not to loose customers. The representative that helped us was great.

MOHAMED FARRISS E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Austin was very friendly and helpful.

AHMED S. 
Rating:
5.0

Awesome customer service

SUSAN LYNN C. 
Rating:
5.0

Continue doing what you are doing and thats being great

Ryan C. 
Rating:
5.0

The staff was super helpful and friendly. When returning the truck, I had trouble getting a photo of the odometer and gas meter. I went into the store to ask for help and staff was super helpful.

Chiyong M. 
Rating:
5.0

Closer pickup recommendations will be very helpful. Thanks.

ALUSINE L. 
Rating:
5.0

Customer did not leave a comment.

Qihua L. 
Rating:
5.0

Austin was AWESOME: helpful, efficient AND friendly! Assist MGR Austin in hiring additional personnel.

JOHN MARK H. 
Rating:
5.0

Truck was old, didn't sound right when driving, seemed to consume a lot of gas despite it being a big truck. Needs a back up camera for safety!

NED ANTHONY M. 
Rating:
5.0

Austin at this location was very friendly and helpful

Alexa S. 
Rating:
5.0

friendly staff, nice experience!

John P. 
Rating:
5.0

Customer did not leave a comment.

MATEO L. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

The young man helping me with the rental ws very respectful, very upbeat and enjoyable to work with.

CINDI LANE B. 
Rating:
3.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

The young man working there was very helpful and kind.

ELIZABETH ANN M. 
Rating:
5.0

The front desk person was incredibly helpful and thought about our needs from start to return! Thank you!

Michele G. 
Rating:
5.0

Austin is a true asset to your company! Kind, clear considerate!

MARYANN COLLEEN S. 
Rating:
5.0

Super helpful and pleasant

Michele G. 
Rating:
5.0

Customer did not leave a comment.

5690326 L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Had trouble with e drop off. The app would not work.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA JEAN H. 
Rating:
5.0

Customer did not leave a comment.

JAMAALANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top