Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice facility and equipment. The associate was professional, courteous, knowledgeable, and friendly. No wait time to be helped and nothing could be improved for the service I received.
We received excellent professional, friendly service with second to none staff.
the guy there help me with my motorcycle - very helpful
Very helpful staff.
Make the on line form easier by letting a person opt out of all the moving supplies at once.
Easy drop-off location, staff came running to get me unhooked and on my way. Great service.
Great location for my in town moving and storage needs and very friendly people providing outstanding customer service. Austin is the current facilities manager and is very helpful and keeps a clean facility as well as makes sure that he satisfies your storage, packaging and moving needs.
Drop off location was excellent.
Good customer relations
The storage co was great and I was so relieved soneone was on site to manage my transaction. Otherwise, I would not have been able to access and use the vehicle. U-Haul's site was down. So using my phone to access the vehicle and check-in was impossible. Storage site employee said other customers were having the same issue forcing another customer to abandon his attempt to pick up his 7pm vehicle reservation & show up early the next am when the storage site opened. Ah technology. Also, the U-haul app changed my vehicles fuel level from 1/2 tank (which I verified at pick up and the attendant had written down) to full. He's the one that caught it. So, I would have been charged for an extra 1/2 tank of gas. Did I mention U-haul also switched locations and vehicles on me at the last moment? They allowed me to access a location of my choosing, that had been aparently closed, and pick a vehicle that was supposedly available. Neither of which was available and was rerouted to the next nearest location and had to try and figure out a next appropriate vehicle. Crazy, inefficient business model. Won't be using again.
The crew members gave excellent customer service, very polite and sincere. I would for sure use this location again.
It is very convenient. Specially like the online reservation and drop off the truck.
The truck was dirty. Required to be taken through the care wash.
Good service!
Honestly I don't know. It seemed like a nice location, but I dropped my truck off with self-checkout on my phone in the middle of the night, so I didn't go inside or talk to anyone. Can't really make any judgments.
Honestly I don't know. It seemed like a nice location, but I dropped my truck off with self-checkout on my phone in the middle of the night, so I didn't go inside or talk to anyone. Can't really make any judgements.
Everything was perfect!!
I have moved many times and this was by far my best experience! I have a space here as well and love this site!! Thank you Arthur!! Taria
Drop off location was very nice, and was soooooo simple. Only issue was an awning in the parking area, which was lower than the truck. I didnt hit it, but I could see how maybe a less experienced driver wouldn't notice it. Friendly staff!
I was amazed to find that the four employees weren't wearing masks and I didn't see any evidence of cleaning/disinfecting materials within sight. The only people wearing protective gear were the other customer and me. I made sure that I used disinfectant on my hands before entering the truck, but then wondered if the truck's surfaces had been cleaned.
Everything went very smoothly
The online app for signing in is useless. I correctly filled out the forms three times before my sign-in was accepted and I still had to go inside to complete the rental, so what is the point of the app? When I called to schedule the rental I was told to not go inside, and that once my online reservation was completed someone would come out. But they rearranged the store to allow customers to come in after I reserved a van. I had to call the store to find out that they changed the rental process even though the associate working there walked right past my vehicle and did not say a word about coming in. At least the van I reserved was there, but they failed on making the whole rental process simple and a pleasant experience.
This entire experience was very frustrating. The staff was very sweet but I was not informed that my card would be charged an additional 80 dollars as an authorization. Staff just seemed inexperienced and maybe needed some more training but I am moving on a tight budget and this created a huge hardship for me. I also had to drive about 8 miles out of my way because they forgot to give me my tape and I was charged for those miles.
Only issue is location. Hard to get in & out of. Great service.
For online self pick up, tell people what they need to bring with them. I didn't know I needed my passport or a person up to answer the phone for verification of alternative contact. None of which is needed for in person pick up
The girl that helped us was friendly
Got it done fast and out the door. Thank You
Everything was good except the moving blankets in the back of the truck were very wet....not good
From the website to the customer support personnel to the pick and drop off locations, everyone was well informed, helpful and accurate. Even the late changes to times and locations from me. U-Haul and the locations I dealt could not have done more to make the whole process any better. Thank you!
Have a uhaul agent walk the Van with people and point out things to look for. My van had a flat tire I did not notice until I arrived at my destination. Very unsafe!
Had a hard time with steering when had a lot of play in the wheel
The customer service was excellent when I did the reservation but upon pickup it changed quite a bit. It became a transaction st that point no longer an interaction
I can't think of anything I was very pleased with everything and the availability of the equipment.
Female desk customer service member was less than helpful when I wanted to change out the larger 15' truck for a 10'. She said because the contract was already done, she couldn't change it out and that only her manager could do it, and they weren't there. I drove the truck around the block & my first thoughts that it was much too big, I went back to the store and a male customer service member able to change it out for me.
Change Oil light kept coming on.
People make the difference and the staff at Hillsboro west self storage are wonderful, understanding and amazing. Best in the business
The staff at Hillsboro West Self Storage were very helpful and kind in helping me rent a U Haul. It was my first time renting a U Haul vehicle and they made the process quick and comfortable. I would high recommend this location to my friends and family.
Keep doing what you're doing, it's great
To expensive and they give you so little miles just to end up charging you even more.
Checkout was easy, store is clean, truck was in good shape. I wish there had been more parking available.
great service by all three members
nothing
Rain water leaked into the truck wetting my furniture. The leak needs to be fixed.
Small parking and sign is small and it's unclear that the area is a uhaul drop off. The guy working was pretty sassy and sarcastic, but mostly helpful.
It was really expensive for only driving 19miles and only having the the truck for 45 minutes
I haven't used this location before. I usually use one that's closer to my office. but I made my reservation online and accidentally useless one. Much cleaner much friendlier staff. I'm meeting a rental truck again in a couple of weeks and I will definitely use this location.
The salesman helping me was great, doing everything he could to get me on my way despite the fact that the UHaul computer system was down. He was able to do a manual contract to get me on my way. He also suggested I return the truck to where I had picked it up to save costs - which I did. Thank you.
This was also most agreeable and friendly. In and out in two minutes. The truck was great and the equipment first rate. I will definitely recommend this to my friends!
My truck was clean and ready on time. The gentleman who helped me was very pleasant and easy going. I would definitely use them again.
Fast and easy rental and return!
Friendly, professional service.
