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MARK H.
Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Austin was very helpful and informative. I will be doing business with him again.
Michael M.if you leave it with more gas , the mile rate should be better ...
Martha B.Austin and everyone there was kind, responsive and professional. Appreciate their help and patience.
GREGORY C.Helpful staff, easy to see from road, and easy to get truck out of after the rental was taken care of.
Andrea H.There wasn't much vehicle parking. I needed to leave my car while I used the truck and the clerk was great about letting me do that, but more parking would be helpful. (No, I don't know where you would put it; things already look tight there, but if I'm being honest, that's a drawback). Otherwise the experience was awesome. I got in and out quickly, everything was explained well, the clerk was friendly, helpful, and patient. Well done.
Randy G.Amazingly simple process! We we're driving away with the auto transport trailer within 15 minutes from our arrival. I didn't get the guys name that helped us but he gave us great customer service!
Richard M.N/A
Jacquelyne D.Truck was not cleaned well. It was pouring rain and the wipers are so bad I couldn't see. Made driving very dangerous
Anita G.Fast friendly not making you wait like other places! Gentlemen greeted us with a smile which is a beautiful gesture after a 15 hour plus drive.
Cristina S.Original drop off location was again unmanned, which would take yet more time to get everything completed (in the rain.) And I would still have questions in the back of my mind if it was taken care of correctly. Ended up dropping off truck/trailer to this location literally two blocks away which had very friendly, courteous personnel, which took care of us very fast!! Thank you. Equipment itself worked out wonderfully.
Mitchel B.Make sure you are compensating Austin well. He is a very kind and cordial person. He enjoys his job very much and it shows by the way he interacts with the customer.
ROBERT JAMES B.I love this location !!! So kind and professional!! Always has the equipment when I need it !! Thank you!! Well done!!!! J.W.
Jennifer W.Left my glasses in trailer and they contacted me!
Jerry M.Incredibly responsive customer service. Turn in took no more than a minute. Excellent experience.
peter H.Continue same customer service that was granted to me onto others.
Martha O.NOTHING, the staff is professional and knowledgeable and always kind and pleasant
ELEASE P.The employee accepting my rental return was great.
Andrew P.Friendly staff!
JOSEPH P.Awesome service!
Eva M.I was overcharged I called to resolve the issue and they were suppose to open a claim to despite They didn't and just drafted my account Made me go overdraft and left me with no money gor the week to buy food. I have not received my refund yet on the overcharge
ERIKA R.Keep up the good work.
Roberto B.I THINK THE SERVICE ITS AWSOME KEEP DOING THAT WAY
CELESTINO C.Service we great
DARIO A.Everything was great. I needed a 15' truck for the day to work on decluttering a house, and the rental agent was very helpful. I have no complaints or suggestions for improvements.
JASON M.Excellent Service
DANIEL R.Austin is a great manager and very helpful.
Kuinnlan M.Had considerable difficulty with the U-Haul app while using truck share at pickup and drop off. But as long as it is working it's a smooth and easy process. Would do it again in the future.
Kenneth T.Improve by Detail and clean interior of truck. Truck ran very well
HENRY G.This facility rented a truck to someone using my name and email address. This person committed the crime of identity theft. This rental facility should have better processed the information presented to screen out such criminal activity. The facility hasn't contacted me about the transaction, or why they allowed false identification to be used. A legitimate business would respond to my request for information and assistance. Do not patronage this business.
RUSSELL R.I wish I could remember the employee's name for this survey. I didn't realize how mediocre the service from the gal at the Forest Grove location was until renting from this location. He was knowledgeable, helpful and extremely courteous. His customer service was nothing over and above....it was just kind and efficient. I give him was thumbs up for helping me update my rental on the spot and not being pushy about the insurance or accessory rental. I give him 5 stars for making sure my truck did not have a dolly in it, since we had our own and needed all the cubic space we could get. And the best bit of help from him, was informing me that approximate number of miles the truck typically got per gallon.... that was SO HELPFUL when it came to putting gas in the tank at the end of the day!
AMBER L.Austin is very polite and helpful. Excellent customer service
ANDREA JEAN H.It was a Sunday drop off and the place was closed.
Peter F.The attendant was extremely helpful and friendly, both on the phone and in person. 10/10
PHILLIP W.Great service, very helpful and friendly. Answered all our questions. Location was clean and will maintained.
Diana G.Have used these small vans 3 times in 2021. Nice equipment
WILBURN M.Best Uhaul I've ever been too.
Jessica S.Your online check out seems excessive, too many pictures.
SHAWN H.Customer are friendly
REGINO P.Austin is great. Very mellow, which really helps as all moving is stressful!
Jeffery H.The quote matching the actual bill.
JUDITH G.Great people n very polite and helped me in a timely manner
EDGAR EDEL R.The service was very expensive, $150 dollars to go to Ikea and pick up a mattress. Next time I will use Zipcar to rent a big car for just $30. Maybe fix prices so that not to loose customers. The representative that helped us was great.
MOHAMED FARRISS E.Austin was very friendly and helpful.
AHMED S.Awesome customer service
SUSAN LYNN C.Continue doing what you are doing and thats being great
Ryan C.The staff was super helpful and friendly. When returning the truck, I had trouble getting a photo of the odometer and gas meter. I went into the store to ask for help and staff was super helpful.
Chiyong M.Closer pickup recommendations will be very helpful. Thanks.
ALUSINE L.Austin was AWESOME: helpful, efficient AND friendly! Assist MGR Austin in hiring additional personnel.
JOHN MARK H.Truck was old, didn't sound right when driving, seemed to consume a lot of gas despite it being a big truck. Needs a back up camera for safety!
NED ANTHONY M.Austin at this location was very friendly and helpful
Alexa S.friendly staff, nice experience!
John P.The young man helping me with the rental ws very respectful, very upbeat and enjoyable to work with.
CINDI LANE B.The young man working there was very helpful and kind.
ELIZABETH ANN M.The front desk person was incredibly helpful and thought about our needs from start to return! Thank you!
Michele G.Austin is a true asset to your company! Kind, clear considerate!
MARYANN COLLEEN S.Super helpful and pleasant
Michele G.Had trouble with e drop off. The app would not work.
Travis G.