Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)

599 reviews

602 SW Baseline St   Hillsboro, OR 97123

(503) 616-4091

Hours

  • Monday
    9 am–6 pm
  • Tue–Wed
    Closed
  • Thur–Sat
    9 am–6 pm
  • Sunday
    9:30 am–4 pm

Services at this Location:

Contact Us

(503) 616-4091

602 SW Baseline St
Hillsboro, OR 97123

Services at this Location:

Hours

  • Monday
    9 am–6 pm
  • Tue–Wed
    Closed
  • Thur–Sat
    9 am–6 pm
  • Sunday
    9:30 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roger V. 
Rating:
5.0

Customer did not leave a comment.

Miguel Q. 
Rating:
5.0

Good service

Elizabeth D. 
Rating:
5.0

Very pleased with the whole experience! Very friendly and helpful staff. In and out in 5 minutes and the truck was exactly what I needed. Checking back in was a breeze and I was on my way home in less than 2 minutes. I won't hesitate to use this location and services again!

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

Helen C. 
Rating:
5.0

Registration, pickup, and return we're all easy. Will definitely come back for future uhaul needs

Kyle P. 
Rating:
5.0

Staff is very friendly and helpful. Great selection of moving supplies.

DARRELL LEE W. 
Rating:
3.0

When I got this truck it had a check Engine light on and I was driving to Phoenix this is not something that you want on when you are on a long haul trip it should have been checked before taking out

rhonda S. 
Rating:
5.0

The guy who got me the truck was very helpful. He advised me to switch from regular flatbed truck to covered truck because rain. 5 stars to him specifically.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

sean K. 
Rating:
5.0

Austin was great to work with. He was very helpful and helped make the rental go smoothly.

Micah D. 
Rating:
5.0

Customer did not leave a comment.

Alvaro A. 
Rating:
3.0

Get backup cameras

Megan S. 
Rating:
4.0

Customer did not leave a comment.

harrison F. 
Rating:
5.0

This was one of the best locations I've been to, service was great and the bathroom was so very clean and it was also helpful to have a healthy selection of drinks after working so hard on this move. I give that place 5 stars!

Darin O. 
Rating:
5.0

I can't think of any improvements. It was a great experience and I would highly recommend this location.

Hilda B. 
Rating:
5.0

Customer did not leave a comment.

Makenzie S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The location coordinator was excellent. He communicated clearly and made pick-up and drop-off very smooth.

Casey S. 
Rating:
5.0

Austin was super helpful and greatly improved my trip by finding an auto transport on our route. I couldn't speak any more highly of the service he provided.

Jim S. 
Rating:
5.0

The truck was ready to go. Check-in was easy and quick and the staff was kind. I liked the key drop-off option as I was unsure what time we would be finished.

Tricia S. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

I had switched my rental choice and thus had to switch rental locations. I was still able to pick up the van early - prior to scheduled open hours. Which was fantastic.

DOYLE EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Great Staff…very helpful!

Craig B. 
Rating:
1.0

The absolute worst service. Please avoid this location if you can. The manager is rude and dishonest.

joseph M. 
Rating:
5.0

Customer did not leave a comment.

JAY W. 
Rating:
5.0

Fantastic experience end to end. I would chose this service from these locations every time if I had to do it again!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

alyssa L. 
Rating:
5.0

Can't think of anything. I believe your employees name was Austin. I could be wrong on that but he was very friendly and professional

Bernard O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Esther B. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
Rating:
5.0

Friendly staff. Super fast pick up and drop off.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

rick L. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
5.0

Super friendly and helpful!! Got my trailer taken off my hitch and my paperwork regarding my storage unit squared away while I finished unloading my stuff. When I decided I needed a larger unit than

kacy P. 
Rating:
5.0

Customer did not leave a comment.

TRUDY H. 
Rating:
5.0

Austin the site manager was amazing!

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Staff is very helpful at this location

Andrew B. 
Rating:
5.0

The return process was a little confusing, but that was mostly us. Overall worked out good!!

John L. 
Rating:
5.0

Customer did not leave a comment.

Debbie A. 
Rating:
3.0

Customer did not leave a comment.

Erik E. 
Rating:
5.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Customer did not leave a comment.

noah F. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

michael F. 
Rating:
1.0

Customer service is everything. The person at this location needs training on how to speak to customers. Poor reviews on my whole experience.. if this is how customers are treated then I won't be a returning customer

Alex O. 
Rating:
5.0

Customer did not leave a comment.

noah F. 
Rating:
3.0

I made my reservation about a month prior to my move. Less than 24 hours before my move I get contacted that my truck won't be available. The person who called me was having side conversation with their coworkers about getting drunk on the weekend.Only option is to drive 45 minutes to pick up at another location. I needed the truck by 9am it wasn't going to be ready until 1030. I had movers coming at 10am so had to reschedule that for a later time. I show up to get the truck and it's not even there. Once the person arrives to drop off the truck there was no time for the truck to be cleaned. Then I had to drive 45 minutes back to my house. This was an awful stressful experience with horrible customer service and options. The people at the Willamina location were very nice though I do not have any complaints about them

Melanie H. 
Rating:
5.0

Your Rep, Austin, was amazing: professional, courteous, knowledgeable, helpful. The truck he recommended was perfect for our needs. Thank you U-Haul for making this experience excellent.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Great service !

James C. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

very accommodating on this end and very orderly.

Steven B. 
Rating:
5.0

Get the poor guy some help! Great worker

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Dallas H. 
Rating:
5.0

Customer did not leave a comment.

Rachael P. 
Rating:
5.0

Customer did not leave a comment.

Ahmad H. 
Rating:
4.0

Very nice trailer. Staff person was great! Got me checked in and out quickly on my pickup and return. Highly recommend.

Tracy T. 
Rating:
5.0

Overall great experience.

TROY NYLE T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Fabio M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Austin was very helpful and informative. I will be doing business with him again.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Marcus D. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
2.0

if you leave it with more gas , the mile rate should be better ...

Martha B. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Austin and everyone there was kind, responsive and professional. Appreciate their help and patience.

GREGORY C. 
Rating:
5.0

Helpful staff, easy to see from road, and easy to get truck out of after the rental was taken care of.

Andrea H. 
Rating:
4.0

There wasn't much vehicle parking. I needed to leave my car while I used the truck and the clerk was great about letting me do that, but more parking would be helpful. (No, I don't know where you would put it; things already look tight there, but if I'm being honest, that's a drawback). Otherwise the experience was awesome. I got in and out quickly, everything was explained well, the clerk was friendly, helpful, and patient. Well done.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Amazingly simple process! We we're driving away with the auto transport trailer within 15 minutes from our arrival. I didn't get the guys name that helped us but he gave us great customer service!

Richard M. 
Rating:
5.0

N/A

Jacquelyne D. 
Rating:
4.0

Truck was not cleaned well. It was pouring rain and the wipers are so bad I couldn't see. Made driving very dangerous

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

KarenSue C. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Fast friendly not making you wait like other places! Gentlemen greeted us with a smile which is a beautiful gesture after a 15 hour plus drive.

Cristina S. 
Rating:
5.0

Customer did not leave a comment.

Laurel W. 
Rating:
5.0

Original drop off location was again unmanned, which would take yet more time to get everything completed (in the rain.) And I would still have questions in the back of my mind if it was taken care of correctly. Ended up dropping off truck/trailer to this location literally two blocks away which had very friendly, courteous personnel, which took care of us very fast!! Thank you. Equipment itself worked out wonderfully.

Mitchel B. 
Rating:
5.0

Customer did not leave a comment.

Qihua L. 
Rating:
5.0

Make sure you are compensating Austin well. He is a very kind and cordial person. He enjoys his job very much and it shows by the way he interacts with the customer.

ROBERT JAMES B. 
Rating:
5.0

I love this location !!! So kind and professional!! Always has the equipment when I need it !! Thank you!! Well done!!!! J.W.

Jennifer W. 
Rating:
5.0

Left my glasses in trailer and they contacted me!

Jerry M. 
Rating:
5.0

Incredibly responsive customer service. Turn in took no more than a minute. Excellent experience.

peter H. 
Rating:
5.0

Customer did not leave a comment.

Ernesto I. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Benigno C. 
No reviews have been submitted for this location.

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