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John R
Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
Stephen LVery limited parking. Sat on the phone for 45 minutes to get access through the gate for parking. Due to no open spots. No codes were sent and got transferred 7 time and hung up on 3 times
COLTON SNothing. He was super efficient, easy to work with, accommodating, thoughtful, thorough.
LAURA PHe was very helpful about getting the correct U-Haul trailer to transport our motorcycle & friendly
MELODY GPerfect service, representative at the baseline location communicated well and was professional and courteous
TRENTON SMy only complaint is the cost of extending the usage of the truck for another day $ 300.00 is steep for 3 days
THOMAS RLocation was closed at time of drop off. App changed location on me to one farther away that was closed and with no room to park the truck properly.
Stephen FBest experience I've had at a uhaul. Fast freindly and helpful
THOMAS SAustin is the best. Timely, professional, courteous, and resourceful. I could not ask for better service.
Christopher PGreat customer service
VALERIE AThe guy that runs this place has been helping me for the last 10 years or so, moving here and moving there. He is super helpful and knows the ins and outs of uhaul to get you good deals. I can't recommend this facility enough. It is clean, well maintained. I prefer units on the first floor because the elevator or stairs and some time to your loading and unloading. but its so great they have elevators. This really is a full service facility and a great atmosphere.
JOSEPH JThere aren't enough words to describe how much we appreciate Austin at Hillsboro West Self Storage. We have been renting equipment and storage from him for over 5 years and it is always a pleasure doing business with him. He takes excellent care of the location and equipment so everything is sparkling clean and welcoming. 5 stars all the way around.
WENDY Jvery professional and courteous, I will definitely use them again. Thank you Therese Peecher
THERESE PI did not know that this location did not have any employees and open at 1PM on a Wednesday. I did not know that I was going to have to check this vehicle out myself and take pictures myself. Thank goodness it was not raining but it was bitterly cold. Upon returning the truck the pictures would not upload. I took pictures 3 times and tried to upload them unsuccessfully. I finally called and said I cannot do this. The representative said it was checked in. Hopefully I don’t get an extra charges due to me not being able to upload pictures.
MICHELLE LI dropped off after hours. So there was no one there. The reason I don’t recommend this place is a simple one. In the past when I have checked prices, this type of UHaul seems to charge different prices & it costs more. I prefer & recommend the larger Uhaul places.
AMY LThey moved reservations on the fly and helped me greatly
William GAustin, does an excellent job.
DANIEL RCab was not swept out, but otherwise clean and well-maintained truck. Very easy check-out and return. Have also used storage at location, which I recommend.
THOMAS FCouldn't review the movers as my phone wouldn't open to do so. Valley city helpers were great. I'd give 5 stars to this group as they were great. As a Google reviewer, I was amazed they were willing to travel to hillsboro and they came an hour's drive away to do my move. Without any additional costs involved great group of hardworking men. As for uhaul, everything worked well. Had issues with it working with my phone whether on website or app.
Darlene FThe outlet was clean, well stocked Wirth a great variety of useful and fun items. The associate running the operation was professional, helpful, friendly and efficient. This shop will be my new go to for all rental needs. Thank you.
CORWYN AKeep it the same!
DONALD BGreat service. The person we worked with was courteous and thorough.
BENJAMIN HVery friendly staff
RYAN OGreat experience
LARRY KAaron it's probably the best customer rep I have had at a U-Haul ever! Friendly, personable, and he went above and beyond to get me the best rate and accommodate my needs. I was absolutely frazzled due to time constraints and a packed work schedule being self-employed, and trying to work around that and a last minute relocation. He was empathetic to my needs and did an amazing job helping me out. I am so grateful to have found a professional after having gone to a couple of different locations where I was treated poorly and dismissed with indifference. Thank you so much! I highly recommend this location!
MARLENE HGood service by your employee. Thank you!
Joel BExcellent location, easy transaction. Recommend!
THOMAS FKeep up the good work.
Don BEverything went smoothly, truck was ready on time as promised/reserved. Austin did up the paperwork quickly, efficiently. I was on the way within minutes.. I do wish you had stuck with the old rules of returning vehicles with full tanks. I started with a half tank, filled it along the way but then turned it in with 3/4 full. Given the size of the tank that means I gave you about 10 gallons, or $37.00.
Eivind FCustomer service was very helpful.
Edward WExcellent customer service
Kim BAustin and the location is always excellent! Please provide the + feedback to him directly!
queton wFriendly easy checkout. Much better than the location by the airport.
Brian WAustin is the best!
KEITH SVery nice and cordial and quick for drop off and check out. Fantastic U-Haul experience from start to finish.
Darin PVery helpful and kind!
Clyde WNo need to improve at this location. They were great professional and so courteous. This location here is so much better than your corporate owned store on Cornell in Hillsboro. Everything was great and so very impressed compared to my last experience at the corporate store. Thank you.
Craig MNothing
Nicholas FIt would be nice if they had vans at this location.
Marian DAustin is the best,accomendating personable, fair.
Edwin CYour associate Austin was really helpful and friendly. Would recommend.
Daniel RThe gentleman that checked me out was very good.
Mark PYour representative was kind enough to extend my drop-off for a day, and was very personable. He processed my return quickly.
Susan OEverything was great! I’ll continue to go here for my truck/van rentals
Maryann SI had an excellent experience! Austin was friendly and very efficient. Thank you for your help.
Rikki TTruck really clean and in a good shape
Cristhian A