Customer Reviews for Hillsboro West Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hillsboro West Self Storage

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Eric Z. on

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Richard E W. on

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Got it done fast and out the door. Thank You

john R. on

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Marc Q. on

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Mary Beth K. on

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Everything was good except the moving blankets in the back of the truck were very wet....not good

tim W. on

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From the website to the customer support personnel to the pick and drop off locations, everyone was well informed, helpful and accurate. Even the late changes to times and locations from me. U-Haul and the locations I dealt could not have done more to make the whole process any better. Thank you!

walter D. on

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Marisela V. on

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Maritza R. on

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Cylvia H. on

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amber C. on

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Ronnie V. on

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Karen G. on

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Have a uhaul agent walk the Van with people and point out things to look for. My van had a flat tire I did not notice until I arrived at my destination. Very unsafe!

Nicole R. on

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Had a hard time with steering when had a lot of play in the wheel

johnna M. on

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The customer service was excellent when I did the reservation but upon pickup it changed quite a bit. It became a transaction st that point no longer an interaction

Patricia R. on

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Joycelyn T. on

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Alejandra R. on

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I can’t think of anything I was very pleased with everything and the availability of the equipment.

Russell B. on

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Joycelyn T. on

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Female desk customer service member was less than helpful when I wanted to change out the larger 15' truck for a 10'. She said because the contract was already done, she couldn't change it out and that only her manager could do it, and they weren't there. I drove the truck around the block & my first thoughts that it was much too big, I went back to the store and a male customer service member able to change it out for me.

DUNCAN W. on

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Change Oil light kept coming on.

Patricia R. on

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Pranav N. on

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Omar E. on

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People make the difference and the staff at Hillsboro west self storage are wonderful, understanding and amazing. Best in the business

Patrick C. on

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Raemart L. on

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The staff at Hillsboro West Self Storage were very helpful and kind in helping me rent a U Haul. It was my first time renting a U Haul vehicle and they made the process quick and comfortable. I would high recommend this location to my friends and family.

Mary Z. on

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Keep doing what you're doing, it's great

Aaron S. on

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To expensive and they give you so little miles just to end up charging you even more.

Mitch W. on

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Checkout was easy, store is clean, truck was in good shape. I wish there had been more parking available.

Jim F. on

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great service by all three members

David F. on

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nothing

HARISH C. on

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Rain water leaked into the truck wetting my furniture. The leak needs to be fixed.

Douglas B. on

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Lauren K. on

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Small parking and sign is small and it's unclear that the area is a uhaul drop off. The guy working was pretty sassy and sarcastic, but mostly helpful.

Tiana B. on

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It was really expensive for only driving 19miles and only having the the truck for 45 minutes

Anthony G. on

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I haven't used this location before. I usually use one that's closer to my office. but I made my reservation online and accidentally useless one. Much cleaner much friendlier staff. I'm meeting a rental truck again in a couple of weeks and I will definitely use this location.

john S. on

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The salesman helping me was great, doing everything he could to get me on my way despite the fact that the UHaul computer system was down. He was able to do a manual contract to get me on my way. He also suggested I return the truck to where I had picked it up to save costs - which I did. Thank you.

Jesse H. on

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GEORGE F. on

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This was also most agreeable and friendly. In and out in two minutes. The truck was great and the equipment first rate. I will definitely recommend this to my friends!

Holly B. on

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My truck was clean and ready on time. The gentleman who helped me was very pleasant and easy going. I would definitely use them again.

Rodney S. on

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Farielle H. on

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Fast and easy rental and return!

Jaunita K. on

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Friendly, professional service.

Thomas D. on

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Jubal K. on

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Thomas D. on

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Nancy N. on

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Michael S. on

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Matt M. on

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Bryan K. on

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CHARLES B. on

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Jaunita K. on

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Jeri C. on

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Gaye G. on

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Kendra C. on

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I returned the truck when it was closed... I did not interact with anyone.

Timothy M. on

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Renting a truck there was simple and quick.

James B. on

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Javier R. on

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Stephen G. on

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Good, efficient service

Paul W. on

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Mark G. on

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Website straight up said unlimited miles. Took the truck back and got charged additional...Ill be going elsewhere from now on...

Eric E. on

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No need to improve. The guy who helped me was great and looked just like Martin Starr.

Blake D H. on

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Great Service too.

Matthew B. on

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RONALD W. on

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This location has the best customer service ever!

Terry E. on

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Carlena W. on

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Bradley S. on

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Bradley S. on

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Lani N. on

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Keanu provided top notch professional & friendly.cuztomer service and GREAT. communication. SUPER !!!

brian A. on

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Michael K. on

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Austin & Keano Are Outstanding !!!

Aaron M. on

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Joseph T. on

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We were 6-7 miles from pick up location, and the "needs maintenance" light came on. We went to the closest U-Haul location, and luckily a maintenance person was on sight. We were told the truck was only due for maintenance and we could continue without incident. This cost us time and additional mileage dollars. Other than that, we were very satisfied and will be renting the same size truck this weekend to complete our move.

Shellee A. on

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Both Austin and Keanu were attentive and helpful. They made the experience of renting the UHaul easy and pleasant. Thanks guys!??

kathleen V. on

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was easy drop off.

Fay W. on

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John P. on

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Dan M. on

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Check fuel gauge. It was fueled and directly driven less than to the drop off location. We were charged an additional $15 for fuel.

Matthew H. on

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tim B. on

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Ron H. on

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Great service.

Sandra C. on

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We have rented a storage unit for nine years. There has never been clutter inside or outside. The equipment is always in excellent condition. The personal is friendly and helpful and we have recommended Hillsboro West Self Storage to others. Thank You!

Danny N. on

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Great fast friendly service

Donald P. on

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I don’t leave comment unless the experience is to the extreme, good or bad. This was extremely good at this site.

Crystal B. on

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Very professional and employees are very helpful, would definitely recommend this location to everyone.

Bonnie M. on

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mark H. on

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Ahmed A. on

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Fabian C. on

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Amanda S. on

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Great customer service!

Daniel B. on

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Anselmo M. on

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R Gaye G. on

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Nice folks very helpful.

Dan Y. on

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Nothing it as fast friendly and hospitable

AMY W. on

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Charles C. on

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Coffee and donuts are a nice touch.

Brenden M. on

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I received a phone call the day after my rental asking me where the truck was and the rep stated I was supposed to have the truck back. This was incorrect and I had to send a screenshot of the email confirmation for the rental period. I called to verify after hours dropoff and was told to leave the truck across from the office near the green garage doors. I did this and a woman got upset when I arrived. She was mad the doors were blocked where I was told to park by the rep. I had to find somewhere else to park to avoid a confrontation with the angry woman. There were ketchup packets on the floorboard and under the seat of the truck. There were old boxes behind the seat sticking out.

Josh M. on

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follow through with comments, filled van to 1/2 at fuel station, but still got a bill for fuel, what???

SHAWN O. on

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