Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Austin is very professional

Rating:

5.0

Austin made it so easy for me on a stressful moving day. Thank you!!

Rating:

5.0

I been here a few times now. I forget his name but the guy who runs it has been great!

Rating:

3.0

My overall experience this time was challenging, bordering on terrible. They didn't have the truck I reserved 4 days prior, didn't call me, and waited until I arrived to tell me. They called someone and told me I needed to go to this location because they had one. However, when I arrived, they didn't. They offered me a smaller one, with no ramp. This was a terrible option for me, meaning more moves and a struggle for the older people helping me move. Eventually, the customer service guy, who was the only positive part of my experience, he deserves a medal, offered me a larger truck that had been damaged. It was still a better option than the small one, so I took it. But that truck was struggling and in its own way made some things difficult. I will not be using U-Haul next time.

Rating:

3.0

A lot of what I have complaints about isn’t the location itself. The dude helping me pick up the truck was great; quick and responsive. He did his job well - the location is great. It’s the U-Haul model overall that seems to nickel and dime and take advantage of the inherent quickness/desire for progress that most people renting a U-haul truck are under. What I’m most frustrated about was the fuel and mileage things in the rental agreement. Firstly, with the fuel, I was started at 1/16 of a tank and given a “fuel credit” of $31; with the understanding that I would return the truck with at least 1/4 of a tank. It was a 60 gallon tank. The math works out to them expecting I add 11.25 gallons of gas above what I used for the move itself. With gas being $4.79 at most gas stations in the area, that’s an expectation that I pay $53 in extra fuel while they only “comped” me $31 for the fuel difference. On moving day, in the rush of the moment, they know I’m not going to put up a fuss and delay my progress by arguing for this $22 discrepancy. Secondly, when booking the truck I put in my desired pick up and drop off destinations. The moving truck came with 75 miles when the bare minimum it was feasible to do that specific drive was 89 miles - with the expectation that I just pay $1/mile above what they allowed me. The worker at the pick up location was awesome and he was able to add extra miles onto the reservation from the get go so it ended up being a moot point. Just don’t appreciate the algorithm the company uses to set such a low limit when they know very well it’s not even possible. Overall in summary: 1) The pick up location guy was great, location was convenient, it was smooth to pick up the truck 2) The U-haul company as a whole seems to enjoy finding extra ways to extract extra money out of you on top of the presented rental price

Rating:

1.0

Absolutely the worst f****** uhaul in Oregon. I made a reservation and added one of my workers as a driver, like EVERY other uhaul they COULD have charged my card on file they have done it SO MANY times. He refused to charge my card, canceled my f****** order and had me read my card out loud for everybody to f****** hear. My workers do NOT need my card information, I asked him if there was someone smarter there that actually knew how to do his job and he f****** said no, so everybody there is more stupid than him? Doesn't F****** make sense!!

Rating:

5.0

Only issue was that just an adjustment was made to reflect the $23 I was overcharge for the rental, he did not adjust the difference in gas which was about $34 more than when I got the 1/4 tank of gas upon renting the truck.

Rating:

5.0

I have no suggestion. Austin is an incredible person and explain everything carefully and show great respect.

Rating:

5.0

Couldn’t expect more.

Rating:

5.0

I think this uhaul rental site was top notch customer service was excellent Thank You

Rating:

5.0

Service provided was fast, friendly and professional. The only hiccup was my original reservation was moved from a location much closer to my home to the Hillsboro site which was quite a few miles away. Also, it would be nice to have a full tank of gas at pickup.

Rating:

5.0

I forget his name but the guy helping us was fantastic

Rating:

5.0

Great customer service got to my destination safely

Rating:

5.0

The Gentleman that helped at the store was GREAT!...really helped start this off as a great experience

Rating:

5.0

Fast, friendly service. Keep up the great work.

Rating:

5.0

Excellent services.

Rating:

4.0

Not sure but had problems seeing over the steering wheel. I’m 5’4

Rating:

5.0

Very helpful!

Rating:

3.0

There was no parking for the returning of truck and personal car. Very tight parking and not clear of where to park the return truck.

Rating:

5.0

Always keep a good attention like you guys give to me

Rating:

5.0

service was great. the location was easy to get to. would rent again.

Rating:

5.0

The gentleman who helped me was friendly, welcoming, and got me on the road quickly.

Rating:

5.0

Same as pickup location. Friendly and helpful. I live in this area now. I’ll def use the Hillsboro U-Haul in the future and I’ll recommend them to anyone looking to haul or tow.

Rating:

5.0

N/A

Rating:

5.0

This was a great experience after I tried to rent from another place and it got cancelled last minute, I found this place had had an incredible experience. He was fast and had me out the door and in a truck in 10 minutes. Friendly person great service! Go here for your rentals!

Rating:

5.0

Very nice and provided a lot of assistance.

Rating:

5.0

Great job. Friendly convenient service!!!

Rating:

4.0

Good

Rating:

1.0

Drop off at this location is terrible. There is nowhere to park the trailer, and there’s no signage/instructions with descriptions of where to leave the gear. Very disappointing.

Rating:

5.0

I wish I could remember his name but he was awesome and cool. 10/10 would come here again if needed.

Rating:

3.0

Have cruise control for long haul...

Rating:

5.0

I liked the ease of booking online. The location I selected, Hillsboro West Self Storage, could not have made it any easier to pick up a vehicle. Excellent experience, would rent from this location again.

Rating:

5.0

Austin makes this experience the best. Smooth, efficient, and all in order.

Rating:

5.0

Overall amazing experience

Rating:

5.0

Nothing. Store manager/main dude was amazing and made me a customer of that location for life.

Rating:

5.0

My experience at these location has always been great. Austin is an incredible well mannered person who makes the experience be easy.

Rating:

5.0

The drop off process was quick and easy!

Rating:

5.0

Everything was good except the truck would not take more than $.50 of gas at a time. A tech came out the first night and thought he found the issue. Next morning left for Sacramento about 640 miles. Three fill ups and a pain getting the tank full each time. Click on click off. All I get for the trouble is “Sorry and thanks for t lol us sat Uhaul.

Rating:

5.0

Seamless check-in/out! Great customer service…

Rating:

5.0

Not a thing, you did great and were very kind and pleasant to work with.

Rating:

5.0

Austin Young is the best! Best customer service, professional attitude, and always proactive with helpful recommendations. I could not ask for a better rental and storage experience. A+

Rating:

4.0

Drop off of our truck took less than 5 minutes and the representative was great.

Rating:

5.0

Always a pleasant experience renting from this location!

Rating:

5.0

It was a wonderful experience getting the uhaul. People were incredible and went above and beyond. Only thing which I do understand was there was damage to the truck. Wish there was more laws against anyone driving trucks that are to big for them.

Rating:

5.0

Everything was great with good customer service and all on time and everyone very courteous.

Rating:

5.0

Great personable service! This is my uhaul place here at home in Hillsboro.

Rating:

5.0

Seamless and smooth transaction!! Very satisfied and will be using you again! Thank you

Rating:

5.0

The cashier was super helpful. Attentive. Polite. Patient as well. Thank you.

Rating:

5.0

Gentleman at the front desk was fantastic. I've been here before. I'll be back again

Rating:

5.0

Hillsboro West Self Storage has been one of my favorite locations to rent U-Haul. They are very friendly, quick and just make the rental experience enjoyable.

Rating:

5.0

Very nice dealership to work with.

Rating:

5.0

Austin at Hillsboro Oregon is the best dealer manger ever and 2nd is Rancho and Jonea in Las Vegas Nevada Uhaul dealer as well. The other dealers were horrible and rude and not organized and place was dirty.

Rating:

5.0

Great experience! Would definitely rent here again and recommend to others. Thank you!

Rating:

5.0

Super helpful staff ^_^