A lot of what I have complaints about isn’t the location itself. The dude helping me pick up the truck was great; quick and responsive. He did his job well - the location is great. It’s the U-Haul model overall that seems to nickel and dime and take advantage of the inherent quickness/desire for progress that most people renting a U-haul truck are under. What I’m most frustrated about was the fuel and mileage things in the rental agreement. Firstly, with the fuel, I was started at 1/16 of a tank and given a “fuel credit” of $31; with the understanding that I would return the truck with at least 1/4 of a tank. It was a 60 gallon tank. The math works out to them expecting I add 11.25 gallons of gas above what I used for the move itself. With gas being $4.79 at most gas stations in the area, that’s an expectation that I pay $53 in extra fuel while they only “comped” me $31 for the fuel difference. On moving day, in the rush of the moment, they know I’m not going to put up a fuss and delay my progress by arguing for this $22 discrepancy. Secondly, when booking the truck I put in my desired pick up and drop off destinations. The moving truck came with 75 miles when the bare minimum it was feasible to do that specific drive was 89 miles - with the expectation that I just pay $1/mile above what they allowed me. The worker at the pick up location was awesome and he was able to add extra miles onto the reservation from the get go so it ended up being a moot point. Just don’t appreciate the algorithm the company uses to set such a low limit when they know very well it’s not even possible. Overall in summary: 1) The pick up location guy was great, location was convenient, it was smooth to pick up the truck 2) The U-haul company as a whole seems to enjoy finding extra ways to extract extra money out of you on top of the presented rental price
Derek Y
Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hillsboro, OR 97123
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Absolutely the worst f****** uhaul in Oregon. I made a reservation and added one of my workers as a driver, like EVERY other uhaul they COULD have charged my card on file they have done it SO MANY times. He refused to charge my card, canceled my f****** order and had me read my card out loud for everybody to f****** hear. My workers do NOT need my card information, I asked him if there was someone smarter there that actually knew how to do his job and he f****** said no, so everybody there is more stupid than him? Doesn't F****** make sense!!
Sean HOnly issue was that just an adjustment was made to reflect the $23 I was overcharge for the rental, he did not adjust the difference in gas which was about $34 more than when I got the 1/4 tank of gas upon renting the truck.
Bruce TI have no suggestion. Austin is an incredible person and explain everything carefully and show great respect.
VICTOR RCouldn’t expect more.
Robby B