No improvement needed by Hillside storage. However, I do not like the attempt made by U-Haul (not Hillside) to get me to change my pickup/drop-off location. Since I was charged mileage, why would I want to drive to a location farther from my home and farther from my destination? That is not customer friendly.
Tim C
Customer Reviews for Hillside Storage New Waverly
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, but drop box instructions were non existent and location was closed even though it was during business hours. Posting instructions would be helpful.
William CNo improvement needed. Exceptional Customer Service. I highly recommend this location.
CHRISTINA MThe lady that helped us with the vehicle was amazing and id definitely want to do business with her anytime.
PATRICIA ROver charged me for fuel!
Delvin LDropped truck on Sunday and used app to check in.
GERALD DThe window washer reservoir was empty - safety issue The amount of gas in the vehicle was critically low - essentially fully empty on pick up
Melvyn WNothing
Michael MThe customer service rep in store was absolutely wonderful!! She had a great attitude and had us laughing at a stressful time.
PATRICK HI had a excellent experience! The lady that checked me in couldn’t have been more helpful. Thank you for a great experience.
Mary ENothing, it was PERFECT!
Katheryn HLocating a vehicle was probably the most challenging part of the process. That tells me people want to use your equipment. I can think of no area to improve the experience. We were pleased overall.
GREG G