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Jeremy M
Customer Reviews for HillTop Business Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rent from Hilltop on a very regular basis. I will go with a different size trailer than what I originally planned on just to be able to rent from them. Phenomenal family owned and operated company.
ASHLEE MI made a reservation online 20 minutes before picking up.The process of renting the truck was simple and fast. The two employees who assisted me were very helpful.
Keynna AExcellent service all around. Top tier location!! Staff is sharp and accommodating throughout.
Douglas VVery helpful staff. The trailer equipment was in decent condition.
byron csuperb
JAMES RAwesome all around. Great service!
Douglas VThis location is awesome, great customer service, equipment is clean and ready to go. Top notch!
Henry BNothing. Customer service was fantastic!
Tanya CGreat customer service and clean well maintained vehicles.
Josh BTrooper was great!
Patrick CGreat Service and Location
Charles TEverything was ready on time, in great working order, and the staff was friendly and helpful.
Aron TGreat local independent location. Will absolutely rent here again. Super customer service. Thanks so much!!!
Robert HLower your rates
Jean BTanner was amazing! He made up for the last time I had a terrible experience at the Fort Worth 820 location. Always had great service at all the Uhaul locations except that one time. Thank you for going above and beyond Tanner at Hiltop we’ll definitely be back for sure!
John BThe office was closed when I returned it, so I drop the key in the dropbox, just as I stated I would. I returned the truck the very same day that I rented it.
LORI WHilltop is a great location. The owners are top notch and offer excellent customer service.
ASHLEE MNothing you were great!
Lloyd ECouldn't have asked for more
Mitch WNothing. Folks were super nice.
Tyler PNothing, the crew there are awesome at customer service and they are knowledgeable in all aspects of moving.
Jerry SVery helpful and professional. Best experience at Uhaul
Katherine DEverything was great !! Trooper was very friendly and having just moved here made us feel very welcome !!
Charles DStaff was so helpful and seemed to really care that we had a great experience. Can’t say enough about how great it was. If every location treated customers like this, it would be amazing!
David LGreat location to rent from. I was running behind schedule on the pick up, they called to make sure I still needed the truck and adjusted my time accordingly. Very friendly staff. Would definitely use again.
Paul BDifficult checkin to get lockbox key
Chase PChange the informations on the website because it says there are no truck available when they were.
Vasken QWas overcharged for mileage. Starting mileage on final bill was about 20 miles lower than actual starting mileage.
Jacob NThe gentleman that handled the rental of the truck we got, was super helpful and efficient. We were in and out on the road in no time at all. Turning the vehicle back in was also a breeze. Thank you!
emack bI ordered a dolly and it was not in the truck when I went to pick up truck.
Kristie WLovely customer service! Made sure we could get something to work for us. Will definitely use them again!
David QNothing, stay as you are - Great friendly service!
CRAIG Cfix the brakes
Darrell CVery friendly and accommodating. Great service.
LARRY KGreat guys awesome service.
Christopher YGreat customer service from Trooper and Tanner
Bob KHilltop was great location and they made getting a trailer easy. Will definitely be back.
MASON TSuper easy and efficient from pick up to drop off!
Ben Sto provide a USB outlet.
Hicham KNothing. They where perfect!!
Farley Pgreat friendly helpful staff
THETA LI was nervouse about my move and then there was the fact that I chose I very busy weekend to move. Despite all that my love went over smoothly and the customer service was excellent. I am very happy in my new home and especially happy that the U-Haul rep went above and beyond to help make it that way.
Greta TSuper friendly staff! Very refreshing to be around people who don’t hate their job.
Brittany GGreat customer service! No improvement required. A great experience.
william cNo wait. Friendly and helpful staff.
Gary Jthis is my mores preferred location in the area. and I use UHAUL twice a year.
RICHARD AThe car dolly locks and wheel ratchets were badly corroded and wouldn’t move. I had to lubricate and work them. The electrical chord terminal was badly corroded. I had to clean in with scotch bright and contact cleaner. The exterior truck was not clean.
John WA few issues. 2 day rental and the drop off location would not open until after the rental was due. Object to paying a fee for after hours drop-off. Also, because the fuel was not full when rented (it was 5/8), accidentally put too much gas in the truck. Seems unfair to the customer to do this…
Daniel GI had an excellent experience here. The customer service was great and everything I needed to do was explained well. I highly recommend this location.
Candace L