Store employee at customer service counter admitted to not knowing anything about the U-HAUL procedures.EDWARD G.
Customer Reviews for Hilltop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was worried about the online check in but it went very smooth. I liked it better than I thought I would.Tyler L.
Customer did not leave a comment.Marty S.
There will be no next time of me coming to the U-Haul and I will make sure my family do not use you all. You all lied about me putting gas in the truck and I know that I put gas in the truck.bettina G.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.christina R.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Tammy J.
Customer did not leave a comment.Kisha B.
Thank youDavid L.
I rented a truck 2days returned in one iwas wrong they did not give me any money b ack on rentel or i surance not a thing 160 miles cost42500Debra T.
Customer did not leave a comment.Wanda G.
Customer did not leave a comment.Heather H.
Customer did not leave a comment.Robert M.
Open later hoursTim H.
Very friendly staff! Easy drop off process. I would recommend this business!Anthony B.
Customer did not leave a comment.larry K.
Customer did not leave a comment.Ronald Y.
The vehicle needs to be serviced. It has a horrible ride quality and makes all sorts of weird noises. The brake booster sounds like it is leaking and the AC makes a terrible noise that can be heard while idling. Will not rent a Uhaul again. Terribly overpriced too... I should have compared with other companies.Joshua F.
They were so very helpful. They answered all my questions. It was a pleasant experience, I would rent from them again.Donna N.
No improvement needed. Everything was good.Sherrill B.
Customer did not leave a comment.James C.
Very convenient as minutes away from my home. Staff at Hilltop always go above and beyondChris T.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Debra V.
EXCELLENT SERVICEJerry V.
Nice people and great servicesamantha B.
Fast and friendlyDonna E.
Customer did not leave a comment.Phyllis V.
These folks were the absolute friendliest and most helpful people I encountered in the U-Haul family. They sympathized with the problems we had during the trip and even made efforts to secure a discount for us.Timothy C.
The truck I rented had the check engine light come on 3 miles down the road. When I returned the truck they said that truck had just been repaired.Angela M.
Every thing was perfect!David F.
these people were so friendly and helpful. I really appreciated their kindness and demeanorLEANN B.
Drop off location was awkward, the representative was answering personal phone calls while I was trying to return my trailer. He seemed annoyed he had to do his job and deal with customers.KYLE B.
Fix the leaks in the roof. Stinks to be unpacking items come to find out things were wet. Was the entire point of renting the truck with an enclosed cargo space or I could have used one of the 6 non enclosed trailers I own and not had to spend $320 on rental.Walker J.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Heriberto P.
Easy paperwork, pickup and drop off.James W.
Uhaul really messed up this experience for me.elizabeth I.
Customer did not leave a comment.Theron W.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.Rodney R.
Not happy with UHAUL customer service. My drop off location changed as soon as I arrived at my destination. Tried calling customer support number, which took 15 minutes the first time. Original drop off was only 7 miles away. Next drop off was 25 miles away. Uhaul did NOT tell me of times of closing. Had to leave trailer there without confirmation of checking out. Did not have internet to do self check out. Called UHAUL number AGAIN but took 30 MINUTES to speak to customer support and they could not do anything to close out my order. Uhaul needs better customer support!!!Cindy A.
Customer did not leave a comment.Ron M.
they were courteous and hooked the trailer up to the truck. Excellent customer service.charles S.
Customer did not leave a comment.James S.
Customer did not leave a comment.Tarcy V.
Customer did not leave a comment.Jerry V.
Customer did not leave a comment.Kristie P.
Customer did not leave a comment.Mario C.
You all did I fine job. ThanksMichael B.
Customer did not leave a comment.Ralph B.
I broom swept this vehicle before i returned it.i was charged a clea ning fee.it rained all day the day I used it and broom clean is the best I could do.i feel the cleaning charge was not justified.Bennie M.
They were wonderful, do not change a thing.Julia N.
This location was awesome!!SHARON P.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.CHARLES S.
great service took care of me right awayJohn D.
Customer did not leave a comment.John D.
this a very poor location and its not a 24hr location and its very farThomisa H.
Customer did not leave a comment.John H.
Nothing don't change a thingJoe N.
Customer did not leave a comment.David G.
Customer did not leave a comment.brenda L.
Hilltop supermarket was excellent, the overal experience was not. I was referred to Outdoor World from your company location on Willma Rudolf I went to pick up and they where closed. Didn't get a notification that the reservation had moved to Hilltop. One of the employees at Willma R was no help and going to let me leave without helping.Finally a young man stepped in and helped. Not a good experience. JJonnie D.
Customer did not leave a comment.SANDY D.
More options for vehicles and trailers. also my advanced reservation was not in their\your system on the day i went in to pickup and had to complete the process from scratch, losing about an hour of my travel time.JAMES T.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Gladys H.
The truck had a smell to it, like a previous driver had smoked Pall Malls. This was no fault of the location though, just disappointing. Otherwise the truck was in great shape, easy to load and handled well.Brandon N.
Customer did not leave a comment.Rex E.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Shannon W.
Be more attentive to the customer needs and wants.christine A.
Customer did not leave a comment.BARTON R.
Get your shit together and don't advertise a drop off location that dosnt exist. Some customer relations training would help as wellRandy G.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.BRANDON MICHAEL O.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.SHELLY J.
Customer did not leave a comment.FRANK T.
Customer did not leave a comment.Edwin J.
Very good experience. People at this location were very friendly and professional. The rental process was very quickly done and the staff hooked the trailer up and made sure everything worked correctly. The return check in was just as good - very quick and professional.Fred C.
From the way I was helped in returning the trailor I can see no way the process can be bettwer. The guy who help me knew what he need and done it.JESSE F.
All personnel not familiar with loading a car on a vehicle dolly. Associate forgot to give my driver's license back but was willing to mail it to me as requested.RONALD J.
no commentKATIE S.
Have correct equipmentAdam S.
Customer did not leave a comment.CATHLEEN C.
Customer did not leave a comment.Raymond J.
Everyone at hilltop made this a great experience and was very helpful!! Thanks Rachel and the rest of the hilltop crew...as always ya'll were awesome!Jana T.
This location is very new to renting U-Haul equipment - the reason for my low ratings is that personnel at this location apparently had not yet been trained to know the electronic U-Haul system and it took over an hour to get the rental document generated and on my way even though I had a reservation in the U-Haul system with all the information except my drivers licence info already entered - and was the only U-Haul customer in the store. I provided a copy of the reservation for their use and it still took an hour and several calls to U-Haul for the rental agreement to be generated. I rent from U-Haul frequently and the difficulties I experienced, I am convinced, were strictly due to lack of knowledge and training for personnel that were expected to perform the rental process. U-Haul has good equipment overall.MITCHELL L.