Customer Reviews for Hilton Head Shipping & Storage
(U-Haul Neighborhood Dealer)

238 reviews

3 Cardinal Ct   Hilton Head Island, SC 29926

(843) 681-5503

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 4/18/2021: Closed

Services at this Location:

Contact Us

(843) 681-5503

3 Cardinal Ct
Hilton Head Island, SC 29926

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 4/18/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Worked with us to provide a last minute rental. Excellent service!

PAUL B. 
Rating:
3.0

Could be half the price

CLAUDE S. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

ALI K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

Didn't get any service to speak of. Told where the trailer was and had to get it myself. The trailer was very heavy to pick up by one person and no assistance was volunteered. Felt it was very impersonal. Sorry to comply this way, however, that is the way I felt.

George C. 
Rating:
5.0

Customer did not leave a comment.

Mitch E. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Great friendly service and convenient location.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

MACKENLEY J. 
Rating:
3.0

Truck was clean and service was friendly. Truck had full tank of gas. Truck did have a tire pressure sensor malfunctioning and a loose side view mirror that wouldn't hold its position. Besides that, good trip!

JACOBAARON WOOD W. 
Rating:
5.0

Bubba was very helpful, speedy, straight to the point and easy to work with!

SAMUEL E. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Windshield washer fluid empty

DENNIS H. 
Rating:
5.0

Everything went smoothly and Bubba was easy to work with.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Great job - easy and convenient pickup and dropoff

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
3.0

I was charged a late return fee of $20 despite the truck being back by 5...the operator apparently likes going home by 4 pm, even though he only opens at 9.am...seems a 24 hour rental rate is only a 7 hour rate...

Thomas R. 
Rating:
3.0

Have the office open from 9:00-5:00 to handle customer needs (e.g., vehicle pick-up, drop-off, etc.).

MARK C. 
Rating:
3.0

Customer did not leave a comment.

JAMES CHARLES G. 
Rating:
5.0

Easy in and out with paperwork and equipment

PAUL C. 
Rating:
5.0

Bubba and Shadow are a great team! Thank you!

JOANNA M. 
Rating:
5.0

The service and the greeter at this location is great Top of the line easy to find Easy in every detail We will use them again

RONALD V. 
Rating:
5.0

Very helpful at this location.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
1.0

Have the truck the the customer reserved there and not give it away to the quickly to the unreserved person then outrageously charge the person who you left waiting with every fee in the book, so that they never wanna do business with you again.

MARIA A. 
Rating:
5.0

Love the dog!!!!

ROBERT N. 
Rating:
5.0

Affable rep on duty,truck was clean,and performed extremely well during entire time of usage! Thanks so much,i'll be back....

Joseph Y. 
Rating:
5.0

Bubba was very polite, professional. Also, he was understanding and respectful when I called at 3:15 pm on Feb 3 and advised him I was headed his way to drop off the truck...he closes at 4pm. Bubba was great.

EDWIN D. 
Rating:
5.0

Truck have some panel lights on.

MONICA H. 
Rating:
5.0

REALLY professional, and FRIENDLY STAFF!!! Customer service with a big SMILE!!! BUBBA,AND STAFF TY!!! SO SO MUCH!!! WE will be back and will definitely RECOMMEND you guys to our NYC clients!!!❤❤❤!!!

MAVIS F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Bubba and Shadow make a great team!

STACI L. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
3.0

Unsure. A subsequent change hit my credit card after I returned the vehicle and there was no transparency provided for the charge. The miles were under my allocation, I believe I replaced the gas used and the truck bed was swept. Inappropriate to charge without notice.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
1.0

I worked to be done in time to return in person. Got there within published open hours yet location was closed. I was able to return on line, however there were several people there who were not as internet savvy and they were angry. In fact at least one had confirmed by phone earlier that someone would be there. Terrible representation for your company given how nice everything else was.

michael M. 
Rating:
2.0

First experience the truck was out of oil so I had to wait for manager to arrive to secure another truck; second experience, truck was dirty inside and had just enough gas to get me to a storage facility before adding gas to tank.

Sandra P. 
Rating:
5.0

Exceptional customer service!!!

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Dont like that $20 if i don't cking in on line

ERROL B. 
Rating:
5.0

All went smoothly and efficiently.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Borden M. 
Rating:
5.0

Bubba and Shelia continue to provide expert and friendly service. These folks are an asset to your organization. Bruce Bartow

WILLIAM B. 
Rating:
5.0

Fantastic drop off location!, great staff, Clean place, inviting.

LARRY K. 
Rating:
3.0

Truck was old and little gas in it didn't ride that well but was satisfactory

John W. 
Rating:
5.0

When I called Uhaul to determine where to drop off my trailer they told me I would have to return it to Beaufort, SC (an hours drive away). I asked to talk to a supervisor. I was directed to Jennifer who pretty much told me "tough luck" and that I would have to drive to Beaufort (which she said was only 1/2 hour away - it is 58 minutes away with light traffic). When I asked to speak to her supervisor, Jennifer informed me that nothing would change, and that I would have to take the trailer to Beaufort. Within 10 minutes, her manager, Debra, called and authorized me to drop the trailer off at the Cardinal Ct. location because the owner of that facility graciously agreed to accept the trailer. The gentleman at Cardinal Ct said that he preferred not dealing with trailers but would make an exception for us. Both Debra and the Cardinal Ct owner made, what I thought would be a very bad experience, a very pleasant experience. I enjoyed talking to both of those people.

bob S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
1.0

I did not rent from you, and live on the other side of the country. I hope nothing got stolen, but it is not my problem if it did. Get confirmation of email address next time.

jacob H. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Sheila was extremely accommodating and helped us clear up issues with our reservation and drop off location issues when corporate u-haul staff were unable to assist. They should take a lesson from Sheila on how to treat a customer.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer did not leave a comment.

Craig A. 
Rating:
3.0

This is third consecutive week for rentals and had unexpected charges applied to my card called customer service and they stated would take 72 hrs for answer I had gone back in person to discuss issue and told beyond their ability !!! Told to call 1-800-uhaul

joseph S. 
Rating:
4.0

Customer did not leave a comment.

arthur B. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
2.0

Improve company ... Be honesty . And have truck who work better Don't overcharge customer . Have better honesty customer service on phone and at the office . Totally dishonest business . And better communication office and local office . Hesaid I have to put a complain to u guys . And u guys said the local office have o do the refund ... conclusion someone are lying and doing dishonest business

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Nothing, place was great

Michael G. 
Rating:
5.0

Excellent customer service and very easy process for both pick up and drop off. Richard

Rich C. 
Rating:
3.0

Customer service (Sheila) was excellent!!

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Roberta K. 
Rating:
4.0

The people at the pick up location were very helpful and friendly. They made the pick up very easy.

David S. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
1.0

This location did not obide by any COVID guidance U-HAUL claims to follow on its website. It was dirt, the can had safety issues and staff did not wear masks.

Heather J. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
4.0

The customer service was excellent but the truck itself needed maintenance. There were three service lights on and it drove very poorly. Since I was only using it locally for a total of 7 miles, I wasn't really concerned. But for a longer trip I would have returned it immediately. Otherwise, all went well.

JANE H. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Bubba and his dog are a pleasure to deal with.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Bubba did and great job taking care of me. Very friendly person made me feel like we knew each other for awhile.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

shawn M. 
Rating:
5.0

Everything was perfect

Douglas M. 
Rating:
3.0

Was kind of tight with the larger truck to get it out of the location. Maybe the owner can pull them to the road for the customer?

Myles R. 
Rating:
3.0

Customer did not leave a comment.

Fred H. 
Rating:
3.0

I was NEVER told about after hour fee. I could have returned in morning. Also cleaned and parked so it was easy for next person. No where was $20 fee revealed, no notice or paperwork provided

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Rhett B. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

It's a nice little location. No complaints.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Buddy P. 
Rating:
4.0

All went very smoothly and quickly. Online registration timed out to quickly and resubmit ting application was annoying.

Maureen S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Stopped at the office when my online reservation didn't go correctly and Sheila was terrific in getting truck for the day I needed. Can't say enough for her help and thanks.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

donnell M. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

Easy pick up and drop off

JENNIFER M. 
Rating:
5.0

Great experience. In and out easy as anything

Michael N. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

While the moving truck experience was perfect, the MovingHelp experience has been a nightmare at a time of high stress. Our first movers flaked 2 days before our move and we cannot get any assistance in getting a refund. I have spent over four hours on hold, been told "it's not our problem" by U-Haul corporate (even though their website returns an error message when I attempt to cancel the order), been ignored by MovingHelp.com, and cannot find a resolution. I am disappointed by U-Haul's lack of involvement in resolving this issue. They partnered with this company--they need to stand by them and help customers with resulting issues. The web is full of reviews with similar stories, which I sadly did not find until we ran into problems. My fault for trusting U-Haul's reputation.

Larry W. 
Rating:
4.0

Go over the charges ahead of time. $56 is a far cry from $20.

LORI E. 
No reviews have been submitted for this location.

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