Customer Reviews for Hilton Head Shipping & Storage
(U-Haul Neighborhood Dealer)

323 reviews

3 Cardinal Ct   Hilton Head Island, SC 29926

(843) 681-5503

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(843) 681-5503

3 Cardinal Ct
Hilton Head Island, SC 29926

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very knowledgeable and helpful person at the facility.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

Customer did not leave a comment.

SEAN O. 
Rating:
3.0

It was fine. The person working Saturday morning was very nice. It just took a while to get together considering I already had the reservation and had done everything on line.

WILLIE N. 
Rating:
5.0

Clone the lady who rented me the truck, she was terrific. She was friendly and helpful on the phone, cleaned out the truck van when I thought it looked clean already and was concerned I had a good rental when I returned it. She was terrific.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
3.0

I think you have an ethical obligation to make it clear, this location is not UHaul, it is some sort of 3rd party agent.

Francis S. 
Rating:
2.0

Lots of issues in the office. The person there couldn't get any of the six customers the help they needed. We all stood there for over an hour and just chatted while she called people to try to get the computer to work. She was very nice but it was extremely inconvenient for the day I had planned.

Kristen E. 
Rating:
5.0

The lady at the desk checking everyone in and out was multitasking like crazy. She was so sweet and efficient and tried to get everyone taken care of as quickly as she could. There was a line and yet she still managed. She was amazing and went above and beyond. I will definitely rent from this U-Haul again Thank you!!!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
5.0

Sheila was very helpful and informative throughout the entire rental process and she should be commended for being a valuable employee.

MONICHA W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great customer experience,

MARK M. 
Rating:
5.0

Customer did not leave a comment.

WARREN G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Manager was great.!! Help me after I have a bad experience this another U-Haul location

JEFFREYRONALD L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

Anzhelika Z. 
Rating:
5.0

Do something about check in. It took over an hour to get the combo to the lock to the rental truck. Checking in is NOT user friendly and was a first class pain in the butt. Bubba was great except I couldn't find his office to leave the lock soi put it on the fence, sorry Bubba.

Donna K. 
Rating:
5.0

Customer did not leave a comment.

JAMEEL R. 
Rating:
4.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Nothing. It was a great experience, a total breeze! Thank you.

ANTHONY H. 
Rating:
3.0

Interior of truck was dirty and gas level was not up to the level on the contract. I had reserved 4 dozen pads. They only had 2 doz. when I complained about all of this the owner just told me to note the problems in the equipment check link. No help. No apologies.

RICHARD W. 
Rating:
5.0

Very convenient HHI location without all the bells and whistles. If you want a truck, this is the place to go.

Frederick R. 
Rating:
5.0

Very pleasant experience

JOSEPH B. 
Rating:
5.0

All was great! Especially loved the sweet office dog Shadow.

Tinya W. 
Rating:
3.0

The only good thing about this experience was the gentleman who gave me the uhaul. This was the worse moving experience I have ever had. Being that I'm in the military and having to move my family across states, it is already stressful. Add the face that uhaul decided to move the pick up locate from 4 minutes from my house to over an hour without any notice made it even more stressful. Add the fact they confirmed my reservation 2 days prior I was very displeased with the results. I will never use uhaul again and will warn others about using them. I'm very easy going and normally don't leave comments. But I wanted to put my experience down. Hopefully I can speak with someone better than the customer service rep I had basically telling me this is how the company works.

JONATHON D. 
Rating:
5.0

I had a very good experience,and Shadow, the U-Haul mascot at this location was terrific, friendly and so well behaved. I do have a recommendation. I would like to see the taller and more sturdy dolly or lift that would be better for taller and heavier furniture. I would also charge a larger,refundable fee for the lift in case someone had the notion to not return it.The smaller dolly was not very helpful.

KAREN F. 
Rating:
4.0

Customer did not leave a comment.

FRANK P. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

The facility is managed by managed by a great individual. Making the reservation online was a great experience and made the pick up very efficient.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL E. 
Rating:
5.0

I've used you a few times now and I've never had any problems and you have always been very helpful.

Brian M. 
Rating:
5.0

Best truck rental place on the island

CHRISTOPHER K. 
Rating:
5.0

The cost was higher than other locations.

JOHN M. 
Rating:
5.0

Nothing, outstanding customer service and great personality to deal with. Most impressed.

CHARLES A. 
Rating:
5.0

Awesome dog at the office! Very friendly greeter.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Dominick C. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C. 
Rating:
4.0

Customer did not leave a comment.

Azur S. 
Rating:
5.0

The 2 gals were extremely helpful and good-natured! I can't say enough good things about the girls in Okatie South Carolina go store it!!!!! Thank You

Dorine B. 
Rating:
5.0

Customer did not leave a comment.

ROY E. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

the truck was so old, it had no power to move on the highway, you need to take it out of circulation. .

ALDO E. 
Rating:
5.0

Bubba was great and such a big help. I found the after hours check-in process a bit confusing but Bubba took care of everything for us. He made a challenging move both smooth and affordable.

JILL R. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
3.0

Customer did not leave a comment.

RACHEL C. 
Rating:
3.0

Have the truck ready to go at pick up time. Had to empty stacks of blankets and dollies before leaving with truck

STEPHEN S. 
Rating:
5.0

Great service, awesome staff. THANKS BUBBA!!!

LEWIS F. 
Rating:
4.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Super convenient - great value - great customer service to assist with rental & drop off. Will definitely go there first the next time.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

They sent me an added charge to my rental 18 days after my rental? I'm not happy about it and won't be back.

Scott H. 
Rating:
5.0

Excellent service! Love Shadow the four legged greeter!

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
1.0

The truck was dirty. I have pictures. Ot was not clean at all,, the floors,, the seats,, the cupholders were nasty.. this is not good especially during covid. I arrived at 3pm and was not able to leave until almost 30minutes later.

B Monique C. 
Rating:
5.0

Customer did not leave a comment.

COLE P. 
Rating:
5.0

Great service. I rented 2 20 foot trucks

DAVID N. 
Rating:
3.0

Customer did not leave a comment.

MARCOS P. 
Rating:
5.0

Trucks always need washer fluid.

DENNIS H. 
Rating:
5.0

Great customer service. Pick up was easy and all the Moving Materials were readily available. Stress-free and EZ rental experience. Location is great and all questions were happily answered.

DANIEL L. 
Rating:
5.0

Great place, friendly and very helpful

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

N/a

DIANE G. 
Rating:
3.0

Stop ripping people off with your over priced insurance. And if there's no damage to the rental then the insurance fee should be refunded period.

DELORES B. 
Rating:
5.0

Very easy experience

KENNETH L. 
Rating:
5.0

Truck was clean, in good running condition, spacious, and more than met my needs.

THOMAS W. 
Rating:
5.0

The app used to pick up the truck outside of hours would not pick up my location so it was useless.

DESIREE W. 
Rating:
5.0

Thanks

FRANK H. 
Rating:
5.0

No improvements needed. Perfect customer service with Bubba. Incredible experience. Very positive and accommodating. Will definitely rent again from him and tell everyone to do the same.

DONNA S. 
Rating:
4.0

The owner was very friendly and helpful. Quick & easy pickup. Truck easily accessible. Location convenient.

COURTNEY K. 
Rating:
5.0

It was a quick and easy experience. Prices are good as well.

KHADIJAH B. 
Rating:
5.0

Very nice owner. Very professional

DRURY H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
1.0

I rented this truck for 3 hours to pick up a dining room table. The rate was just under $20.00 per day. They charged me a $25 cleaning fee.....there was nothing to clean. .This is a blatant ripoff. Shame on U-Haul. Also, I sat in the parking lot for 20 minutes to try and use their application for returning the truck, it would not work. The threatened to charge me $20.00 to return the truck if I did not use their return application.

PAUL W. 
Rating:
5.0

Bubba and Shadow, the dog are great ambassadors for UHaul

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Worked with us to provide a last minute rental. Excellent service!

PAUL B. 
Rating:
3.0

Could be half the price

CLAUDE S. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

ALI K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

Didn't get any service to speak of. Told where the trailer was and had to get it myself. The trailer was very heavy to pick up by one person and no assistance was volunteered. Felt it was very impersonal. Sorry to comply this way, however, that is the way I felt.

George C. 
Rating:
5.0

Customer did not leave a comment.

Mitch E. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Great friendly service and convenient location.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

MACKENLEY J. 
Rating:
3.0

Truck was clean and service was friendly. Truck had full tank of gas. Truck did have a tire pressure sensor malfunctioning and a loose side view mirror that wouldn't hold its position. Besides that, good trip!

JACOBAARON WOOD W. 
Rating:
5.0

Bubba was very helpful, speedy, straight to the point and easy to work with!

SAMUEL E. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
No reviews have been submitted for this location.

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