Customer Reviews for Hinds & Hinds Storage Northside
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy in and out. Great service!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Went above and beyond to be sure we had the best price and customer experience!

Rating:

5.0

Everything was great!

Rating:

5.0

The service and truck rental could not have been any better. The rental agent was helpful, professional and friendly, the rental rate was fair and the truck was new and in excellent condition. We highly recommend this location and will certainly return.

Rating:

5.0

The man at the drop off spot was EXTREMLY friendly & helpful. The drop off process was super simple. We drop into the lot he unhooked everything for us and then scanned the trailer & we were done. No paperwork,no hassle. We will definitely do this again.

Rating:

5.0

Disappointed to move out of a great storage unit & facility, but the price hikes have made it unaffordable.

Rating:

5.0

Great staff & location!

Rating:

5.0

When calling the original location, if the phone there isn't answered in time, someone answers for the location but is not actually at the location. Very confusing. I called 3 times and each time the phone was answered by someone who wasn't at the location. They each transferred me to the location only to be picked up again by someone who wasn't there. Again, very confusing.

Rating:

5.0

Staff could t have been nicer. Great location.

Rating:

5.0

All good! Thank you for great experience

Rating:

5.0

I felt the knowledge and assistance of all three employees, was highly informative and very helpful, because all of them went above and beyond to explain the equipment. I definitely will refer anyone and everyone to this place. Best customer experience.

Rating:

5.0

Clean equipment and friendly staff.

Rating:

5.0

Joe Cimino was professional, helpful and kind and provided the BEST customer service. Thank you Joe!

Rating:

5.0

Everyone was very kind, patient, informative, and helpful. The location across from the McDonald's in Taos included.

Rating:

5.0

Joe was very helpful & friendly. A true neighborhood location. Easy in easy out with a reservation gas station with good prices across the street.

Rating:

5.0

Alice was always helpful and patient. I felt she tood the time to understand what I needed and helped me find the storage that was just right.

Rating:

5.0

Super nice people. Great place!!

Rating:

3.0

I picked up our truck with “9/16” of a tank and returned itv with the needle past half after putting one gallon more fuel than the recommended amount to return it to 9/16. We were charged an extra $14. Come on U Haul, do not nickel and dime your customers! Send the trucks out full and have us return them full! Wasting your customer's time trying to determine what “9/16” of a tank is is poor business practice.

Rating:

5.0

Great experience, no complaints.

Rating:

4.0

Vehicle not ready as promised because previous renter failed to return it on time. Result: I missed important meeting and lost $300. This was not the fault of the rental agency. The renter would not respond to them

Rating:

5.0

I needed a storage unit when my mom passed away. We lived in a faraway state. The staff were super helpful with all our questions and were always pleasant to deal with. While grieving the loss of a parent it really helped. Thank you, Nancy German

Rating:

4.0

Great places. Joe is a friendly personable person.

Rating:

5.0

Everything went very well with our rental. Thank you so much

Rating:

2.0

Poor weekend hours

Rating:

5.0

nothing. These folks are great and i have worked with them in the past.

Rating:

5.0

Thanks to the crew for helping out! Appreciate it

Rating:

4.0

The truck could have been a bit clraner

Rating:

5.0

everything was great at the location. Just very troubling when we had to go so far to pick up equipment but had nothing to do with these folks.

Rating:

5.0

Simple, well organized transaction. personnel unhooked up trailer,

Rating:

5.0

Great service! Great attitude! Easy!

Rating:

5.0

Thank you! We would have appreciated true 24 hour access. We didn't arrange that with the front office during the 30 days, but it would have been a nice option. thanks again

Rating:

5.0

Alice and Joe were absolutely outstanding in every respect...Highly recommend this location because the equipment and the staff is better than outstanding...

Rating:

5.0

great and friendly service

Rating:

5.0

Everything was perfect!

Rating:

5.0

Joe is one of the nicest guys in the business. Much appreciated!

Rating:

4.0

engine light was on throughout trip...may need maintenance

Rating:

5.0

Nothing. All very good. Appreciated Joe's assistance.

Rating:

5.0

great , helpful, and friendly service!

Rating:

5.0

My only concern was the leftover dirt from a previous user. It wasn't excessive, but I didn't want to be held accountable for someone else's dirt. When I mentioned it, the helper gladly cleaned it. It probably would help for it not to be there in the first place.

Rating:

4.0

North side is the best. Alice and Joe are super noice.

Rating:

5.0

EXCELLENT IN EVERY RESPECT. Alice and Joe couldn't have been nicer and they were 100 percent professional...

Rating:

3.0

I rented on a Sunday and paid for 24 moving blankets which were not in the truck. Because it was a Sunday and I had booked movers I had no way to get blankets. Some items actually got damaged in the move because I didn't have those blankets. Very disappointing.

Rating:

2.0

I rented a truck to go from NM to Minnesota. When renting the truck, I was told by the man at Hinds & Hinds that the drop off location was in Oakdale MN which was great! 12 minutes from my new home. When he printed out the contract, the drop off location was changed to Forest Lake MN, which was 30 minutes from my new home. Twice I emailed Hinds & Hinds to try and get this changed but no response. After driving 1100 miles and unloading a truck full of boxes, instead of a 12 minute trip to return the truck, there was a 30 minute trek to Forest Lake, a waste of time, gas, and energy we didn't have.

Rating:

5.0

This is the 3rd time to rent something from them. They have always been helpful and friendly, very appreciative when I brought back a Van from the car wash. Even though this move (thanks to my son) has been the worst and last move ever, UHaul has been great!]0

Rating:

5.0

Very helpful staff.

Rating:

4.0

While the rentals I have rented are never really clean I just expect that. BUT THE FACT THAT I BOOKED THIS 2 WEEKS AHEAD AND UHAUL Corporate called to tell me 3 days prior that they did not have a truck is outrageous ! Why can I never make a reservation with my cc on file and seldom ever count on the vehicle being there when I am scheduled to pick it up !! ? This has happened to me with Uhaul multiple times even when renting a 17ft moving truck with a transport out of state 1 way. Very big turn off about choosing uhaul . This location in Taos and Dawn deserve 5+ stars as they have tried to make up in customer service for Uhaul corporates stupidity.

Rating:

3.0

no mobile drop-off

Rating:

5.0

Great experience.

Rating:

5.0

Easy pick up and drop off. Very friendly and helpful

Rating:

4.0

Would have liked more through instruction on attaching the trailer to the car. I should have asked the staff to open the trailer door so we would have inspected the inside of the trailer. However, inspecting the interior of the trailer, with the customer, should be SOP for U-Haul. I would have liked the U-Haul location to have a greater variety of locks--including larger-heavier locks that could not easily be cut with bolt cutters. I would have liked the hitch itself to be lockable, so that the entire trailer could not easily be detached from the our car, and driven away.

Rating:

2.0

we were expected to back the trailer into a very packed location making backing impossible. I have been towing and backing boats for forty years. The person at the facility seemed too lazy to move trailer by hand and we were assisting. Every facility I've been where trailers are returned no backing is required. Clean up your act

Rating:

5.0

I have dealt with this location several times. They are always friendly and efficient.

Rating:

5.0

All went smoothly and super quick.

Rating:

5.0

Super helpful, very nice and professional.

Rating:

5.0

The lady that helped was super nice, highly recommend. thanks again

Rating:

5.0

Recommend highly & will use again in the future.

Rating:

5.0

Best storage facility in Taos and best one I’ve used in several states. They keep the driveway areas clean and free of standing mud and water. Units were tight and not very dusty. Staff was always helpful and courteous.

Rating:

5.0

Wonderful experience! Staff was more than helpful, they were great! Thank you very much!

Rating:

5.0

The staff at the facility were always so friendly and helpful! Especially the woman, I don't know her name. But she is a wonderful example of courtesy and friendliness!

Rating:

5.0

We really liked that spot, thank you.

Rating:

5.0

The facilities vary reader was not functional resulting in.poor customer service and disrespectful behavior.

Rating:

5.0

The staff was really great. Very helpful and accommodating. Have them go out and train other service people on what great service is. Start with some of the restaurants. Thanks!

Rating:

5.0

Facility was amazing. Never had the fear my unit would be broken into. I highly recommend Hinds and Hinds both for the secure storage facilities and for the wonderful staff.

Rating:

5.0

The only reason I ended my rental is that I moved away. This is the best NM storage facility north of Santa Fe!

Rating:

5.0

Thank you for a great experience! Everyone I dealt with, whether in the office or on the phone, was kind and courteous. I was disappointed to received a notice that my storage price was all of a sudden increased. I was a semi-long term renter who was always on time with my payments, and to have a rate increase during my contract, and during difficult times universally, I was put off by this action. Best Regards . LF

Rating:

5.0

It was getting too Expensive!. The rates always went up. Couldn't afford it any more.

Rating:

5.0

The personnel, particularly the manager, Alice, at the north side facility were very kind and understanding when any problem arose regarding payment (which was usually the bank's fault), regarding access and any little problem that we might experience. I never worried about security, as they have proper coverage with fence, personnel, and cameras. Quality operation. LH

Rating:

5.0

Change of ownership brought many unwelcome changes, ranging from numerous increases in rent to cessation of sending paper bills. Emailed bills are generic (to renters at all locations) and did not include address of where to send local payment, requiring renter to look up mailing address every time. When I requested a paper bill, I was told I would have to pay extra. Long-time employee, Alice, was always helpful, friendly and sensitive to this small community, but out-of-town ownership not so much.

Rating:

5.0

You’re awesome

Rating:

5.0

The staff was great! We highly recommend

Rating:

5.0

Had an issue with billing that was quickly resolved for, staff very friendly and take care of their customers. Would definitely recommend using this facilty.

Rating:

5.0

It was a great experience. The facility was clean and well maintained. And the staff was friendly and helpful. I would recommend this facility for anyone with storage needs.

Rating:

5.0

Everything was as expected. Nice and clean and 24 hr access with a personalized code. The staff is really nice and easy to work with and even with Covid restrictions everything needed was available. I highly recommend Hinds & Hinds!