Customer Reviews for Hinds & Hinds Storage Northside

I had to drop off the truck after hours. It was difficult and I was unable to do the online check in deal. I find that very annoying that i could be charged for not doing something online. When a person is moving sometimes dealing with a phone check in is impossible. However overall I appreciated Uhauls help here.

Stunningly easy process! Thanks for that

Excellent service. It is a model Uhaul provider

Very helpful and courteous staff! Very easy drop off. Great experience!

I reserved a 20 foot truck and was called two days before to inform me that I would be getting a 15 foot truck. This requires making an additional 6 hour round trip to move the stuff I needed to move. Totally unsatisfactory!

Thank you

Great staff, good prices. Very satisfied with my experience.

The equipment was maintained well and gave me no mechanical problems. The exterior was covered with dirt and dust and I was unable to see the color of traffic light through the upper part of the windshield that the washer fluid and wipers could not reach, the sun glairing on the dust on the side windows and mirrors obscured my view of the traffic. I had to stop and thoroughly wash the windows off before I could do my hauling.

None, but both people we dealt with when picking up and returning were kind and helpful.

The folks here were great and easy to work with. I had to make a change to my reservation because and they made everything work. Alice in particular was great!

None.

Very efficient and courteous.

just stay the same

appreciated the assistance when I accidentally locked the truck w/ wrong padlock, flexible in timing of picking up auto transport

I have dropped off here 3x now and there has never been any issues. Glad to have this business in my community.

Great customer service!

Great job by young man.

Sam and Alice are awesome. Thanks so much for your help during the month of August.

Very courteous and helpful

Nothing at this time

employee wore political (Trump 2020) mask. Not what I want to deal with

The check in process was extremely slow, especially the uploading of photographs. It was quite frustrating at times.

Very polite people and prompt

Face masks left in truck cab.

Didn't tell us why there was a $100 charge from the original price, and when reminded twice still did not apply the discount we were promised for having to drive 3hrs away from original location to pick up the truck. Also been a week and have not received refund as promised yet.

When I dropped off the unit, there was no one there. When I picked up another unit 2 weeks later, the reservation was all wrong and the gentleman was not polite but rude. He took a very long time to "re-enter" my reservation I had already had two weeks prior. His name was Sam, according to him. I don't believe he gave me his real name.

Very nice people

Samuel Padilla Is A Great Worker Willing To Go The Extra Mile And Make Sure Everything Is To Satisfaction. Kind,and Friendly. The Vehicle Was Well Cleaned And Maintained.. 5 Stars Guys Will Be Doing Business Again,And Telling People About U-Haul.. Thanks Guys

Hello, The process went smoothly, and the woman helping me was very efficient. I ended up taking another larger unit. Susanne O'Sickey

i did not end up booking with this place.

Clean. Easy to access. Good customer service.

The team is courteous and helpful. The units and complex are clean.

Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.

Keep up the good work

Fast and kind. Great place to do business

All good and very nice

wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.

Great storage space. It was useful for me at this time.

Great experience.

The office help was really friendly and helpful