Customer Reviews for Hinds & Hinds Storage Northside
(U-Haul Neighborhood Dealer)

201 reviews

920 Paseo del Pueblo Norte   Taos, NM 87571

(575) 613-4091

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 613-4091

920 Paseo del Pueblo Norte
Taos, NM 87571

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn't have any interaction, however the location was easy to find and he parking lot was roomy.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
Rating:
5.0

Customer did not leave a comment.

Bailey W. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

There was no warning that the 12 foot open trailer needed to have a 2 inch trailer hitch ball. If I had known that I would have purchased one before I came. I came with the standard 2 5/16 ball. So I had to run to AutoZone to purchase one, which put me late to my appointment. This is not the fault of the local dealer.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Edie M. 
Rating:
5.0

Customer did not leave a comment.

VALJEAN EUGENE L. 
Rating:
5.0

Great as always, keep up the good work😊

Falko S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Sharon O. 
Rating:
5.0

Wonderful experience! Staff was more than helpful, they were great! Thank you very much!

Charles C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN A. 
Rating:
4.0

Customer did not leave a comment.

JACK K J. 
Rating:
5.0

See above notes.

Deette S. 
Rating:
5.0

Customer did not leave a comment.

MARY S M. 
Rating:
4.0

Make sure the side mirrors will adjust. I was unable to turn the mirrors in or out so drove 7 hours without being able to see without learning forward. Not fun.

Laurie O. 
Rating:
3.0

Clean the vehicle.

Arthur L. 
Rating:
5.0

The woman that checked me in was excellent, helpful and personable. 10/10.

Olivia K. 
Rating:
4.0

Customer did not leave a comment.

addelina L. 
Rating:
5.0

I rent a trailer every week always the best service.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

used Hind and Hind before Great people

DAVID M. 
Rating:
5.0

Great service and very friendly staff

Robert J. 
Rating:
4.0

Truck interior was clean. Windshield looked like it had never been washed..no windshield washer solution, or it just wouldn't work. Windshield wiper blades badly needed to be replaced. The personnel were friendly and quite efficient. Same with the personnel when I returned the truck in Tucson.

William W. 
Rating:
3.0

We returned the truck on Sunday, no one attending. They contested my claims about the gas, but they did connect me to the UHaul service center, who resolved my issues.

Winfred H. 
Rating:
5.0

I was initially charged for 9 gallons of gas on my vehicle return, after only recording 13 miles driven AND putting in 1.7 gallons of gas. It took several phone calls (that did not go to the actual location) to get this straightened out. But it did get straightened out in the end and I am grateful for that. Otherwise this was a very good rental experience.

Jules E. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

GREAT SERVICE, OVER AND BEYOND TO MAKE SURE I WAS PROVIDED THE TRUCK I SO NEEDED TO MAKE THIS MOVE !! KUDOS FOR GREAT STAFF: ALICE AND SAM. THANK YOU

KATHLEEN M. 
Rating:
4.0

Customer did not leave a comment.

shera C. 
Rating:
2.0

A guy came out to help us unhook the trailer after I backed it in. It was sprinkling at the time. He said nothing else was needed, so we got back in the truck and left to drive home. The next day, halfway home, when getting gas, I noticed that the 2”ball was gone from my hitch. I have called three times and have only gotten an answering service. Each time I have left my name and number and a message and still have not received a return call. Why would a uHaul place need a ball, or remove it in the first place? They've make no effort to contact me.

KIM S. 
Rating:
4.0

Customer did not leave a comment.

Alejandra V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Alice was outstanding and empathetic to our needs for our move!!! Wow!!! All our questions were answered and she even brought up things we never had In mined!!! Outstanding service!!!

Richard N. 
Rating:
5.0

The associates at the Taos North location were friendly, helpful, and polite. I could not ask for a better experience.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
3.0

We were not informed at the time of reservation of our drop-off point and not informed that UHaul would have storage lockers at some of these drop-off points. if we had known, it would have saved us considerable time and aggravation locating and dealing with other storage point providers.

jerry N. 
Rating:
1.0

Tell you customers to drive to the drop-off location as soon as they hit town. Negotiating in neighborhoods is risky when you have a car in tow. If they are making a run with overnight stays tell them to only book accommodations with semitruck parking and get the placement designated before pulling onto the property. All the advise and instructions you offer never mention how in the blind the trailer is when being towed and even worse when being backed!

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Juliann B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

The staff at the facility were always so friendly and helpful! Especially the woman, I don't know her name. But she is a wonderful example of courtesy and friendliness!

Kathy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Z. 
Rating:
4.0

I would have given this location an excellent however there is one major issue. When doing after hours drop off your site wants us to use our cell phone to complete the drop off. The problem is that this location has very weak internet service which made it very hard to do.

Daniel J. 
Rating:
5.0

They were great and helped every step of the way.All questions and problems were answered.They even let me load the truck then return for the tow dolly.They made it ez for me to get done.Great job and service.

Alicia N. 
Rating:
5.0

Customer did not leave a comment.

Tallie S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

We really liked that spot, thank you.

Linda Z.  |  Overall Experience 
Rating:
5.0

From the time I called the main number and reached a call center to meeting Alice in person at the Taos location - it was a great experience. Everyone was professional and friendly. Moving is stressful - everyone at UHaul made it less so.

Haven L. 
Rating:
1.0

Paid on a car hauler for two days rental, brought back in 1, and got rooked for a day. Left fender was damaged prior to picking trailer up from lot. I talked to the guy and he said it was ok. It wasn't ok.

Edward G. 
Rating:
5.0

Very nice people! I was taken care of quickly and easily! I would use them again!!

PEGGY J. 
Rating:
4.0

The pickup truck indicated it needed an oil change and the tire monitor was not working. However, we had NO issues with the truck. The rental process was efficient.

Curtis A. 
Rating:
5.0

I was sent to another location in Taos, this one was preferable

Christopher R. 
Rating:
3.0

We didn't have the insurance on our reservation when we reserved it. When asked we said we didn't want the insurance. We were billed for the insurance. It's a bit frustrating. Good location and equipment

JUSTIN N. 
Rating:
2.0

No one was present and the online return service could not locate me or my husband after multiple attempts. Someone we talked to on the phone made a note in the file but we were not able to mark the return on our end. We took photos of the trailer in the parking lot, a map screen shot and a screen shot of the error message.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

Whitney T. 
Rating:
5.0

Customer did not leave a comment.

Cierra T. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

Customer did not leave a comment.

JAYNI S. 
Rating:
5.0

Customer did not leave a comment.

Timothy Y. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE V. 
Rating:
5.0

Great service!

BERLIN P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Helpful, courteous, and friendly to interact with! 10 out of 10 with out a doubt.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

JIM A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
4.0

Availability of larger truck8than a 15 foot truck. I lucked out in getting a 26 foot truck.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

Jayni S. 
Rating:
5.0

Customer did not leave a comment.

Connie T. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Great on site customer service!!

Falko S. 
Rating:
5.0

Customer did not leave a comment.

Marlene G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

The tech side of online pick-up was difficult and time consuming.

James T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Everything was great and efficient. Thank you

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
1.0

Listen to the customer when they say were the drop off location is so they do not have to answer several associates who got it wrong

Robert A. 
Rating:
5.0

Customer did not leave a comment.

EARNEST WILBURN S. 
Rating:
5.0

After hours drop off was really easy. Loved the way the app walked you through all necessary steps.

DAVID D. 
Rating:
5.0

very nice and helpful

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Fast and friendly.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G. 
Rating:
1.0

This was a horrible experience. The morning before our move we received a call telling us the nearest truck of our size was a 3 hour roundtrip drive away . Obviously during a move three hours is a lot of time . I was not happy but had no options so I agreed to this and scheduled a pick up for that night . An hour later I got a call saying that despite the fact they had guaranteed me this truck they had rented this truck out for the day and I couldn't pick up until morning. So I had to reschedule my moving crew. At the pick up they charged us about 300 more then what they quoted , they also did not apply the credits they had said they would to compensate me. They eventually did refund this money but it required even more of my time calling the Main number . This was a customer service failure on multiple levels and multiple times over the same incident . I would strongly recommend against using this company . Your reservation means nothing and you may find yourself without a truck on the day of your move . Horrible experience

James H. 
Rating:
5.0

Customer did not leave a comment.

Haley N. 
Rating:
5.0

Customer did not leave a comment.

earnest S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Good accessible location.

MARVIN J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Craig M. 
No reviews have been submitted for this location.

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