Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)

661 reviews

5812 E US Hwy 40   Plainfield, IN 46168

(317) 204-7863

Location Hours

  • Mon-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat-Sun: 7 am - 11 am

Services at this Location:

Contact Us

(317) 204-7863

5812 E US Hwy 40
Plainfield, IN 46168

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat-Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

david I. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Great to work with!

Angela S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

So friendly and available. Such a great help!

Abby H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Nothing is needed to improve. Staff went above and beyond to help make the process easy and void of stress for my move.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Customer did not leave a comment.

Melinda W. 
Rating:
5.0

Customer did not leave a comment.

SHERYL D. 
Rating:
3.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

great service, great Guy. Mr. Hines if friendly and helpful.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Zinc T. 
Rating:
5.0

The load capacity on the website says 4000lbs and the van has a sticker inside that says 3200lbs. Please specify the correct weight capacity

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Inprove the drop off process

Thomas S. 
Rating:
5.0

Awesome customer service 👏 will be using again. Thank you!

Juli H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Just maintain the current standard..

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything seemed fine to me, the service was great, it was fast and easy, and the guy who helped me was polite and helpful the whole time.

James P. 
Rating:
5.0

no problems

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Kyle is The Master of Customer Service & Equipment Accommodation. He's my "GO TO" for ALL my rental needs.

MARVIN C. 
Rating:
5.0

Great service.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Trey H. 
Rating:
5.0

Dropped and left.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Nothing, Kyle is awesome and so is the service. Easy in and out and got exactly what I needed !!

ANGELA R. 
Rating:
5.0

Thank you

Kristi M. 
Rating:
4.0

Just what we needed.

Daniel Allen Hol K. 
Rating:
5.0

Wonderful experience! The owner was very helpful and understanding. We had to keep the truck a few days longer which was no problem. The owner worked with us to extend our rental and helped us with the return process since I could not be there in person due to illness. This is the second time we have rented a van on short notice through Hines and we would definitely rent through them again in the future.

Ryan N. 
Rating:
3.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Kyle Hines is the best person to deal with and completely professional. Equipment was ready to go and the checkout was smooth. Will be using them for all of my future needs.

Terry M. 
Rating:
1.0

I was charged for two days and only used the uhaul for 2 hours and 45 minutes. .

Tim W. 
Rating:
1.0

The manager of this location was not there when I picked up my truck but the other family who just dropped of their equipment told me that he was instructing them to leave their trailers in front of the rented trucks. We had to lift the trailers out of the way in order to access my rental and help the next family that arrived move another trailer so they could access their truck. The app wasn't working to check in so I tried the customer service chat and they just stopped responding. It then took a significant amount of time on the phone trying to troubleshoot the problem. When I started the truck, I found that the tire pressure sensor was broken and the AUX didnt't work so I did approximately 17 hours of driving in silence. This location was also nearly 2 hours away from m original location which didn't have my equipment so while I was supposed to pick up in the morning it was later afternoon by this time.

Kiana A. 
Rating:
3.0

Kyle was a true professional, which unfortunately in today's world, a person just can't find that any longer. Thanks for your service and the Uhaul van ran excellent.

Ted P. 
Rating:
1.0

I had a terrible experience. My reservation was first canceled/changed last minute, then after reserving a new truck, upon arrival my truck was double-booked and given to a different customer. I was then forced to drive a bigger Uhaul truck, AND my initial payment agreement was not honored and I have currently been charged almost DOUBLE the agreed upon price.

BRYCE S. 
Rating:
5.0

I love to pick up at this location. The attendant is very friendly. Always ready to help.

Olushile A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Monday O. 
Rating:
5.0

Customer did not leave a comment.

Bari N. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Definitely issues when checking in to getting the truck with the specs

caleb B. 
Rating:
5.0

Easy to book and get a moving vehicle as 123!

Salvatore M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Excellent

Denis M. 
Rating:
5.0

Customer did not leave a comment.

MANETTE F. 
Rating:
3.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Outstanding service above and beyond our expectations. This location will be our new go too,

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Ramanjit S. 
Rating:
5.0

Perfect

chertizar G. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

You can't improve at this location. Everything was PERFECT!!

Craig S. 
Rating:
3.0

Make sure upholstery is clean, smell is fresh. This was not the case with our vehicle. Also, some uhaul drop offs parked right outside exit gate which makes a tighter space for leaving storage area

Diane H. 
Rating:
5.0

Nice help full customer service and friendly.

Mayank D. 
Rating:
5.0

Was a little confused as how the system worked…..maybe have a first time rental checklist and walkthrough. I finally got it…..I guess 😵‍💫

Jody H. 
Rating:
3.0

Customer did not leave a comment.

joseph D. 
Rating:
5.0

Good customer service

chertizar G. 
Rating:
5.0

Customer did not leave a comment.

Marcia T. 
Rating:
5.0

Perfect

chertizar G. 
Rating:
5.0

The gentleman that checked us out was just wonderful, very nice and courteous

Michael G. 
Rating:
5.0

Kyle always picked up the phone. We dealt with him when we needed a couple of storage units and when we rented a Uhaul truck and vehicle trailer to move to Florida. He was there for us when I called him at 11pm at night for advice on how to deal with roadside assistance on a flat tire. Good guy to deal with. I highly recommend Hines Storage and Uhaul. Larry

Larry A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The owner was very nice and made sure we were taken care of.

Abby B. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Had issues with the app not working when I returned the truck after hours. I call the number on the fence and the nice gentleman on the other end said he would take care of everything, I just needed to park and leave the keys. Very helpful. Thank you!

Amanda C. 
Rating:
4.0

We were slightly confused by the open hours of the location. We didn't realize we had to use the app to pick up the truck and intended to go into the store. Don't know if there is a way to as this to the website, but that would have saved a lot of confusion!!

Marie D. 
Rating:
5.0

Very friendly and professional.

Rubem C. 
Rating:
5.0

Customer did not leave a comment.

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Virk K. 
Rating:
5.0

Nothing, it was a great experience.

Tom M. 
Rating:
5.0

Just keep being kind and friendly! Great service!

Jonathon J. 
Rating:
5.0

Probably one of the best rental experiences I've had. I wi go back there again.

Anita D. 
Rating:
5.0

Customer did not leave a comment.

chad R. 
Rating:
1.0

Worst U-Haul experience ever. I reserved my truck online a few hours in advanced and then when I got they they had decided to close early and nobody was there. We called and they gave us a different truck which was fine, but they should have never let us reserve something that wasn't going to be available or change the posted hours if they are going to close early. Then at the end there were extra fees that were never stated when I signed up. I am just annoyed at this point and won't be coming back to this location ever.

Allison L. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Mara S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very courteous and professional. Equipment was good.

RANDAL LAWRENCE W. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top