Customer Reviews for Hines Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hines Self Storage LLC

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Timothy W. on

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Customer did not leave a comment.

ken g. on

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Was perfect, the van I rented was clean, drive perfect. Could not ask for a better experience.

Bryan M. on

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Cody G. on

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Teyna C. on

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Kyle is awesome.

Mike and Ruth B. on

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Better than excellent on all counts - will use again...often.

chris c. on

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Steve A. on

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MICHAEL E. on

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Sandra V. on

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Very helpful and accommodating during an extremely stressful move. Thank you so much!

Monica B. on

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I have used Hines for my Uhaul a couple of other times over the years and always had a great experience, until this time. The truck was so beat up . It was hard to drive as it needed an alignment and pivot joint so badly. I had to drive with the wheel cocked to the side to go straight. I got the 26’ bed because I had so much stuff, and the ramp was broken. Completely jammed to where I had to pry it open with a metal piece every time I opened it. Took me forever and had to fight with it and find help because I wasn’t strong enough to do it. Most of the time we did not use the ramp do to this, which was not easy for large pieces. I was very disappointed this round. The truck made me even more nervous to drive since it had so many issues. Friendly service at this location but I almost brought the truck right back .

Elizabeth S. on

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Never received a copy of our charges.

Jennifer F. on

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Cheryl J. on

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No improvement needed - perfect service!

Roger W. on

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Nothing Everything was great.

chris c. on

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david v. on

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Customer service was great!

Lynn M. on

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Your website needs some serious attention. I was kicked out several times during the check out and check in processes and was sent back to the beginning each time. I eventually gave up and had to wait till the location was open for the check out and had to call customer service for the check in process. Then I was overcharged. The location was fine, but the website caused the whole experience to be negative

Rose C. on

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Amber K. on

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Laynie M. on

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Absolutely the best customer service ever. Top notch communication and assistance from the contact at the site.. believe his name was Kyle. Above and beyond to help us pick the right vehicle and made sure where we were dropping it off at was the best location for us. I have used them before and will always continue to do so.

Chris B. on

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Great experience!

Gavin H. on

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Was awful, I was charged over $4,000 and dealt with a shit show of customer service and waiting for hours. I first had my reservation changed to a location an hour away, had to pay for extra gas, then charged $4,000 due to a mistake from the uhaul renters. It put a full freeze on my bank and caused a lot of issues for me throughout the week. I will likely never be using uhaul again for any moving needs. What should have been an easy move turned into several hours of extra work and stress dealing with utter nonsense.

Andrew C. on

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Tight for parking a car hauler trailer. The nice neibor let me pull thru his locked gate to turn around. Owner was very accommodating to drop off.

stu m. on

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Jeremy B. on

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alesha g. on

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Excellent customer service, very attentive to details, friendly and fast service

JERIMIAH S. on

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michael m. on

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beth W. on

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There was not enough parking to return trucks. The was not anyone there for drop off. They did not have the truck we needed

Gloria P. on

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Gary H. on

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Scott L. on

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