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DOUGLAS M
Customer Reviews for HIS Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jon was personable, easy to work with, and professional.
FRANKLIN KWe called to see if we could bring the trailer to this location since it was closer than the location we selected while we were picking up. They said yes and directed me to the place to drop off. When we pulled in a rep was outside directing me where to park the trailer. He was very friendly. We unhooked and drove away. Great drop off experience.
STEVEN HNot pleased at all I did not get to drop off at my performed location this is the second time that this has been switched on me I had to go 8 miles out of my way to drop of the truck and a total of sixteen miles NoT HAPPy at at alll!!!!!, as you guys changed my drop off site again what Is the point of even putting it on as a part of the reservation if you decide to always change drop off site and make me go out of my way at my cost and time. There is a reason people choose there drop off location I am very disapointed on this front ………. I feel this is bad business practice I am hoping you will make this right for me on my next use of your services
David MGet your servers fixed to handle the increased work. I waited for 45 min while the attendant tried to get my rental to go through. U-Haul servers kept crashing. The location was great, employees great, U-Hail computer issues not so much.
BRIAN WThe people at HIS Auto Care were courteous and helpful.
JAMES MNone
ALEXANDER TI have rented from this location several times and have never been disappointed with their customer service and employee quality. They are always prepared to do whatever is necessary to get me on the road quickly and efficiently.
RODNEY LWe dropped off our truck on a holiday, so the store was closed. The drop box was clearly marked, so we parked the truck as best we could and left the keys. The next day when we stopped by to make sure everything was ok, the employee was so kind and had done all of the checkout for us. Great service!
BRYCE NI was unpleasantly surprised by the cleaning fee when I returned the truck and completed the process. I left the truck as I found it so it didn't need to be cleaned. Maybe charge customers if they don't leave the truck as they found it?
matt lThe customer service at HIS Auto Care was great. The personnel were knowledgeable and helpful and made the rental process very easy. If needed we will definitely use this location again.
LAURA FThese folks were great! They quickly and efficiently hooked me up and unhooked me when I was done. Equipment was in great shape.
KEVIN VFriendly and helpfull
MICHAEL SI specifically reserved my rental for pickup before the location opened because of their advertised 24/7 access. My reservation time was changed to when they opened without my approval the night before. I called to confirm that I would still be able to pick the truck up at my original time (before they opened using the 24/7 access) & was told that would still be the case. I arrived to pick up my truck only to realize that since my reservation time was changed I was never given an access code to the lockbox so I couldn't pick up the truck like I was promised until hours later. I was very upset because moving is stressful to begin with & then add having to completely rearrange my plans for the most vital element after I took extra steps on my end to make sure that wouldn't happen.
CATHERINE CSo helpful and made drop off so smooth
Sydney GNothing. It was awesome
MARK SThe customer service was A+. The lady helping us was so nice. I would suggest this location to anyone. It’s great!
Megan NEverything was excellent! Easy checkout, friendly staff and it took very little time to get checked out.
COREY SThe associates at this location made everything SUPER easy on my snowy moving day, from pulling the truck out to an accessible location to pre-heating cab, and doing another sweep to scraping the windshield!
DARBY DThis was a joy. The rental application process went very well. And the return was quick and easy. The truck preformed just at expected. This was a great rental.
WILLIAM SAfter hours return; lot was small but otherwise convenient
ADDISON SGreat Communication & everything was ready to go on time!!
Michelle HWe appreciated the cleanliness of the truck. Very nice folks! Thanks for the good move!
ALAN DGreat customer service!! Every time we had to extend they were above and beyond.
TIMOTHY DIt was 10 degrees and blowing outside. I had great help with the pick up and return process. I’ve always had great service renting from here.
MARCUS ZLocation is fine but facilities were a little small and I am glad I did not have a larger trailer or truck to return in that the lot size was small. Still a good experience however.
KEVIN CThe staff at the gas station were awesome to work with! No issues whatsoever. Would definitely recommend the location at 70th and Van Dorn in Lincoln, Ne. (Phillips 66). Thanks again!
SEAN CI had my own adapter plug for the trailer.Lights which ironically would not work on the trailer and my only option was to pay twenty dollars for one of theirs its kind of a rip off
GENE CI will use this place again. Very helpful.
MARTIN RGreat customer service.
JAMES COnline check in was extremely difficult. Had t end up going in and checking in with a person. Need to work on your online experience
DAVID BI called. They reserved. I showed up. They took payment. They hooked up. I hauled. I returned. Simple as it should be.
BRAD DBefore we dropped the 10 foot truck off we stopped to get gas to put it back to half tank where is was when we picked it up an the store on 7000 van dor horn think it is tried to say we did not put any gas in on the paper they sent me in a email so I called an spoke with Jake an told him to go an look where the gas was at he then came back an said it's at half we will fix it in the morning because there is no manager here I think kids there age should not be left alone if the don't know how to read I'm sorry but this location is the worst I'm from vegas only been in Lincoln nabraska for 7 months. Thank u for your time.
JOEY DKnowledgeable, friendly and patient staff. Highly recommend.
NOLAN RThe truck was dirty when I picked it up. The first thing I did was wash the windows so that I could actually see through the bugs and dirt. The exterior was also dirty - but that was less of an issue. The people working at the facility were very good - professional and courteous.
MARK MTrailer I reserved was not available but was upgraded for no charge, People were kind and helpful.
DWAYNE BThe people at H.I.S. are great at getting you going with the U-Haul you need to get your job done. Will definitely come back for my hauling needs! I HIGHLY recommend this location!
DANIEL SLocation too small for the purpose of picking up or returning rental units. Directional signage would be helpful.
Lee PToo tight of parking. No room to navigate.
Benjamin HThis location is always top notch
BRIAN PI had excellent customer service throughout the experience. Will definitely use them in the future!
MARY TWell, I have a question back to you. How can one improve when everything was just 100% perfect. Well done HIS Auto Care. You have a lifetime customer. Lonnie Theer
LONNIE TThe customer service was great but the prices were not. Discounts should be offered by UHAUL.
STEPHANIE MThe app has crashed during vehicle return during my last 2 rentals. I was not able to continue the process after opening the app.
JARED NLocation too small and busy and hard to park. Staff was very nice and helpful though.
Jennifer Gthe hole process went very well. thank you!
Richard WThis rental was fast and seamless! I used it to move a small piano and saved a bundle! I did have my two UNL alumni wrestlers moving it, so I was blessed!
LESLEY SThey have a friendly staff and are always helpful.
ROGER HUnfortunately the app was not working so I was nit able to do on line pick up, but the guys in the store helped me get everything
Lori Gin the middle of a crazy move everything fell apart. I needed a way to get the final and completely unexpected load to my new place. I googled, all I got were a bunch.of forms to fill out... no one was there to would give me a price or any availability... my cab driver had driven by you guys and we were able to take care of the move. the lady that did our paperwork was fast, easy to understand and an actual real as well as very nice person. THANK YOU!
KATHERINE II was very impressed by the customer service by them asking how everything went and if there was anything they could do to make my rental of the vehicle better I said they did a fantastic job and will keep them in mind if I need to use them again.
ROBERT KEverything was great - the folks at 70th and Van Dorn were great, the trailer was great - altogether I'm very happy with my first U Haul experience
DARIN R