Customer did not leave a comment.
Ryan S
Customer Reviews for HIS Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped the truck off early. They met us as we were filling up the truck with gas next to their lot and started the process of drop-off since they had customers waiting on the truck. Very efficient and friendly service. My husband was thrilled with the service.
Teresa Mpretty crowded
chris hThe place is a little tight to get into, the 8x 12 trailer had a tire that kept going flat filled it twice between the round trip from Lincoln to Omaha. The staff were friendly enough. In the end it worked out so we are good.
Michael RA/C was off/on which made for a bit of a warm ride on 90 degree day with 75% humidity. Window roll down knobs would pop off when trying to go up or down. Vehicle itself was fine, just some of the first world problems and at $160 (mileage) would have been nice to have it working properly.
Matthew HThese guys were awesome, so helpful and accommodating. Would definitely rent again.
Casey BVery courteous staff. The rental of the trailer was very easy. Great service!
LINDA WAbsolutely nothing! The check-in was super easy and staff were friendly and helpful!
Alexah FFYI. Unfortunately, the staff that checked in the trailer didn't complete the paperwork at the time we dropped it off, which was 24 hours after we picked it up. I asked if we needed to sign anything and was told not needed. We received an email bill for an extra day a few days later. I stopped at the location the day following the email and the manager apologized and reimbursed the bill. Next time I'll make sure they give us a receipt at time of drop off. Everyone was friendly and professional.
thomas oThe staff here are so awesome to work with and so helpful. 10/10 It is harder to find good customer service these days, but this location goes above and beyond. Your work and effort is noticed and appreciated!
MAX OThis place is good. They knew what they were doing, so check-in and out was quick and easy. Their rental area is well laid out and easy to access. They also have a good selection of rentals available.
Robert EVery hepful there as well. Uhaul rocks!!!
JAMES HLocation was handy, and the people at HIS are exceptionally kind and helpful.
David LThe staff at 70th and Van Dorn goes above and beyond! Excellent customer service
Becky RAlways great service and trucks in good condition. I appreciate the time the staff takes with customers.
AMBER WRub my belly
DAVID FNothing. I'll be back in a couple weeks. Ty
ROBERT WKeep my info on my account so dont have to go thru license,etc.
DORIS LFast and professional.
MARK WThe truck itself needed serious maintenance. There were lots of issues, including no lights inside the storage area. They were there, but they didn’t work anyway. The emergency brake stuck, and I broke off my entire pointer finger nail when it finally snapped loose. The ramp is warped and took four people to pull it out and wedge it. The vehicle needs maintenance and runs extremely rough, but I do know the weather is for so this could be a lot of the issues with the vehicle. When I picked it up, there was a group of young people there it looked like they were definitely up to something they shouldn’t be doing and made some comments about my vehicle. Super uncomfortable moment. And I was extremely disappointed when I tried to contact customer service as the one person I got told me they didn’t know to every single question I had or they couldn’t help me. It took me almost 2 1/half hours to get the rental because the online check-in not the location itself. Most of this rating has to do with the online service and the online assistance not necessarily the location. The location itself was probably fine but I would never recommend anyone use U-Haul after this experience and the one prior I’ve used U-Haul many times, but this will be the last now that there are other options in the industry I have no interest in ever using U-Haul again
Leighton FEasy-to-use, convenient and excellent customer service.
JUAN PFirst, this was not our original location chosen. I had reserved at a location that was open on Sundays at 9 am, because we were on a time crunch. Day before (on Saturday) I get a message that we now have to pick up at a different location that does not open until 10:30 am. Luckily, I was able to change the pick-up to Saturday, because 10:30 am was way too late to get started. When inspecting the trailer, it was discovered the running lights did not work. Not ideal since part of the drive was going to be at night. We were told we had to take it or have nothing. The taillights worked off and on, but the right blinker never worked on our 8 hour drive.
RYAN KAbove and beyond helpful have and will continue to do business with this location
Corey WThis one is tough! I had to drop off my car trailer early so I could utilize my car and not tow/drive the 26' truck and trailer through the city. When I arrived, with truck and car trailer it was very cold, snowing, and getting dark, about 4pm. I called ahead to ensure I had an area to unload and park the car trailer, very friendly and said they would ensure there was plenty of room. When I showed up, the 2 boys said drop it off wherever. (picture...snowing, a corner gas station/mini-mart, very busy, no room to move and no help whatsoever!!! And I had to park it between 2 cars that they sell (I think this was a used car lot too), very stressful. The good part is, after unloading the 26' u-haul truck at the same location, 2 days later, 2 different boys, were very helpful?! Oh, and by the way, the truck and trailer traveled 1,500 miles in winter through mountain grades towing a 4,500 lb car, was such a great experience, thanks, Burton.
BURTON PMuy buen servicio
YORGELYS GDropped off the van Saturday night after the store closed
ROBERT TThe place is busy and has a lot going on, but the service was good and everything went smoothly.
KEVIN SNot helpful with questions, just said "we don't work for uhaul". Convenience store, so filled with crap and not enough staff to help uhaul and store customers.
DANIELLE WWould be nice if additional taxes and fees were included in the advertised rate.
JAZZLYN GEverything was quick and easy. Definitely a great place to rent a UHaul. Super nice and helpful people as well.
JEREMY WEveryone was amazingly helpful.
DUANE RBest location in Lincoln! Eat More Chicken!
CHARLES CLeft credit card and no one called
HEINZ WCharity & John did a great job educating me on towing … this was the 1st time I’d done this & we were moving my daughter 1500 miles from Lincoln, Nebraska to Los Angeles, California. Everything went perfect, the trailer was clean, towed perfectly & we arrived and returned the trailer in LA day before planned.
DENNIS NThe gentleman came out and unhooked my trailer and was very nice to me and said that they would email me a copy of the receipt
JOSEPH BThey had the truck size we was looking for. Originally we was going to get the truck at the same place as our drop off location but they couldn't guarantee the truck even with 2 weeks prior reservation. So HIS Auto Care stepped up and produced.
ROBERT MMaybe new shocks on the 20 footer would be nice
DORIS LOnline check-in was at best annoying and, at worst, intrusive and over-complicated. The truck ran poorly and did not have functioning air conditioning. Drop-off was simple, but additional fees were added post-rental driving the price up 33%. Disappointed doesn't seem accurate in this situation.
Evan FGreat customer service!
MARY TNo instructions were provided about returning the vehicle and I was charged a fee for it.
TROY OEverything was perfect!!!
GREGG SThe location was in a gas station/auto mechanic place with a farmer's market in the parking lot. It is located on a very busy street, so getting in to get the UHaul was a challenge and when returning it, my husband kept trying to turn left into the gas station but the flow of traffic would not stop for him. Finally after close to 10 minutes he physically got out of his truck and went into oncoming traffic to get them to stop. At that point, the worker noticed and came out to help direct traffic so my husband could get back into his truck to turn into the lot. It was a nightmare to say the very least.
Michael LOnly real problem is size of location. Hard to get in and out. Service is outstanding.
BERNIE GNothing
JOSEPH RAC quit after driving in town 2 hours. The parking lot at 70th and Van Dorn is ridiculous, as they lease out a large portion to a Farmers Market, the rest is auto repair, gas station, and lastly filled with uhauls waiting to be rented. I parked in a stall, only to be called and asked to return to 70th and Van Dorn and move my car from the East Side (no restriction signs) as they wanted to park another uhaul in that space. I had 6 hours available to move, so I turned around, removed my car and parked across the street, as there was no room on site. Returned the uhaul told them about the AC not working in 90 degree weather, hot from moving, and no credit on the rental or for returning just to move my car.
JEANNETTE HThe people I spoke with when collecting keys were very friendly and great to work with.
Braeden ZMost friendly and efficient team at this location during the entire transaction of scheduling, pickup and return.
MARK LStaff were nice and helpful- equipment as expected, good shape.
FRANKLIN K