Staff was very helpful and the process for both picking up and then dropping off the rental was very smooth. I would certainly rent my next truck from this location in the future.Paul T.
Customer Reviews for HIS Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Seth B.
Staff is very helpful!Mark T.
The truck cab smelled awful and the steering wheel was sticky. The truck drove and operated ok.Gary R.
Customer did not leave a comment.JEREMY C.
Customer did not leave a comment.shelley M.
Just some Pepsi bottles and dog bones left in the cab. nice people here.Gregory D.
Customer did not leave a comment.Dan N.
Customer did not leave a comment.ALEX J.
It would be nice if you could inform customers with trailers to enter the lot off of Van Dorn instead of S 70th. The entrance off S 70th is a bit tight, and it is very easy to curb check a pump if you're not paying attention. Otherwise, the employees were very helpful, and allowed me to drop off my trailer and return my truck later after I had finished unloading. 5 stars, plenty of tasty snacks after a job well done!CLAY S.
Customer did not leave a comment.Michelle P.
John was absolutely exceptional with a great spirit of service!David H.
We received prompt and professional help from everyone involved. We also got great assistance with connecting and loading our car hauler. Thank you!Bryan L.
They worked with me to get my truck checked back in during a very busy time.STEVEN H S.
Customer did not leave a comment.ANDREW JAMES S.
Customer did not leave a comment.Kurt M.
My order was mixed up, time and length of time needed but that's was not the fault of this location. They were very accommodating, very nice went out of their way to be helpfulPam M.
Very friendly efficient and professional! I was really impressed!THOMAS D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.LUCAS ALAN S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.CHARLES L.
Nothing from this locationJohn F.
Customer did not leave a comment.RANDALL F.
Customer did not leave a comment.John S.
Not much help. Check in system didn't work. Crowder and confusing.Sherri T.
Thanks you so much! You guys were extremely professional and accommodating. I'd definitely recommend your service!JOANIE S.
Customer did not leave a comment.Elizabeth P.
Very good overall and staff was excellent, but the location was tight on space.JAMES O.
To tight couldn't find a drop off area had to drive in in hook then maneuver a way to exit this locationTERRY H.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.ERIKA S.
Customer did not leave a comment.rauch K.
Customer did not leave a comment.LINDA K.
Mobile pick up would have not worked supposed to pick up at 0700 when I was late and showed up at 1000 they didn't have truck ready, keys were not in drop box, 2 wheel cart I reserved wasn't available, and truck recently had damage they said â€œI shouldâ€ be ok... not what I wanted to hear when moving. Staff was vey helpful and friendly. Had I shown up at 0700 as reserved. Would have been highly disappointed.Kelly S.
The person who checked me in the first time with a rental pickup reserved a box truck instead of another pickup. I wasn't even close to pleased.Kurt B.
The truck was on its last leg. Horrible fumes kept coming into the cab so we had to drive with the windows down in the heat. Good thing it was a local move because this truck needs to be retired. We did inform the attendant at the gas station. I would hope no one else has to move with this truck. As for cleanliness, it was clean. I did not get the number of pada or wheeled carts that I had initially reserved.SONYA S.
Always amazing.brandy J.
Luckily I had it back before it got dark because the headlight had a huge hole in it. The truck smelled like a dirty ashtray along with someone's used mask on the floor of the cab. Also the rear end or something made a horrible loud whin at 55. Good thing is unlike the last time I had to rent a Uhual truck (48th & Vine) they didn't add on additional ghost miles.STEVEN H.
I didn't like being charged for items I didn't get.Indigo Z.
Customer did not leave a comment.JULIAN I S.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.DAVID M.
Staff was friendly, knowledgeable, and made the whole experience/process easy abd stress free!MOLLY M.
This location has the most professional staff. Very helpful, didnt get frustrated with me despite asking several questions, were glad to take me through the steps necessary to check the truck out and check it in and made the experience a good one. I highly recommend you rent from here.Tareq D.
Very good overall.JOSEPH F.
Keep up the good workEDY B.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.LENIS N.
When renting the car, they are very nice and welcoming towards me even when I'm late they do not charge extra and were very kind.AMANDA K.
Good equipment ran great and thank you for ac a d cruise control.Curtis M.
Customer did not leave a comment.Taylor N.
I think you guys are doing great! Keep up the good work.JAWAD N Q.
The employees are friendly, knowledgeable and helpful!!LYNN G.
Keep up the good work; tough to improve on the fine job you do. Thank You, Mark P.MARK P.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Henry K.
Customer did not leave a comment.ELIZABETH H J.
Customer did not leave a comment.Audra W.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.kelly B.
No suggestions for improvement. They went above and beyond to help us have an optimal experience! We will definitely recommend and always come here in the future!CHERIE H.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.ANN D.
I first marked the truck was clean but upon driving it smell of cigarette. I opens the ash tray and there were cigarettes in there. I had try drive with the windows down because the smell was strong and causing me to get a headache!Nathaniel M.
Customer did not leave a comment.TRACEY W D.
Customer did not leave a comment.Mary T.
Customer did not leave a comment.CLAYTON CLYNN H.
I call the local number (402-476-0544) on the U-Haul confirmation text associated with this location to request a later pick up time. My mistake - I did not get their name but the guy said no problem â€œwe'reâ€ opened till 8:00. I assumed it was a guy at the gas station. When I showed up at 7:45 a guy named Conner at the gas station refused to hook me up because he didn't want to work past quitting time. He was a jerk about it and I responded in kind. When I called the same â€œlocalâ€ number six times it was forwarded to the U-Haul call center which of course was not answering with a live person. Because I had to pick the trailer up the next day, this thru off my move and inconvenienced my friends. I do not believe Conner represented H.I.S or U-Haul well last Friday night. If he worked for me â€“ I'd fire him. How to improve: Staff your call centers better for peaks. Make it clearer that the local number is really not the local number. Coordinate with your â€œpartnersâ€ so they answer their phones and not forward their local number to your call center. Don't let some guy in your call center commit for some guy at the gas station. Train your partners (i.e. Conner) to provide better customer service. I'll never use HIS again for anything. (FYI: Their location looks junky for the nice neighborhood their in)JOHN M.
Customer did not leave a comment.MICHAEL V.
Great customer service. Busy weekend with people renting uhauls and she made our visit quick and easy. The uhauls were being booked and the site was showing more were available than really were, but she found us one we could take in just a few minutes. Very pleased.Paul J.
No suggestions everything work out just fineGERALD J S.
Customer did not leave a comment.TAMARA C.
The truck I rented constantly had exhaust fumes in the cab and was by far the loudest vehicle I've ever driven. I checked to see if there was a muffler... there was, but I think something else was wrong. Very disappointed. The staff at the location had to put multiple quarts of oil in it before I left the lot... as the oil light was on. The staff was friendly and very timely. This is on top of the fact that I reserved a truck at a different location and NEVER got a notification that my pick up was moved to a further location. This cost me another hour total AND additional milage on the truck.Travis B.
Employees were very helpful in making the setup proceed smoothly. Excellent job by them!THOMAS S.
Never had driven a truck before but the road noise was terrible at first I thought there was a motorcycle close to us but then realized it was the truck. Wasn't sure if we would make it ut we didREGENA D.
It was easy once I figured out how to get going. However, the truck was not parked in the spot stated on the check-in, and the parking lot is very small making it difficult to return the truck in the correct manner. It would make it easier if not every slot was full, so there was more room to move around.Michael M.
These folks are amazing!!! We were grossly overcharged for the trailer by the folks in the Norfolk area. I don't know if they were aware they were doing it wrong in Norfolk or not?TODD G.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.DARCI E.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.SUSAN G.
Customer did not leave a comment.GREGORY M.
I don't really "get" the neighborhood rental locations. There isnt a full lineup of vehicles to choose from on hand. Yes, you can search for the vehicle of your needs, but it may not be near where you want to pick it up or return it.thad A.
A very pleasant experience over all. I appreciated the thorough way the attendant showed me all the features of the truck I rented.Charles G.
Customer did not leave a comment.Andrew M.
Mask wearing by the staff was not great. Lots of noses peeking over face masks and a general attitude of not caring about the customer's comfort level was prevalent. However, the equipment was sound and the service was reasonably expedient.Lori S.
Great customer service!!Angela S.
Truck leaked oil on my new concrete driveJeff S.
Customer did not leave a comment.Jason S.
Helped a novice with hooking a trailer. Very patient. Plus the least expensive I found. I will be using this location again!STANLEY M.
Customer did not leave a comment.SCOTT H.
Very helpful staff. Thank you for helping me with my last minute rental needs :)Julia D.
One of the best Uhaul locations! Great staff, always in and out promptly.STEVE B.
Customer did not leave a comment.Roger B.
I called, and they said they couldn't find the truck or the keys. When they told me I could return after hours. Is exactly what I did. They said morning shift would check it in. I never received a call or email. Around the afternoon time. I called and that's when they told me they couldn't find it. Told me they would call me back. I was panicking. But I knew they could check cameras and always see I did return it probably. When they called back they said they found it and everything was fine.Brandy J.
Parking was a bit of a pain, but the rest of the process was a breeze! Thanks everyone!Gerrit G.
Customer did not leave a comment.Wesley N.
Customer did not leave a comment.larry N.