Customer Reviews for Hitch World Of East Texas
(U-Haul Neighborhood Dealer)

1,111 reviews

2616 W Gentry Pkwy   Tyler, TX 75702

(903) 592-7768

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 592-7768

2616 W Gentry Pkwy
Tyler, TX 75702

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Great service and very helpful

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
4.0

Small business really hope the government makes things easier for them. One employee but I know good workers are hard to find.

Jacorey J. 
Rating:
2.0

The problem was not this place. The problem was the 24/7 app U-Haul service that you all switched me to. I had picked a different location that had face-to face rental help,but U-Haul switched me to the app rental was a real pain in the rear. It took 2.5 hours to go through this process after all the confusion and many phone calls.

Ann E. 
Rating:
5.0

Fantastic service

carol K. 
Rating:
5.0

Very helpful and friendly service. Keep up the good job.

Claude T. 
Rating:
3.0

All went well

Lane H. 
Rating:
3.0

Customer did not leave a comment.

Logan T. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Very courteous.

CHALALA G. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

Terry V N. 
Rating:
5.0

Vehicle drove great and the whole trip was excellent

Kevin S. 
Rating:
5.0

Seamless!

Steve L. 
Rating:
4.0

Very customer service oriented. Loved my experience.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
4.0

Dropped off at location when it was closed. called and an agent at other location advised to disconnect and it would be handled. Was a bit anxious as no security and no way to lock. but I guess all went well.

Phyllis L. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
1.0

Customer did not leave a comment.

DARYL S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
3.0

The truck was filthy from the start and ran horrible it would not disengage from tow/haul even when empty and when it began raining the truck tells you to disengage but it would not. It ran very rough and every step inside the uhaul was like an antique bed squeak sqeek

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

JuliaJanet L. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Friendly service man .

Franki J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

tiffanne N. 
Rating:
5.0

Love to rent from here. Good service, friendly service and an enjoyable experience.

Debra H. 
Rating:
5.0

Great personal service. The owner was prompt, thorough, and professional.

MICHAEL K. 
Rating:
5.0

great

NANCY O. 
Rating:
2.0

U-Haul was not clean and mileage was incorrect. I was charged $100 instead of the $42 that were agreed. This charge included a $25 cleaning fee when the vehicle had not been cleaned.

Erin W. 
Rating:
5.0

Keep given the great love I feel super greatful I feel like family

DOROTHY MARIE W. 
Rating:
5.0

I called the pick-up location to let them know I would be late by an hour and i wasn't an issue since they were very accommodating. The only option I can envision is having a quick link sent to my phone where I can change the pick-up time if needed.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Gladys P. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

ETHAN R. 
Rating:
3.0

Truck was dirty inside

BETSY C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE W. 
Rating:
5.0

We came we rented we returned all was as we needed. UHaul our families choice when we we need to Move it! Thanks the Crutcher family.

DOUGLAS C. 
Rating:
5.0

Mike at the Tyler Tx location is the best! He is so kind, respectful & helpful. It was the best service that I have ever experienced. Keep up the excellent work!

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

LEEANN T. 
Rating:
3.0

Customer did not leave a comment.

Herbert W. 
Rating:
5.0

Customer did not leave a comment.

AMBER L. 
Rating:
5.0

Mike was great, friendly and helpful. Good experience for sure.

APRIL L. 
Rating:
5.0

Great service! Nice guy who helped me out fast!

JENNIFER S. 
Rating:
3.0

Radio did not work Drink holders were wet Price was too high for one way trip

ADRIANE W. 
Rating:
5.0

Best U-Haul location

NASER J. 
Rating:
5.0

Not the most glamorous location and easy to miss if you are not keeping a sharp eye out. But the service is great!! Highly recommend.

CHARLES S. 
Rating:
5.0

Mike was amazing! Thanks for not towing my vehicle :)

HABTOM K. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Hitch World is the only Uhaul I ever use! Has a huge variety, they're well maintained, the owner is very nice and very fast! Great place

JOHN D. 
Rating:
5.0

All good!

RODNEY H. 
Rating:
5.0

Location drop off was good and courteous.

Yelena K. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

Was closed, used app to drop off trailer

Randy D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

I did not receive a furniture dolly but was charged. I'm still waiting for my credit for the larger truck I didn't want. No blankets, no straps nothing. I had to leave behind a lot of things ie..safe, bird bath, Large lawn deco rocks/petrified wood, etc...but those listed I'm very upset about. It cost me a lot ie..the petrified wood pieces alone were $199 each at today's price, the safe approximately $600 and so on. So yes I'm very displeased with this place. If he's (the employee) in the back underneath a vehicle you have to wait forever (45 minutes) before he comes to the front, even though he knows you're up front. Plus, I didn't get the overhead 10' truck like I requested yet he had one.

Rhonda B. 
Rating:
5.0

This comment is for the corporate office in Shreveport, LA who sent a text telling me to deliver the truck to 504 N. Glenwood Blvd, Tyler, TX. That location is no longer a Uhaul service provider. There was a key drop box, but a lady at the Storage Unit said they are no longer working with Uhaul.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Very friendly

Grieg S. 
Rating:
5.0

Customer did not leave a comment.

XAVIER E. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER P. 
Rating:
5.0

Gentlemen was busy but did get my rental completed within less than a hour of calling to confirm drop off…

Shela S. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
4.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

The rep waited for me as I was running late today if I pick up. Great service, great attitude. I will use this location again

ANTHONY P. 
Rating:
5.0

The only issue I ran into was that one of the tires on the trailer was very bald and needed to be replaced.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

BILLY W. 
Rating:
4.0

Great customer service., Mike is extremely great oerson

tammy T. 
Rating:
5.0

Great service - fast & friendly

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

JACRYSTAPHER P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

AARON BLAKE S. 
Rating:
5.0

Customer did not leave a comment.

TULLY I. 
Rating:
4.0

Double check to make sure your customers get what they pay for. U-Haul charged me for an appliance dolly which was not in the truck when I picked it up. Since it is a self rental location there was no one there for me to ask about it. When I mentioned it, in an email, and I returned the truck, they still charge me for the full amount including the dolly. The message said they would have someone contact me regarding the issue but, a week later, I still haven't heard from anyone.

Lane T. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

It was very convenient and service was friendly and helpful.

MARK STEVEN H. 
Rating:
1.0

Asked for help loading SUV onto the auto transport trailer, was met with attitude. And, not until I drove it ten miles down the road did I realize they did not attach the safety chains. The truck was filthy and smelt like smoke.

JAQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

ALESHIA W. 
Rating:
5.0

Customer did not leave a comment.

Damaso M. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROBERT-OH J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

DONNIE C. 
Rating:
5.0

Everything was great and went very well. The manager was courteous and pleasant.

MARTIN B. 
Rating:
5.0

Hay they are great people who work hard for you to make everything work for you, very professional people I enjoyed working with them and we'll use them again in the future

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

LOY M. 
No reviews have been submitted for this location.

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