Customer did not leave a comment.MILAGRO C.
Customer Reviews for Hive City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service whom.i talked to him first he booked for me what the vehicle rented out and I have to book again at the place where I picked the vehicle those people who are at that location was so helpful.Rashid J.
AAA serviceDustin K.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.Mark W.
Better signage when approaching eastbound. Canadian currency option when booking. Add credit card option at checkout in store (cash or debit is all that appears to the customer and they're different amounts).Sharon C.
Customer did not leave a comment.Jordan H.
All was good until I reviewed the transaction to final out my out mileage on the contract was 30 miles less than the actual mileage, so before even leaving the parking lot I had already put on 30 miles. WTFERWIN H.
People here are all nice. They assist us as quickly as they can even if she has a trainee they are all efficient. The new guy is very nice and friendly. Highly recommended I will assure u that I will recommend this place for being friendly and best serviceNico Jaedson B.
The service was good; but the truck was dirty inside, and all the glass was dirty (on truck). The location of the agent was good. Wasn't happy with try to get the app to work, in the end, when returning the truck. I couldn't get into site, to log out the truck; but I am thankful that I wasn't charged for it. I did finally get in; but had to do it from home, and couldn't answer any of the question (needing to be with the truck).Jason R.
Customer did not leave a comment.James M.
Lady was very rude when I got the truck. I came in after filling out everything online and when I showed her the this she said very snarky if you registered online then what are you even here right now. The app had told me to speak the a U-Haul representative. Another issue we had was having to go to two U-Hauls on opposite sides of a Edmonton one for the trailer on 51 ave then this location.Dylan H.
The boxes on the truck it was not cleanRobert B.
Basically just a drop off location. Office closed, or not existent. I just dropped the keys in a lock box. But did get prompt return confirmation via email, so that was good.Hayden B.
Person at desk was very helpful and I think went an extra mile to help meGord F.
Open in time don't let me wait an hour when pick up was to be for 11 am. 1/4 tank of gas unacceptableCynthia R.
My booked truck was moved to this location. I had troubles getting the key from the vault. I had to wait for the shop to open at 9am to get some help. the truck seem to have problems with the brakes, it seem to jerk while i press on brake pedal before it stops, the gas tank also has no lid and windshield was full bug of dead bugs. I got overcharged coz dispatch think i returned the truck at 11pm but i drop it before 5pm. I was told i will get refund but not sure when it will show up on my credit card.Sherwin C.
I did not receive the extra equipment I ordered.Benjamin N.
There was cigarette butts in the ashtray. The floor was sticky and had some garbage.Irwin K.
I ended up spending a lot of time at the counter when I thought that I had filled out the necessary information on-line.Christine M.
Great customer Services - Thanks -Omar K.
The interior of vehicle was dirty and smelled like smoke. The fellow that went through the walk through could not figure out how to open the package of wipes so that I could wipe down the steering wheel. I used some that I brought with me. I will use U-Haul again just not from this location.Anna P.