The two times I’ve used U-Haul, I didn’t exactly have the best experience, let’s just say. The first time, I never got my deposit back, even though I returned all the equipment in perfect condition! After my last experience with you, I was supposed to have a 15-foot U-Haul one month in advance. They didn’t have any available, so they offered me a location that I thought was 20 minutes from my town, but when I saw the address, it was a 1-hour drive there plus a 1-hour drive back. There’s no way I was going to spend 2 hours just to pick up a U-Haul. So they offered me a 10-foot truck and a trailer. I didn’t know the dimensions. I got there and freaked out because the 10-foot truck wasn’t tall enough… and the caterer could only fit two boxes inside, lol. And the guy there told me that, anyway, he couldn’t fit the catering trailer into the U-Haul? So I had to call you back, and then they gave me one more 10-foot U-Haul than I was entitled to. Not only did I have to find another driver for the U-Haul… Anyway, they told me I’d only have to pay for one. But then the guy didn’t know how to apply the U-Haul discount, so he made two contracts🫠… I had to call you back, he explained, and they told me it would be refunded. I got to my old place, and since the truck isn’t very tall, I couldn’t fit some of my stuff inside… we had to play Tetris. My boyfriend called, and they told me it would be refunded and that they apologized for the mix-up. Then I dropped everything off in perfect condition… Then I saw that the payments hadn’t gone through yet. Finally, this week I noticed that four payments had gone through from U-Haul… 🫠 I’m outraged. Not only were you unable to meet my needs, You also caused a major delay in my move. You didn’t honor the agreement we’d made at all. And you didn’t just rip me off.
Audrey M
Valcourt Vtt Motoneige
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thetford Mines, QC G6H2B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Services impeccable de la commis au comptoir et du propriétaire. Merci
Francois DFeux de clignotant droit était défectueu
bilel mL'accueil est exemplaire, l'endroit parfait, la remorque propre et prête. Je ne vois pas de mieux pour améliorer ce site.
JEAN DNothing
Simone D