Customer did not leave a comment.DOREEN W.
Customer Reviews for Hiway Groceteria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
my uhaul experience been terrible. I called the customer service before i went to Morden since that's where they said i could pick up the truck i rented- and the customer service said "YES" for sure there's a truck waiting for you there. But when I get to Morden- there is no truck. Then they said go to Winkler- when I came there they said there wasn't a reservation made for me. Then I called customer service- 3 of them said they are not handling the area which is impossible coz that's the number which they said i need to call. plus we are already late on our move for 2 hrs. Finally a guy from customer service by the way he is good in his work- he was the only one who helped me that is really helpful said i have a reservation. So, we came back again to Winkler- they said Uhaul might have reserve it late that's why when I ask the last time my name wasn't there. And the other woman not the one who accommodated me ( the one accommodate me and process my reservation very pleasant woman) but the 1st woman who I talked to never apologetic not even sorry. So we are late for more than 2 hrs on our move. And because we are late - the scheduled finish of our move also late. I called u-haul if they could extend out time but they told me im gonna be charge for bumping if i don't returned the vehicle on tim which i think is ridiculous because I am not the one who had shortcomings on the transaction but I am the one who is suffering. Overall, my experience is beyond terrible!RACQUEL ANN M.
Sharleen at the Winnipeg customer service needs customer service training. She was rude and disrespectful. Please review the calls.Khaleel J.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.Maksim Y.
Customer did not leave a comment.Dennis S.
Double check the equipment being rented has been checked back in to system to speed up check in.Aaron P.
Clean trailerandrew D.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.DARREL W.
I reserved a 5x8 trailer but by the time of pickup I only got 4x8 trailer and I was still changed the same amount as the 5x8 trailer and didn't get a refund.Noel Q.
Corey's customer service is caring and honest. The company's trucks aren't perfect, but the local People-first attitude comes shining through.James W.
Customer did not leave a comment.Joanna M.
Customer did not leave a comment.Lizanne M.
Company name â€˜Grocetera' is not posted. Returns are presented to Western Union window within Tempo gas station store. Confusing. Service Rep started closed my contract on his phone, another persons contract was pulled in error. Reviewed, corrected immediately, very professional. System should have protected Rep from being able to make this human error? Truck steering is very poor, RR wheel shows signs of leak, reported on return.James W.
Customer did not leave a comment.chad L.
Customer did not leave a comment.evan P.
The passenger side the seatbelt was not working.Kathy P.
Customer did not leave a comment.janet G.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.Igor T.
The lady working that day gave some good advice about keeping the contract for tax return purposes, something I probably wouldn't have thought of myself.RAMSEY H.
Customer did not leave a comment.Johan W.
Make sure the lights are working! One was burnt out and I repaired a broken wire to the triple light bar! Everything else was very good!Larry F.
Given that we are in the middle of Covid 19 pandemic the unit was dirty/dusty and easy to see that it had not been sanitized from last use. I used a lysol wipe to wipe high touch areas down and it came away extremely dirty. Front left tire had no tread left on the outside with tire cords showing for about 8 inches of tire. Very unsafe. This should never have been let on the road in this condition.steve G.
I was charge for today only used it for one I dropped it off same day at 6 PM and was instructed by the lady that I signed a contract with that if I dropped it off after 6 PM that I didn't have to do anything. So I got the bill today and I was charged for two days and no one will answer the phone. I'm waiting till Monday to try calling them again. Don't understand why this happened.Ryan M.
The price was hidden fees, very disappointed, as the gas gage was on the middle, filled the truck back to almost the same level, even though, I was charged with an extra 70+ dollar. That's a very disappointing and not sure how to get this resolved. I wish you could give me a call pleaseMohd H.
I had reserved a trailer in month advance in the city. 2days before pick they call an tell me they do not have one in the city. They then send me to a country location 1hr away to pick up. Waste of my time reserving and leaving me scrambling last minute to get to the country location. Unprofessional service an no compensation for rerouted tour of the country pick up. I guess reserve at u haul is just a suggestion. FrustratingMICHEAL M.
Customer did not leave a comment.Cory T.
Customer did not leave a comment.Greg U.
Customer did not leave a comment.CHRIS M.
Customer did not leave a comment.Ernest U.
Better signage, outside key drop off slot would be nice.Aaron P.
The interior was not cleaned at allRUTH S.
nothing. very friendly guyANDRII G.
Hard to answer. They served me well but because of U-haul's policies they couldn't promise me a vehicle. They kept saying we'll give you one unless U-haul needs it elsewhere. That makes planning hard and was quite frustrating.JOHN K.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Reg F.
Easy drop off. Friendly service.Paul M.
Customer did not leave a comment.Muhammad Wajid N.
-Make sure the trucks are filled up all the way and not 3/4 (to prevent any problems) -make sure tires are properly inflated to maximum -not have other trailers/moving trucks parked in front of each other to prevent waste of timeJessica B.
Customer did not leave a comment.Danielle S.
Customer did not leave a comment.Jaegyun D.
More on site training.David T.
Customer did not leave a comment.Robin O.
Customer did not leave a comment.DONNA B.
Customer did not leave a comment.abram H.
Customer did not leave a comment.Svyatoslav L.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.JOHN W.
Great overall experience, a little to pricey for just in town move.victor F.
Customer did not leave a comment.TIM K.
Customer did not leave a comment.Carmen P.
I couldn't turn on the heat. The selection knob wouldn't turn so having to drive with windshield fogging up wasn't good. And charging me for two days of rent wasn't very nice.BERNIE K.
Wouldn't recommend Uhaul to anyone, terrible to make arrangements, broken equipmentAbram K.
Everything okGURKIRPAL U.
nothing to improve on. Trailer pulled straight and smoothly. greatly appreciated.Robert J.
Customer did not leave a comment.Catheline D V.
Promised 20' and had to settle for 15'. Could not fit every thing in.rod S.
Upon booking, the Winkler location did not come up as an option and we would have chosen it in the first place. So I chose Morden as the nearest town. So we took it from the Winkler area to Morden and they didn't have room for it to be parked and refused to take it. So off we go to Winkler again where we were able to leave it. The staff there were helpful and frustrated for our plight.Vern T.
Customer did not leave a comment.Riley K.
very helpfulDonald R.
Customer did not leave a comment.James W R.
Customer did not leave a comment.Karl F.
Rented here beforejoe H.
Have rented from this location before.joe H.
Customer did not leave a comment.Katie N.
I did not get my refund back. I over paid.Kathy P.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Andrew E.
told us we would receive our deposit back once trailer was dropped off, which was false information.John C.
Customer did not leave a comment.Laurel L.
Customer did not leave a comment.Brendan M.
Hello, the cab of the truck was quite dirty. The interior windshield was so filthy I cleaned the outside twice cause i though it was the reason and the back of the truck was quite dirty.Denis T.
Customer did not leave a comment.Melanie W.
Customer did not leave a comment.Melanie W.
Customer did not leave a comment.justin F.
Customer did not leave a comment.Johan S.
Customer did not leave a comment.Brandon J.
Customer did not leave a comment.George K.
Nothing at allBARRON K.
The rental units should be at least as clean and orderly as U-Haul expects them to be upon return.Victor E.
Customer did not leave a comment.Wil B.
When original booking was made pick up was to be in Killarney. Got confirmation that uhaul could not be picked up at that location a week before. So new pick up was established to pick up in winkler. They should have changed mileage and explained things a lot better. Such a rip off for what we paid.Kim C.
Customer did not leave a comment.Charline M.
The computer system was down, but the staff made it happen. Good on them!JAMES D.
Would be nice to have exterior and cab clean for appearance fluid levels should be checked by business, renters do not always know how to do that, had to add oil to my rental truck before leaving the premises Overall was a good expierenceRON C.
Nothing - it was great. The young man who helped us was lovely and very accommodating. Thank you.Frances O.
The employee who i was working with was new to uhaul and it took more than 40 mins to check out the equipment. I recieved no checkout at all, there were mats inside, and yard waste. I knew how to hook up the trailer, if i didnt i would have been screwed.Gavin P.
Customer did not leave a comment.CORNELIUS F.
Customer did not leave a comment.Rebekah K.
Reservation date was not honoured which caused a three day delay for my move. Huge inconvenience to drive out to winkler to waste 3 hours of my day when the original pick up location was Winnipeg. A car dolly wasn't even an option for me. I overpaid the fuel cost by $100, again no reembursment. Never again will I rent from uhaul:(sharron G.
Train employees how to do returns I spent 40 min while the employee tried how to do the return processJohnathan A.
Customer did not leave a comment.larry W.
maybe a little orientation on how stuff works (never drove a truck before), but there are a lot of instruction signages posted on the truck. overall, very good! operator very nice.JOHN G.
Customer did not leave a comment.Hank S.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Jacqueline P.
Were very polite, considerate and helpful.Michael T.