Customer Reviews for HK Auto Group LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HK Auto Group LLC

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Olayinka A.
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Poor customer service, guy was lazy and couldn't even do proper customer service

Charles D.
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My conversations with U Hall ended with an approximately 60% discount; fortunately they took responsibility for their shortcomings. I have used U Hall for major moves within New Jersey and between different states as far as Virginia and have never had such a bad U Hall experience. The three star ranking is only possible due to their refund following not having a 15 foot truck where it was confirmed the truck would be, following waiting on hold with customer service for an hour by the Linden NJ U Hall before being asked if I could make it to Statin Island NY to pick up a truck there while I had moving help arranged through them arriving in just 45 minutes, following being given a 10 foot truck that I would now have to return to the same location rather than for a one way trip as was the case for my original confirmed order, following the truck having practically no gas in it and that the 10 foot truck was from a location Newark NJ that did not have furniture pads (because they had no reason to think I was coming and I must stress that the employees there were part of how U Hall was able to earn three stars; an exception to an otherwise nightmare rental), following a return to the original U Hall where they failed to have the truck for my confirmed order thinking they might at least have the furniture pads I had reserved which they did not have (If you are wondering why I drove the U Hall all the way back there instead of just calling; customer service at that location was consistently unhelpful first refusing to call customer service for me and then this time not picking up when I called to see if they had furniture pads. I guess they were just refusing to use the phone or help customers as a franchise policy?), and finally the discount followed U Hall charging me $664.79 instead of something less (due to the smaller truck with the inconvenience of a return trip I would have expected a modification) than the originally quoted $147 because my order had been switched to a local mileage price. I was charged for 585 miles of local driving in New Jersey (the entire state is about 200 miles tall) during a single day of rental while the truck I was using was part of an ongoing investigation for mileage and gas tank fraud by the previous driver. Despite this the company still allowed an obviously wrong bill to go out to a customer who had already significantly struggled without automatic modification due to that struggle and only corrected the billing error following multiple phone calls over days. I will consider that U Hall may be under unusual stressors due to the COVID-19 pandemic, however, I would expect adaptation to circumstances from any individual or company after seven months of dealing with a situation so this really does not explain the problems away. I will consider U Hall in the future (I was also promised a discounted rate for a future move which I still have not received and frankly, wanting the whole thing finished, I haven't followed up) because in the end, after great effort on my part, U Hall made things right (Final total charged $50.00); however; I will be cautious and certainly strongly consider other options first. Three stars because you should do the same.

Tennille D.
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Customer did not leave a comment.

Kazeem A.
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The service was quick and prompt, the van was well equipped and maintained. I'm highly satisfied.

GUILLERMO R.
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More accessibility for customers .

George S.
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HK Auto Group is very reliable dealership. I used their U-Haul rental service a few times and I highly recommend it.

JACQUELINE D.
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Customer did not leave a comment.

Joicki F.
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Everything ran smoothly.. Thank you.

Kasib G.
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Customer did not leave a comment.

Davina E.
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Customer did not leave a comment.

verna W.
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You have pretty good service. There's no improvements needed for the next customer. I would recommend anyone to go to this location. Thank you.

lucinda V.
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The people were ver rude and had poor communication skills, before hiring these people you should teach them how to talk with people during a business transaction. The maintence of the truck was in poor condition with just enough gas to make it to the gas station. This was a very unpleasant experience and I will never rent from this location again.

Margarita C.
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My experience with U-Haul was pretty good. Only problem I had was the price. Y? well because in less than 2 minuets the price for the rental went up twice. it went from $814.00 to $$836 to $936.00 which i think was way to much for a move from NJ to VA which is only a 7 hour ride

JOICKI F.
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The men at this UHaul were all efficient, they communicated well, and they used technology to communicate with me which is important to me. Keep up the good job!

Thomas O.
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Customer did not leave a comment.

Isiah M.
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Customer did not leave a comment.

henry C.
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You are really doing well.

James S.
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Customer did not leave a comment.

nicole B.
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Need bigger space! It was tight in there.

corrinia B.
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Customer did not leave a comment.

KIM S.
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You need better location.

Chaz K.
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The gentleman who helped me was very nice, professional, and knowledgeable.

Sykita H.
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Customer did not leave a comment.

javier P.
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Ofer coffie

MARTIN H.
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Customer did not leave a comment.

saydon B.
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Customer did not leave a comment.

towana W.
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Customer did not leave a comment.

herbert G.
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Customer did not leave a comment.

Arneida G.
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Customer Service was EXCELLENT

Clarence H.
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Customer did not leave a comment.

daisy B.
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Very professional and kind.

dana C.
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Customer did not leave a comment.

Luxder B.
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I was charged$25.00 for cleaning the truck. When I got the truck it had a card board box and a shower curtain rod in the back. I was charged for the maintenance which is unfair to me.

Roman L.
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The manager assisted me in every way possible , quick pickup and easily dropped off the key in the letter box. 5 star service.

godfred K.
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The car drives very good and everything is perfect

ROBIN P.
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Still waiting for balance of deposit to be refunded, don't feel it's fair to put deposit then have to wait for balance to be refunded back

kay R.
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Customer did not leave a comment.

OUSMANE S.
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Overall, not much to say, my truck was ready and clean, and my attendant was very professional, and thanked me for overfilling the gas from which level I took it from, really very courteous and professional, I had a blessed day from that rental location, receipt printed out, my pick up of the vehicle took about three minutes, and the whole experience was just wonderful, thank you for a great service !!

Beverly D.
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Customer did not leave a comment.

Abour I.
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great communication skills, and ready smile. Nice place to have your trucks and vans picked up and drop off

Troy C.
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Everything is great

timm H.
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Customer did not leave a comment.

joyce H.
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Customer did not leave a comment.

Elizabeth B.
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Customer did not leave a comment.

Yvonne F.
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Thank you!

gianna A.
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Customer service was extremely friendly. The van I reserved wasn't ready so I got a truck for the same price as the van. I loved it and I needed the truck all along. Just get more space for seating and you'll be set.

rhoda W.
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No complaints.

george S.
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Customer did not leave a comment.

george S.
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Customer did not leave a comment.

Loc P.
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In and out! Fast and straightforward check-in and check-out process. I went in and the provider took my license info, then asked a couple questions (like estimate how many miles I'll drive), then I got in their Uhaul truck and drove off. When I got back he took the keys and I was on my way. Personally, I couldn't have asked for a better experience. Thanks all!

LaKesha B.
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Customer did not leave a comment.

Thomas P.
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Really appreciate the friendly and competent service every time I rent from this location.

Tonia A.
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Everything was perfect

Virgena P.
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Customer did not leave a comment.

Sujeria B.
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Customer did not leave a comment.

Sharon L.
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Customer did not leave a comment.

Abby Gail D.
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Very clean vehicle. It was a new van,so it smelled so good!

julissa P.
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Customer did not leave a comment.

robin M.
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Customer did not leave a comment.

Jaime F.
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This place is very courteous and friendly... They will accommodate your needs.... They explained everything very clearly... Keep up the good work guys... I will definitely recommend this place to anyone ??????????

menus M.
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Customer did not leave a comment.

Olga G.
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Staff is very friendly and accommodating!

kay R.
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Customer did not leave a comment.

naomi W.
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Everything went great and the staff was helpful. It was in a car lot which threw me off a little but overall it was a good experience. If I need a U-Haul I will go here again.

alexander W.
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Customer did not leave a comment.

yedier T.
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Customer did not leave a comment.

Shanel B.
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Quick & easy service

tamar S.
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Customer did not leave a comment.

Ernani R.
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Customer did not leave a comment.

Lisette H.
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Make sure that the equipment that the customer asks for gets put in the uhaul.

KHALIDAH D.
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Thank You Kindly!

kelly J.
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Customer did not leave a comment.

talley M.
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Will not hesitate to rent a truck over there if needed.

Donnell C.
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Customer did not leave a comment.

Oluwamodupe I.
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Customer did not leave a comment.

shaw M.
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Customer did not leave a comment.

VENKATARAMANA K.
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Customer did not leave a comment.

Anuruddha J.
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Customer did not leave a comment.

Latifa F.
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Ask my experience with U-Haul with that location everything was fine

Sergio W.
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Customer did not leave a comment.

Amber G.
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Customer did not leave a comment.

rasheedah C.
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Very clean truck..I was in and out fast & the customer service was great.

Sofia J.
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Nothing. The service was excellent. I would recommend that the location get an office voicemail service to facilitate interactions.

donna A.
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He was very helpful and explained everything to us

Brian H.
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Customer did not leave a comment.

Darren W.
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It was a convenient location. But parking was a bear. Had to parallel park the uhaul on a main street. Watched one of your guy get hit.

danesha T.
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Thank you for your service!

Rosa Q.
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Customer did not leave a comment.

Mohamed A.
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Uhaul changed my pick up location and made me lose 7 miles out of my allowed 35 miles because the town of pickup was 7 miles from Bayonne (original pickup town). I had to pay extra money for that.

Elizabeth T.
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The manager extended my time to closing instead of a 4 hour window and I needed that.

bonita C.
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Customer did not leave a comment.

lamarr B.
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Customer did not leave a comment.

Ernani R.
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Friendly staff. Very Very helpful. Whenever that I need u-haul I will go back there again.

Reginald S.
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Customer did not leave a comment.

John B.
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My only issue was with the communication with the U-Haul customer service team. I had to switch my reservation time due to an unforeseen issue but had difficulty changing the time with U-Haul. I spent thirty minutes on hold and then was supposed to get a call from a scheduling manger that I never received. The only way I found out about the approval for the time change was a text two hours before the new reservation, which also told me the pickup location had been moved 20 miles from the original pickup location.

angel M.
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Customer did not leave a comment.

Tamara S.
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They saved us! The first U-Haul pick up on 16th ave in Newark gave our truck away.

Emily D.
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Customer did not leave a comment.

allen W.
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Jessica was very helpful and polite. Very good customer service.

Raymond D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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