Great service.
paige f
Customer Reviews for Hodge's Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Saved my bacon when I needed a trailer in a hurry. A+
Noah FGreat Guy helped on his day off, definitely recommend this place.
Lindsey AEd was amazing and very easy to work with. Thanks for allowing us to use your U-haul equipment.
Matthew GVery accommodating. Thanks to Ed and Sylvia!
ROBERT FThe car carrier good condition but ramps did not lock into place when pulled out uhal aware and was checked soon as dropped trailer off. Otherwise was great customer service.
sheila mNothing at all. Ed was great and very helpful.
Matt GAn option for remote check in and out, as the cell signal in this area is weak.
Michele KU haul had blankets inside dirty and covered in grass. We were charged for four days rental (never asked how long we needed it) just the price for rental, your at their mercy when you need a trailer I guess. turned in next day asked them about the four days. She said she would check see if we were going to be refunded any money, haven’t heard from her either.
BOB HI spent an hour and a half in Hodge's UHAUL parking lot. Even with an online reservation, trying to work our way through the APP was an absolute nightmare. Due to this HUGE delay, I got stuck moving items through a terrible rainstorm. It turned into a truly awful day. I sincerely hope that I never have to choose to pick up a UHAUL without a live customer service representative ever again. The only way this even worked out for me AT ALL on this day is because I had to correspond via "live Chat" with an actual UHAUL representative. The employees of the individual UHAUL stores/locations need to fully attempt to pick up a UHAUL truck via "smart phone" so that they can have a full and complete understanding of how well this process actually works; In all reality, they need an understanding of how POORLY this process works and all the problems and issues associated with it.
Andrea MI did not receive the dolly that I rented. I rented the U-Haul to move items that I needed the dolly to move.
Hannah WBrakes bad. Gas cap broken. Suspension broken. Truck had difficulty starting. Reported it to owner but he told me it was fine. The ride actually made me sick. I was scared to drive it. Then the charges were all screwed up but the owner said that was all on uhaul corporate. I’ll never rent uhaul again. Where’s my credit?
JILL Cgave wrong date that I dropped off
david pThey were great to work with.
John WLocation was excellent. Friendly. Efficient.
Thomas BAbsolutely the Best customer support, I have not had customer service this professional for over a decade. These folks give uhaul a good image.
Charles SPersonnel were friendly & helpful. They had a good selection to choose from and had me in and out very quickly. A very efficient operation!
KENT NNothing.
bob dThey were awesome.
Jerry GEverything was exceptional!!!! Thank you very much!!!!
Jennifer LFor me it was easy start to finish thank you.
Jacob RHodge’s is first class! Friendly, helpful; can’t ask for anything more!
KENNY HEveryone was very helpful, I will definitely use again.
Gary HThis place is GREAT!
noella pHodge's are great representatives of the U Haul brand. Answered my question, even hooked the rental trailer up for me.
Donald Y$.79 per mile is excessive.
Jeffrey BI’ve used this location on a couple of occasions and they are always great to deal with!!
Dale HNeeds a bigger sign but was nice drop off.
Danny Struck was in good shape, drove well. Hodges folks are friendly and helpful
GREG HI dropped off on the weekend No one was there.
jim gThis was the worst experience ever!! I was overcharged for a dolly they never gave me and the charged me over double the rental fee. Uhual app and website were down when I returned my truck and I sat on hold for over 30 minutes trying to reach someone. I am still waiting for them to correct my charges. Avoid this trainwreck of a company!!!!
Sydney BHave trucks available, and if not compensate for any inconvenience. Make sure day of truck is there and accessible!!!!
Linda KThe App doesn't work when trying to upload the pictures and thus I was unable to complete the return via the app. Hold for service was over an hour. By the time i got an answer I had already returned home and since I was not on site the customer service was unable to fix the app problem. (assuming it was fixable via phone/internet)
Stuart CThe owners were super friendly and helpful!!! Great experience
Albert Ckeep everything the same don't change anything This place was out standing the best.
Thomas SReady to go and hooked up for me trailer was excellent cond.
Gerald HVery nice and helpful.
laura pI have use this location in the past. It has great service and friendly personnel
JOHN SThe kind people at Hodges always make it easy for me when renting trailers. I have a little bit of a handicap so they hook the trailer up for me. No complaints at all!
Donald YThe lady and gentlemen hooked me up and disconnected when I returned the trailer. They went beyond what was required. Very nice people. Rev.Donald Yatesp
Donald YWe picked up the UHaul around 10am EST as we were not informed that we needed to be there promptly at selected pick up time because the organization was closed. The Owner told us to bring back the unit any time before Monday as he didn’t need it back promptly at 5pm, which was the selected drop off date. Then I see my invoice and was charged for 2 rental fees because we didn’t turn it in promptly. I will be requesting a refund for the 2nd charge and if not refunded, I will be sure to tell everyone I know about how unfair and poorly this transaction was handled.
Melissa WThe movers that I hired through YOUR website, literally never showed up, or even called! The number that was provided went straight to a voicemail that was set up. I am very displeased
Krista AI cannot remember the ladies name, but very polite and easy to work with.
Wendy EThe lady who checked us in was very friendly and helpful. She was the best U-Haul person we have ever dealt with by far.
Todd NThe link in the txt was not user friendly. I got out of the truck locked it and started driving off when I remembered the txt. Too late to get the required pictures and I’m sure I was charged for someone to confirm I had the gas gauge back to where it was and there was no damage. Got a receipt of charges with no explanation
Mark BNothing. The people at Hodges hooked up the trailer and unhooked it for me when I returned the trailer. Good customer service!
Donald YBest experience getting a Uhaul rental.
Jake R