Customer Reviews for Hoffman Rentals
(U-Haul Neighborhood Dealer)

911 reviews

3311 Monroe Rd   De Pere, WI 54115
(Near county rd G)

(920) 336-1215

Location Hours

  • Monday - Thursday:
    7 am - 8 pm
  • Friday:
    7 am - 12 pm / 1 pm - 8 pm
  • Saturday - Sunday:
    7 am - 8 pm

Services at this Location:

Contact Us

(920) 336-1215

3311 Monroe Rd
De Pere, WI 54115
(Near county rd G)

Services at this Location:

Location Hours

  • Monday - Thursday:
    7 am - 8 pm
  • Friday:
    7 am - 12 pm / 1 pm - 8 pm
  • Saturday - Sunday:
    7 am - 8 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

licia H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Please install jacks on all 6x12 trailers

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Extremely helpful

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

No improvement needed according to my experience. Awesome experience! I was so happy that the trailor my husband and I needed, plus insurance, came to about the same price as delivery from the business I picked up my freezer from. I was so happy we could pick it up ourselves because if I had Van Vreede's deliver it, we would have to wait for at least two weeks. We were able to pick it up the next day due to our local Uhaul dealer. Thanks Hoffman Rentals for your friendly and timely service.

Jennifer L. 
Rating:
5.0

I am so pleased with this location. I always use it for my moving purposes

JUSTINE D. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Check out was quick and easy. Location was easy to find and access.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Door on the trailer tended to stick a bit in the closed position, may need some attention, when I first tried opening it after picking it up, i almost went back to the pickup location for assistance. Otherwise, the pickup facility was well run, responsive when I arrived both for pickup and dropoff, and was very helpful in getting hooked up and disconnected.

TERRANCE P. 
Rating:
5.0

Customer did not leave a comment.

Niels J. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Owner at site was super helpful! Was very pleasant to deal with and covered all the important information

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great service.

Benjamin C. 
Rating:
5.0

I was very pleased with the overall experience.

Darell G. 
Rating:
5.0

Customer did not leave a comment.

arthur U. 
Rating:
5.0

Thank you

Blake O. 
Rating:
5.0

No improvements needed. Mr. Hoffman was an excellent guy to work with!

David V. 
Rating:
5.0

Very helpful customer service person .

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Mainer M. 
Rating:
5.0

Needs Jack's on the hitch for unhooking I could barely lift it off the ball on my truck

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

UHaul called me to change my drop off location after I already had a signed contract and was on the road. I was told the drop off location I chose had a limit of two trailers and they already had two on site. I agreed to a change but when I arrived at my preferred drop off site a couple hours later there was only one trailer there. Also, when I needed to change my pick up day, UHaul's website was unable to locate any reservation for me even though I made the initial reservation on line logged in to my account. I ended up having to call a rep to make the change. It would be more user friendly if this could be avoided.

Marshall L. 
Rating:
5.0

We've rented from different U-Haul places over the years and all have been good. Vic was better than good, he was knowledgeable, helpful, kind with good sense of humor. He explained every regarding the trailer, and came out to help book it up(Jim has done it so much that he was about finished when we finished paperwork). Vic is a great rep for U-Haul because he is a really great man. Jim and Jean Bauer Goodman, WI

James B. 
Rating:
5.0

Customer did not leave a comment.

Dan Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
3.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

Customer did not leave a comment.

OREST Y. 
Rating:
5.0

Hoffman Rentals was outstanding to work with and the trailer was in great work condition. If businesses want to learn what customer service is, see Victor at Hoffman Rentals. He will be my first contact for any rental needs I have in the future.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

frank D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Victor did a great job

ALEC H. 
Rating:
5.0

No need for improvement that I'm aware of, very helpful and accommodating.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Mercedes P. 
Rating:
5.0

Great to work with

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
1.0

The guy working is a total ass. He tried mansplaining towing to my wife and told her she couldn't take the trailer and refused to hook it up. Then when she explained that U-Haul already approved our vehicle and hitch, he told her not to leave the lot because it was too dangerous. She's been towing heavy loads for 15 years including horse trailers, boats, rvs and whatever else you put behind her truck. Just because you're bad at something doesn't mean everyone else is too, bro. Then when she tried returning it, he told her to wait outside while he finished his conversation and he would come out eventually. He never showed, so she unhooked it herself and had to go back for him. I can't believe what a shit show this was. What should have been two 5 minute stops turned into a battle and a bunch of our time wasted. We've hooked up and dropped off at the mid valley location at least 4 times in the last 3 years and it's always stress free and really fast. Not here.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Excellent service again

Troy E. 
Rating:
5.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Mr. Hoffman is ALWAYS professional and courteous.

James F. 
Rating:
5.0

Customer did not leave a comment.

Jason Q. 
Rating:
5.0

I cannot think of anything

John L. 
Rating:
5.0

Fast service.

Cole S. 
Rating:
3.0

Operator had a Slow computer system.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Victor Hoffman worked hard for us to find the truck we needed and have it ready on time. What a great guy! Thank you!!!

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Great service

William R. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
4.0

Victor is a great friendly guy. Definitely where ill rent again

Tyler Jon Z. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

The gentleman there was very helpful and friendly

Cathy O. 
Rating:
5.0

Customer did not leave a comment.

Marla C. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
3.0

He had computer issues which delayed the pickup procedure

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Very personable

Jeanne A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Very efficient, excellent service

Paul C. 
Rating:
5.0

Customer did not leave a comment.

MAURICE T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Easy and Fast pick up! Excellent service.

Rochelle E. 
Rating:
4.0

Friendly and helpful!!

SCOTT W. 
Rating:
5.0

The gentlemen was more than courteous and kind, he was caring and willing to help fix the electrical issue on my vehicle as well. He gave me every detail as to what to do and who to contact if anything whereto happen during my trip.

GERALD S. 
Rating:
5.0

I had a great experience at this location. Vic was more knowledgeable about your offerings than all the other uhaul employees I have encountered in the past 30 years put together. This guy knows his stuff and tells you straight. Great location, great operator.

Michael E. 
Rating:
3.0

Treat women with a little bit more respect

Mark G. 
Rating:
5.0

This u-haul site is excellent. The owner was very helpful and we were pleased with the service!

Jennifer T. 
Rating:
3.0

Customer did not leave a comment.

Tammy H. 
Rating:
3.0

The rental return place was not as I was advised when I booked the uhaul. I didn't appreciate getting told to settle down when I expressed my concerns. Not very customer friendly.

Bennett S. 
Rating:
3.0

Customer did not leave a comment.

Joel V. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
4.0

Transaction was trouble free.

Rob R. 
Rating:
5.0

Thanks

Tim D. 
Rating:
5.0

Hoffman Repair where we picked up the trailer was very helpful.

Ron B. 
Rating:
5.0

Vic was great and very helpful! He helped us get it all set up and helped us in the return process as well. I would highly recommend!

Lexie P. 
Rating:
4.0

Location is a little dark at night. Trailer seemed overly heavy even when empty. Maybe that is needed in the commercial environment. Attendant had good customer service skills.

Lee M. 
No reviews have been submitted for this location.

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