Clean and friendly!
Meghann D
Customer Reviews for Hoffman's Outdoor Power and Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Steve SClosed when we returned the trailer.
Michael CSeamless move,U Haul was just great from rental agent Paul to condition of truck couldn’t have been better. Thanks Denny Hamill
Hope HHad a great experience, Hoffmans staff were very helpful and very informative.
Grover SHoffman's Outdoors was excellent service all the way around. It was U-Haul themselves who left a bad taste in my mouth. They forced me to pay $100.00 more than what was necessary then the East Petersburg location refunded the excess $100.00 via my bank card and it took 3 full business days before I got what was rightfully mine. U-Haul number 1!! Has no business charging their customers extra money based off the card that was used to pay. If U-Haul insists on charging extra deposit money then they must return All deposit money in cash regardless of how the deposit was paid. It's not right nor is it fair to expect people to wait for 3 days to get their money back in their possession. U-Haul needs to immediately change their policies and start refunding deposits in cash!!! It's uncalled for what I went through last week I'm very angry with U-Haul. I'm on disability and they tied up all my money longer than necessary.
IAN MWas an after hours drop off so I didn’t get to see inside their office or meet anyone
Scott PEverything ended up being fine. However, when we arrived at the Halifax location, the online check-in was problematic. I had to call the 24 seven help to be able to finish the check in. I only needed a 20 foot truck and ordered it on Friday however upon arrival, the 20 foot truck was not available. They only had a 26 foot truck. And then during drop off I had issues with the online drop off as well. It might’ve been the Internet connection that was not prompting the next screens. Timely. I don’t know. But they phone call to the 24 seven help was very helpful.
Shelby DThe staff at Hoffman’s were exceptional!! Great customer service!!
Harold DVery good Service, Thank you very much 🙂
Sam PI’ve called every day since the move asking for a call back because I can’t find a white shelf. The invoice was taken right out of my account so a call would be nice.
Randy HThis was not my drop off location. I dropped off in East Flatbush in Brooklyn, NY The whole experience was not positive but the folks at Halifax tried to sort it out. QR code wouldn’t work. Was told I wa getting additional charges.
Curtis HEverything went smoothly, thanks.
Steve HThe location/service was amazing to work with because we had nothing but issues with the mobile pick up and drop off service. The Uhaul renting process was terrible but the people at Hoffmans went above and beyond.
Christopher BMore trucks available, larger.
Michael EGlen at Hoffman’s was very accommodating. Communicated well with us throughout the process. Thank you for making a step in the moving process a little more simple!
Beth SWe were charged for fuel when we received the truck with only a 1/4 tank and we refilled what we did use back up to that level. Then upon return they charged us fuel fees for not filling it up when that’s not how we received the truck.
David RHoffman's people were superior, however, the uHaul customer service that calls needs a lot more training. The calls that I received were very rude including telling me I can cancel the order. I don't understand when I reserved this item on 11/2 they would call me on 11/23 telling me that it wasn't available at Hoffmans and I had to pick it up in Harrisburg. That to me is very poor customer service. There wasn't any reason why they couldn't have the truck up here for me. Thank you Hoffman's for getting the truck local and convenient for our pick up and return needs.
Janet RGlenn and the Team at this facility is always friendly and helpful with customers questions and needs. My complements and thanks to the Team!
RANDY MNive truck. Easy to drive. Good service at Hoffmans
GENE TI got charged 19.00 for gas after I already put more in before dropping off the truck. I’m not happy at all. THE WORST EXPERIENCE EVER
Angela HDropped truck and trailer off after hours. But got charged 19.00 for gas. I shouldn’t have been charged anything after all the problems I had with the pick up and dirtiest truck ever
ANGELA HGreat service from Hoffmans.
GENE TI guess there was a shortage of trucks available, Glenn went above and beyond to go get a truck for us to move our son back to Penn State. We appreciate his effort immensely. Thank you.
JONATHAN TWe had a very good experience dealing with Hoffman's Outdoor Power and Repair when we needed a rental truck on very short notice. The U-Haul truck we rented was in very good running condition and was very clean. We won't hesitate to call Hoffman's first the next time we're in need of a rental truck.
Karen GBrad Breslin at Hoffman’s Outdoor and repair was very knowledgeable & helpful throughout the entire rental process! I would highly recommend them to everyone!
Daniel TNumber one make sure the gas gauge is correct with the paperwork. Also be very clear about the amount you're going to charge per mile. Also when you have to do a self check-in in the area that has no cell phone service regardless the carrier and be charged twenty bucks for return fee because of a dead zone. Lastly we can't take a discount when we reserve a truck and the reservation is late about an hour so you shouldn't charge a whole day's rental fee when you return the truck late about an hour!
Matthew NStaff is knowledgeable. Check in & check out were quick & easy. Very well run operation.
WILLIAM KVery helpful
ALAN SGlen was very helpful and knowledgeable.
JASON SEasy drop off.
Jennifer DEverything went well. Check in was quick and easy. Truck was clean. I knew I had to get gas, but the low fuel light came on after I drove about three miles. Otherwise it went well. Truck worked great, no problems.
William KI don't have cell phone service at this location, at least not internet service. I was unable to return the truck, because of this. I would like a refund for the extra $20 fee that I was charged.
Michael KWonderful courteous staff. Great rental experience.
WALTER GNothing it was great!
Teresa KNice atmosphere friendly staff
Christopher CFast friendly and nice!
Barbara Sthis was my first experience with u haul rental, and I must say it was smooth and perfect. I will definitely rent from them for my next move. Keep up with giving great customer service!
Barbara S