Customer did not leave a comment.luanne C.
Customer Reviews for Hogg Super Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PETER Q. | Overall Experience
Amazing experience from start to finish! Will definitely use again if ever needed in the future! Two thumbs up!!Rochelle S. | Overall Experience
Customer did not leave a comment.Kelly F. | Overall Experience
The young man working the desk did not seem to have knowledge of the company or protocols. His attitude said loud and clear customers dont matter he was just doing a job.Steve C.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.MATTHEW G.
Great service!Martin W.
Great service.Rosemary P.
Very helpful with uhaul truck also!!ELIZABETH M. | Overall Experience
Customer did not leave a comment.ELIZABETH M.
Thank you!Linda M. | Overall Experience
Had a very pleasant two years of renting a 10 x 20 storage unit. I did not have climate control and even in the harshest weathers my belongings stayed dry.Maria W. | Overall Experience
We were extremely disappointed in having our pick up and drop off changed 25 miles away... it was an extreme disappointment and cost to our employees having to pick up.Kayla G.
Over chargedBenjamin S.
Customer did not leave a comment.Edward H.
Guy was very rude when dropping off. I dropped vh off at 1230 pm it wasn't checked in to 430, I told him about the dolly I was never giving and rudly stated well u should have grapped one when u rented the uhal I didn't even rent the uhaul from this place, the person was not at the desk we waited 10 minutes then he finally came out of no where claiming he was in the bathroom,Robert P.
Customer did not leave a comment.Victoria P.
Customer did not leave a comment.Kelly F.
I don't know. Free beer maybe? It was pretty seamless.Dean S.
Customer did not leave a comment.Patricia U.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.Angelica E.
Customer did not leave a comment.Shannon G.
Customer did not leave a comment.Ray A.
the tires looked like they were ready for replacement, but overall trailer was in nice shape and servred it's purpose wellLAWRENCE L.
Young man was very helpful, polite, interested - but he needs training. Stumbled thru filling out contract. I ordered this truck over the phone. Ask for a 26', went over latter to see it was a 23' with grammays attic. not the same!!!Carl Y.
Customer did not leave a comment.Pamela P.
Customer did not leave a comment.biilie joe S.
Customer did not leave a comment.Kim K.
The young man who worked there was very helpful and made my experience go smoothly. Great worker and very kind. âï¸âï¸âï¸âï¸âï¸William S.
The iPhone app to check my rented trailer back in was useless. Would not let me move forward without submitting fuel, mileage, etc. Even submitting bogus data would not let me continue. Wasted half an hour on the phone trying to confirm that it was returned and that I wouldn't be charged for additional days.Andrew W.
Customer did not leave a comment.Coleman D.
Customer did not leave a comment.Emily A.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Tim K.
The young man who was working when I picked up my equipment was excellent. He helped me hook the equipment up and made sure I had everything I needed for a safe haulNeil M.
Dispatch really needs to get its act together. I finally got my trailer from Westfax after a wasted hour.Dean S.
Went to one outlet they found another outlet that had what i needed it was fast, friendly and easy. Great service at both locations.SIMON C.
Customer did not leave a comment.DARRYL S.
Overall excellent, I would use them again. My only complaint is that I wish the rate was prorated to get a refund on time paid but not used.Ted A. | Overall Experience
The service and equipment was first-rate. Expanded hours would have been welcomed, but there might not be enough demand for it at this time..James S.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.Holly T.
These folks are very focused on customer service. Great experience!MARTINJAMES W.
More knowledge for employee about the insurance cost & how to apply it.Mark H.
Customer did not leave a comment.Robert P.
Outstanding customer service! Alexis was cheerful and made the rental process hassle-free!MARTINJAMES W.
Customer did not leave a comment.Kathy N.
Customer did not leave a comment.Teresa V.
Customer did not leave a comment.mark H.
The uhaul app is junk. I've rented several times and have yet to have to app work properly for me returning the vehicleADAM B.
Customer did not leave a comment.MICHAELA S.
Customer did not leave a comment.JOHNP M.
Customer did not leave a comment.EDWARDG W.
Customer did not leave a comment.EDWARDG W.
Customer did not leave a comment.ed W.
The uhaul app sucks. Have had several rentals and usually I can't get the app to work for the returns.adam B.
Customer did not leave a comment.STEVEN S.
The staff was super helpful, do not change a thing.STEVEND C.
The staff was super helpful. Do not change a thing.STEVEND C.
Customer did not leave a comment.Jeffrey K.
My issue is with uhaul customer service that quoted me a price then charged me out of town prices after making me wait 3 hours for a responseJESSICA G.
Explain rental charge. I will never use uhaul going forward.CEPHUSERNEST DAR V.
Dean and his daughter were wonderful. The truck and dolly however was a large safety hazard! The passenger tail light on the dolly fell out of its socket. Not being able to see the signal on a large trucks dolly was dangerous for my husband and passenger safety and for the safety of other drivers. Another hazard, was the air conditioner did not work! It blew hot air! This was severely unsafe as we were traveling in 90+ degree weather! My husband and passenger were soaked with sweat! Besides being severely uncomfortable, they could have passed out from heat exhaustion! We will never use uhaul again, as your competitor Penske, warned us your scheduling and trucks would be in severe disarray. They were correct! We will always recommend Penske! The uhaul brand should be ashamed of the condition of their vehicles.Mark G.
Customer did not leave a comment.JOHNMICHAEL G.
Everything went well !Scott H.
Customer did not leave a comment.James P.
Customer did not leave a comment.IAN K.
Your computer system was awful!! The poor woman working had such a hard time and it took 45 minutes to receive the truckSheryl T.
I rate u this way for a reason I need u to call me ASAP soon as u get this message. Im trying to find out why was another $167 + was token out my account.MARCUSJ C.
Customer did not leave a comment.TARYNLOU W.
Customer did not leave a comment.WILHELMINA M.
Alexis in Angola was wonderful to deal with and was most helpful with all aspects of our Uhaul rental.Patrick L.
Very helpful, great experienceThomas O.
For some reason it was 100 bucks more to rent the same trailer 2 weeks later to take my bike back home🤔WILLIAM P.
Customer did not leave a comment.DEANTHOMAS S.
Issues with transmission throughout trip Everytime brakes were applied trucks engine would idle up causing me to continually having to put truck in neutral in order to safely stop. Issue reported to drop off location and U-Haul and still Waiting to hear from district manager â€œHectorâ€ who is supposed to call. Very disappointing for $2100JOSEPHANTHONY B.
Customer did not leave a comment.GINA W. | Overall Experience
Put a jack stand on your trailers.larry S.
Your team did a great job. The equipment performed flawlessly. Having Sunday availability to make the transaction- made U-Haul an easy choice. Thank you.JAMES S.
Customer did not leave a comment.SHERILYNN S.
The fact that U-Haul requires you to drop off via a link through your phone or else be charged a fee is absolutely ridiculous. On top of it all, the link would not "find my location" even after my location was turned on and I tried different browsers. This aspect of the drop-off needs to be tweaked. It's no fault of Hogg Super Storage; it's a U-Haul issue.Michael I.
Nice an easy check in .MICHAELPATRICK L.
Customer did not leave a comment.DEAN H.
Great people to work withLINDAJEAN L.
Customer did not leave a comment.GABRIELEP B.
Customer did not leave a comment.todd T.
The staff went above & beyond providing excellent customer service!!!Pamala B.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Nan M.
Great customer relationThomas S.
Update the address to the pick up and drop off locationDanielle M.
Super experience. Young man at counter was very VERY professional. Returned my call within ten minutes! Used to go into Buffalo now we don't have to! Thanks againGARY H.
Be on time to open the store up.Amos F.
The people were very helpfull, friendly and courteous.JOHNFREDERICK D.
Customer did not leave a comment.matthew R.
The Uhaul trailer would not fit the fixture on my car. The folks at Hogg tried to help but were unable. Instead, they charged me a $50 cancellation fee without letting me know after saying they would be flexible. Very displeased.ANTHONY F.
Extremely helpfulANTHONYJ G.