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Edward P
Customer Reviews for Hogg Super Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alexis was a pleasure to work with
MICHAEL SVery good experience! Highly recommend.
Richard JExcellent customer service , from the moment I walked though the door, to the time I checked out.
Martin Wall was well traier was clean and nearly new easily accessed and returned
ANTHONYGERALD BHolly was amazing she walked me through the process of checking in, she gets 5 stars. Grateful for her help!! Area of improvement - allow customers the option to prepay with credit card and give copy of license at physical location.
Melanie MEasy to drop off....good location.
Ryan FTruck was clean, felt the steering was off, felt like it was shaking at times, did mention to vendor at return
Greg RThe mileage was incorrect and they would not correct it. When I got in the truck, it had over 7000 miles on it (new truck) but I was charged with a mileage starting at 6970. Cost me an additional $40 to rent this truck. I will NEVER rent a u-haul truck again.
Timothy FEasy process. Friendly and engaging staff member.
James PFriendly, Professional
Caryl Y1st time here thank you for great service
WAYNE FThis location should keep to local rates for open trailer rentals! I rented a motorcycle trailer a month ago from another location within 25 miles for $14.95 for the day. Hoggs OVER CHARGED ME $24.95 THE SAME PRICE FOR THE LARGER OPEN TRAILER! ITS WRONG MAKING MONEY OFF PEOPLE LIKE THAT! I PERSONALLY WOULD RATHER INCONVENIENCE MYSELF THEN GET USED AND RIPPED OFF BY THIS FAMILY CO AGAIN! WATCH AND COMPARE PRICES PEOPLE! I RENTED A MOTORCYCLE TRAILER!!!!🤔😤😡
JANET KCertify that vehicle is road- worthy and tested. The truck was clean and had great power, but tires were unsafe. Shocks were inadequate and truck shimmied and bounced on the highways.
John SThe owners went out of their way and were very helpful and accommodating . Would use this facility again.
Sally F | Overall ExperienceCheck windshield wipers prior to renting out. Bit other that that 100% great
Paul DNice truck great service
Joseph AMy reservation was moved to this location and the girl at the counter was great!
Brenda OAwesome experience overall from start to finish! Thank you!
Karen BI rented a vehicle in December, I would recommend salting the walkway and driveway for it was very icey.
Suzanne TAlexis from Hogg Super Storage went out of her way to help us when we had an issue with our truck hitch. As a result we were able to complete the job at hand instead of having to reschedule. I cannot recoomend this location and the u-haul service more highly! Best customer service I have seen in years. Rick
Richard CWasn't thrilled to see the tail lights on my camper had both been shattered while in storage. Someone clearly backed into the camper. Not blaming the facility for that. It is the only storage facility that I've seen that doesn't have a working gate or even a fence around the property.
Todd K | Overall ExperienceVery friendly and courteous, and explained everything perfectly
Brenda BMade a reservation to pick up trailer at 9, that morning had to get lounge fixed for lights so was running late, got a call at 9:30 asking if I want to cancel, I told him no I'm running behind, get another call at 10:45 again regional manager asking if I want to cancel and change days, I say no I'm 10 min away I have plans and I need the trailer hence the reservation. Get there and the older man had a bunch of computer issues trying to do contract, had me swipe my card 5 times and still nothing, he calls in manager for help, now 20 minutes later that I've been there he comes in clicks something tell me to insert my card, IDK if I rolled my eyes or not but I was there a long time but he immediately starts yelling at me staying if you have an attitude get out of my place I'm not revving to you, me having domestic violence issues get defensive and I said what the fuck is your issue, he the goes now your swearing at me you can leave I'm not renting you anything, I said I'm swearing because you're screaming at me as a customer. He still continued to treat me like shit until my nephew asked him to calm down and just put the rectal thru. When we were outside hooking up with help from the older man who was so polite the manager sat diving another trailer just staring at me trying to intimidate me. I believe he needed the trailer for someone else and with the calls before I got there then how he treated me there I do believe he needed that trailer and was trying to get me to not rent it. His name was Matt in Angola and now that my move is done I'm calling corporate to have the cameras pulled and I have my call record of him calling from his personal phone which I don't think should be happening, 9am is an estimate pick up time they shouldn't call every 30 min harassing you as to when you'll be there when I was only 2 hours late. I'm very unhappy with u haul and this regional manager especially when I rent very often.
Jessica GThe lady who was at the desk was amazing. Very professional. Customer service was top notch. 👍
harry hWe kept our boat here for the summer as SPM had not cleaned up their act. Thank you for being close to the water which meant accessing the boat was fast and easy!
Larry H | Overall ExperienceAmazing experience from start to finish! Will definitely use again if ever needed in the future! Two thumbs up!!
Rochelle S | Overall ExperienceThe young man working the desk did not seem to have knowledge of the company or protocols. His attitude said loud and clear customers dont matter he was just doing a job.
Steve CGreat service!
Martin WGreat service.
Rosemary PVery helpful with uhaul truck also!!
ELIZABETH M | Overall ExperienceThank you!
Linda M | Overall ExperienceHad a very pleasant two years of renting a 10 x 20 storage unit. I did not have climate control and even in the harshest weathers my belongings stayed dry.
Maria W | Overall ExperienceWe were extremely disappointed in having our pick up and drop off changed 25 miles away... it was an extreme disappointment and cost to our employees having to pick up.
Kayla GOver charged
Benjamin SGuy was very rude when dropping off. I dropped vh off at 1230 pm it wasn't checked in to 430, I told him about the dolly I was never giving and rudly stated well u should have grapped one when u rented the uhal I didn't even rent the uhaul from this place, the person was not at the desk we waited 10 minutes then he finally came out of no where claiming he was in the bathroom,
Robert pI don’t know. Free beer maybe? It was pretty seamless.
Dean Sthe tires looked like they were ready for replacement, but overall trailer was in nice shape and servred it's purpose well
LAWRENCE LYoung man was very helpful, polite, interested - but he needs training. Stumbled thru filling out contract. I ordered this truck over the phone. Ask for a 26', went over latter to see it was a 23' with grammays attic. not the same!!!
Carl YThe young man who worked there was very helpful and made my experience go smoothly. Great worker and very kind. ⭐️⭐️⭐️⭐️⭐️
William SThe iPhone app to check my rented trailer back in was useless. Would not let me move forward without submitting fuel, mileage, etc. Even submitting bogus data would not let me continue. Wasted half an hour on the phone trying to confirm that it was returned and that I wouldn’t be charged for additional days.
Andrew WThe young man who was working when I picked up my equipment was excellent. He helped me hook the equipment up and made sure I had everything I needed for a safe haul
Neil MDispatch really needs to get its act together. I finally got my trailer from Westfax after a wasted hour.
Dean SWent to one outlet they found another outlet that had what i needed it was fast, friendly and easy. Great service at both locations.
SIMON COverall excellent, I would use them again. My only complaint is that I wish the rate was prorated to get a refund on time paid but not used.
Ted A | Overall ExperienceThe service and equipment was first-rate. Expanded hours would have been welcomed, but there might not be enough demand for it at this time..
James SThese folks are very focused on customer service. Great experience!
MARTINJAMES WMore knowledge for employee about the insurance cost & how to apply it.
Mark HOutstanding customer service! Alexis was cheerful and made the rental process hassle-free!
MARTINJAMES WThe uhaul app is junk. I've rented several times and have yet to have to app work properly for me returning the vehicle
ADAM BThe uhaul app sucks. Have had several rentals and usually I can't get the app to work for the returns.
adam bThe staff was super helpful, do not change a thing.
STEVEND CThe staff was super helpful. Do not change a thing.
STEVEND C