Not real knowledge
Christie F
Customer Reviews for Holiday Inn Port Clinton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I talk to was very helpful and kind and explained everything thoroughly to me.
Joyce BDrivers side mirror was loose. Great place to rent from very friendly with easy in out access.
Lloyd BUpdate vehicles. White knuckled driving something with 137000 miles.
Steve SWorkers were very efficient and helpful equipment pickup was fast and easy as well as the drop off
Kade mThe owner of this operation shared my personal information / rental contract in a bar with strangers. He made the mistake of showing a coworker of mine who recognized me from my work info and informed me of the act afterwards. This seems a bit odd and, frankly, very unprofessional. I'm unsure why he has access to rental agreements from his phone and why he felt the need to show it to strangers in bar. Pretty disappointed.
Matthew SGreat customer service, smooth experience. So appreciative of the ease of the rental and with the manager working with me to accommodate my schedule.
Mona BJon as very helpful and went out of his way to make sure our needs were met. Thank you
Kenneth SNo improvements needed.. From making reservations on line, picking up truck and returning it - everything went very smoothly. Jon was very tentative & helpful. Very easy transaction. Would definitely rent again if ever needed.
Douglas MGreat experience and quick response from the owner.
Brandon TWe showed up to pick up truck. Truck rented was under maintenance. Then maintenance person took keys to all trucks and went to lunch. He did return within 10 minutes; however, this was a bit of an incovenience. Otherwise, it was a great experience.
Dave MSeamless pickup and drop-off at this remote location. Truck was ready and communication was excellent.
Mike HWe had to change our time from 9:30 am drop off to 7 am because someone else booked the truck that day. It was frustrating because we just moved and had to wake up very early to get the truck back when we planned on going. I know this was no one's fault besides the sites because the site is not synced with reservations so it doesn't know better than to give you any time. It definitely needs fixed and addressed. Thank you.
Kirsten TJohn was very helpful and professional. Answered all questions and communicated extremely well. I would highly recommend him to others.
THOMAS RI drove 10 miles and i was charged for 40 miles. The truck was dirty and i had to sweep it out before i could use it. I returned it at 1:30 and it says i did t return it until 5:30. Horrible experience. I have rented uhauls several times before. This time was hands down the worst ever.
Dawn HExcellent customer service. Made this a very easy process. Will definitely come to you guys again.
angle jJohn was great to work with!
JENNIFER KNothing, really
DAWN CThe pickup was easy and the truck was ready for my move. The in town use was very affordable and helped get the job done in less time than we could have done using a pickup truck.
Michael MThe owner of the location called and checked in on the reservation. He was extremely pleasant when he gave me the instructions on how, where, and what to do when I arrived on the location.
Jennifer HThanks for the truck and great service!!
Jeremy NThe Holiday Inn desk employee was not knowledgeable about the U-Haul turn in process. Used the U-Haul app process which worked well and then just handed the key in. The app worked well for turn-in.
Daniel WPlease work on your online system. It’s terrible. If it wasn’t for Jon at the location who made it so easy than I would have had to cancel. Ty
John KThe gentleman that runs the uhaul has his shit together. Super organized
Melanie WHad registered and prefer deck to pick-up but when U-Haul changed my location they switched to a non desk pickup. I would have preferred a different size vehicle from a desk pickup but wasn’t given that option or told it wouldn’t be.
Jody SSo easy.
John DEveryone was friendly. Thank you
Hayward EYour good
Pat CI booked a 24hr truck on a Wednesday for use on Friday . Online the price was quoted at 79 cents a mile and I declined the extra charge for “safe move” insurance. The quote stated estimated total would be $73 and some change. After picking up the truck, using it and returning it. We noticed that they charged us OVER $100 for the rental. This was a much different price than I was quoted for and booked for online. The guy at this location added the safe move insurance without my consent. He also failed to notify us the rate was going to $1 a mile on Fridays and Saturdays. Which my booking quoted me a 79 cents a mile not $1 a mile. Needless to say, he was rude and not any help in resolving the issue. Submitted a complaint for the rate change and almost $40 difference and they said that the only thing they could do was refund $15 for the insurance and the rest was out of their control. I would NOT RECOMMEND U-HAUL to anyone needing to move. Find somewhere that is HONEST with their customers.
Dakota GSuper easy process start to finish
Chris BGreat service and communication from beginning to end.
Michael SClean truck, but battery died and had to call for a repair. The repair was timely, but set my schedule back.
Matthew PEnsure cruise control is standard in all vehicles
gerard sThe owner was empathetic to my long drive and the weather and that I had forgotten to leave the key when I dropped off the vehicle. My overall experience was great although I hope to never move 1700 miles again.
Laurie LVery fast check out. Location was very nice
william fVery polite, excellent quality customer service. I will definitely use Uhaul services for all my moving needs.
Cassie BI stopped to put gas in the truck and the battery completely died and left me stranded. My husband ended up having to bring jumper cables and fortunately got it started. Because of this I missed being able to drop off my old couch, which was half of the purpose of renting this truck and ended up having to take it back to my house because the place was closed by the time I got the truck started again and had to schedule a pickup after, which cost $50. The only benefit your company has is excellent service reps. The two I spoke to were extremely helpful and prompt. Otherwise, this experience was horrible. The truck was clean but needs mechanical attention.
Cassandra BPick up was excellent, representative was great. The return was horrible
Denise MNothing better
Dorothy MNo complaints awesome staff
Marc AFirst experience with a remote location. Was not a good experience.
Christine LYour customer service rep John was great to work with!
Thomas SHandling reservation remotely was a plus. Howrever paperwork came after the fact. Was surprised by the $15 insurance charge - this had not been mentioned. The pickup location was very handy for me - will use again if needed. I will recommend to friends, but advise them to make reservation several days in advance so paperwork, re contract info, is received prior to use. Would also advise them to ask for extra charges beyond rental fee and mileage rate.
Ed CJohn was absolutely the best to deal with very much appreciated his expertise and he comes highly recommended
Steve EEverything went so well working with the man named John who got me on my way without a delay! Thank you John!
John Vmake sure trucks are clean garbage in the back and energy drink bottles, and papers in front - I threw everything away
Joe RPerson very helpful and easy to drop off.
Jon SThe return process in the app stopped just as I was about the photograph the cleanliness of the inside of the vehicle and then there was no way to pick back up where i left off
Kevin BTwo great experiences . John is very helpful and he makes the process very easy.
Marie B