The staff was very kind and helpful. Pleasant experience for sure
JAY S
Customer Reviews for Hometown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First experience with renting a UHAUL van (10 footer). Reserved 2 days in advance online, with the specific pick up and drop off location I wanted. Skipped the phone app option because it was only rated 3.4 stars out of 5 and the recent reviews were terrible. Flew to PDX early in the morning and grabbed an Uber to my UHAUL pickup location. Waited outside the office until they opened and was the first customer as soon as the manager unlocked the door. Everything was going fine with the check in process until the system apparently 'crashed' after a few minutes and right before I was to scribble my sig on the pad to sign for the rental agreement and walk out the door to drive away with the van. Another male customer then walked in at the same time I was about to scribble my name, smelling of cigarette smoke, with no wedding band, and looking like a worn out FBI field agent who kept his phone positioned covertly with the camera pointed at me just a couple of feet away as he was resting against the counter 2-3 feet on my right. He was already squared away with the app apparently and after a few minutes of standing next to me, the employee asked if he had already reserved the van to which he said yes and he didn't even show her the reservation on the phone, give his name, nor did she ask for anything, and then he simply walked out and drove away in the van. The employee then called multiple numbers for assistance with my online reservation that kept giving her issues (apparently). In the end, after spending a full 60 minutes there in the office getting frustrated trying to re-do everything I had squared away 2 days prior online, both on her computer, as well as downloading the app that someone she had called had sent me a link to download, and then trying to re-enter all of the reservation details at least 10 times she finally called her 'boss'. This guy was the head honcho apparently, and I was physically close enough to where I could hear over the phone that he was instantly trying to pass off the issue to be dealt with by someone else while he spoke to her. That necessitated me instantly interrupting him and saying loud enough over the counter so he could hear my voice that 'the buck stops with him'. Then the employee repeated that phrase exactly to him because she seemed frustrated as well given the effort she was putting into this and seeing that I was about to walk out of the door and go throw myself in front of the next big truck that was speeding down the road. That got the head honcho to pull his head out of his backside and got things moving, and I was finally given the keys and promised by the manager that the head honcho would email me the reservation and paperwork soon. I just signed some hard copies and she promised that my initial quote from 2 days prior would still be honored, but I ended up having to pay tax on the rental now that we were doing the transaction in WA instead of OR which cost an extra $40+ which was just extra salt in the wound. Once I was done with the van rental, I drove it to the drop off location I chose when I initially set up the reservation online. I was greeted by the manager and I told him that the past few days had been a horrible experience with the van (this included dealing with all the idiots on the road as I drove from Vancouver WA down to southern Oregon with 2 separate car fires in the middle of a workday JSO Portland on the 280 and a traffic collision at the end of the workday JSO of Eugene, all of which occurred only in the southbound lanes which I was traveling in, snarling traffic and causing a 3+ hour delay to what should have been a 4 hour drive). He immediately pulled up my reservation and then called someone discussing why I was there like I had committed an unknown offense. Knowing that I already had a horrible experience with the entire evolution as soon as I walked into his office, he requested that I drive the van to another location 'because another customer needed it the next day'. Which was lame to ask for due to a couple of reasons. First, I chose that specific drop-off location for a logistical reason when I made my initial reservation, and the reservation number or details never should have changed, so all of the information on his screen should have been the same, unless the 'head honcho on the phone in Vancouver' decided to switch things up for the sake of UHAUL's own logistical needs over the customer's logistical needs that were planned out 5 days prior. Secondly, there were two other employees in that office in addition to the manager, one of which was sitting on a chair by the door playing on his phone, and another who was standing next to the manager apparently being trained up on the computer software UHAUL uses. Either of these two extra staff could have driven the van to the other location anytime that day when they had the time. Obviously the employee on the phone had the time right then and there to get it done, but he was obviously too busy f'ing around on his phone, and was probably related to Saul, whereas I was just a stranger who ended up doing UHAUL's work for them. When I said 'NOPE' after being asked to drive it to the other location (not knowing how far the location was or where it was located), and after being overly frustrated with the entire UHAUL experience, the manager said I would be charged double for the rental if I did not comply with the request to move the van where they needed it. That's just a lame way of forcing a customer to do the job you have extra staff on hand to do (I very much want to insert stronger language here instead of 'lame'). When I asked him if he saw on his computer screen how much my rental was, Saul said it did not give him that information. Then I asked where the location was that he needed the van dropped off and looked it up on my phone. I then forever gave up the business idea that the 'customer is always right', at least in America, and drove the van over to the location they blackmailed me into driving it to by threatening me with an extra $440 dollar charge on top of the $440 I already paid for the rental. I was met by the manager at the 'new' location who was expecting me. I immediately told him what a cluster f*ck this UHAUL operation was as soon as I walked in the door and he was sympathetic to the situation and knew ahead of time about the frustrations I had based on the call he received from Saul at the first location I wanted to drop the van off at. He already had my information on his screen (using the same software that Saul was looking at when I asked him earlier how much I had been charged when he told me that his screen doesn't show that information). When I asked this other manager how much I had been charged for the rental, he had it right there on his screen and rattled off the correct amount ($440) as it was directly tied to my reservation number. This was the same exact one that Saul had in front of him, which confirmed my suspicions about him being a liar when I asked how much my rental was. Saul runs the UHAUL operation and Climate Control Mini Storage business at 2012 Kingswood Drive, Medford, Oregon. If you are a military veteran, or active duty or reservist, I would highly recommend you spend your money elsewhere, as Saul does not deserve your hard-earned money as he is not someone you can trust with even simple questions. I checked my voice messages the day after I got back to OR and a UHAUL rep had called me at the same time I was in the office in Vancouver trying to pick up the van and had asked in her voicemail if I was still interested in picking up a van, as I had reserved it for a 930am pickup, and she had called at 10am when she left that message, saying she would hold the reservation all day for me and for me to just call her back to let her know when I would be there to pick it up. My phone was on, and I was actively interacting with it trying to use the app that was sent to me via the SMS link. I had 5 bars of 5G cell service, but my phone never rang the entire time I was in that UHAUL office in Vancouver. After the experience with Saul forcing me to move the van to another drop-off location under the threat of charging me another $440, that's when I knew what was really up with this whole business operation. Any hacker worth their salt could take UHAUL offline permanently, destroying their business. Not knowing if UHAUL will actually post this review, I'll next leave a review for Saul's operation via Google.
Curran MNothing! Everything went great with pickup. Staff was friendly and well-informed, and made sure I understood everything included in the contract before I was fully checked out.
AMBER GEverything was great. Fast and easy pick up and drop off
JARED RThey give me two locations to drop off the equipment the first time, but they sent me in other city due to full equipment on those lot. So has to drive more miles just to drop off in other place.
RODEL BReturn app froze and wouldn’t allow me to continue to upload pics as requested
ERIK GThe mobile pick up process was simple and smooth! The storage place was very clean, and instructions were clear! Great first time experience! Will definitely do this again! Thank you!
Filsann LNothing, Penny and crew were awesome!
CHARLES ZWhile Penny explained almost everything prior to taking the vehicle she DID NOT explain the fuel guide on the ignition key. As a result we over filled what we needed to (and ultimately at our own cost) (no reimbursement). When approached about this she became snotty and not the nice person she was portending to be. She's devious and very underhanded. Make sure that you ask and understand everything before signing the dotted line. The truck itself while clean had VERY loose steering and had problems with idling. We are honest, trusting people and in this case, we were taken advantage of. I regret not asking to speak to her superior. If I need these services again I will be going elsewhere. She turned into a real @#^% in a matter of seconds and seemed to enjoy being one.
JACOB LMy complaint is that the gas tank was not on full when I got in the truck, even though it was supposed to be. I ended up spending more on refueling than I should have and according to the gal she wasn’t sure if she would be able to adjust the fees on the mileage to reflect my overpayment.
KARA MNothing pretty good.
BRADLEY BNever will rent a uhaul again I will definitely only use Penske trucks biggest piece of shit truck ever
CODY GIt would be helpful if there were instructions on how to operate the stero system. It took me 2 days to make a sound come out of the speakers. JUST SAYING !!!!!
JUDITH SSystem was down and even though we pre-registered and paid a deposit it took almost an hour to complete the process and get the truck, putting us behind schedule. Drop off was excellent in Sequim. We’ll go there again.
Jill KUpcharged me $85 for fuel and mileage. Tank wasn’t full to begin with. NOT COOL.
PETER VVery nice people. Other than a glitch in the computer system the rental went smoothly.
Belinda FThe A/C did not work for the entire 4hr drive in 100deg weather. Worst drive ever.
Richard MNot much
jerry mThe point of sale system was malfunctioning so we had to use paper.
Craig KMandy at Hometown Storage was lovely! Very organized and efficient and also very personable which is nice when going through a move of any kind!!
Lakesha LKeep up the great work!!!!@
Bill WFriendly helpful staff.
shanon wIt’s the same Uhaul as my youth! Except no pickup trucks. Cargo Vans are more efficient for our rainy climate anyway. A brand I will always use and depend on.
Erica DEvery thing went smoothly. Vehicle was super clean and decent. Would recommend this location!
Isaac RThe nice woman that gave us the keys was very helpful and very easy to work with. Booking online was great and the manager/reception of hometown self storage made the process almost effortless. Wish Uhauls pricing was a little lower but thats ok everything has gone up in price. I will definitely rent here again if I have the need.
Kyle RFriendly staff quick service!!! Amazing
darin nWell... Mandy was great. It turned out the pickup location was the same place we have a storage unit. So that was a plus. We returned the rental van the next day to Kelly, who is a sweetheart. The whole process was easy, the equipment was clean and in good working order, what can I say except Mandy and Kelly rocked. Now, the other part. Today, upon opening my email receipt, I found I was charged a rental rate of $89. When I was picking everything up the rental rate was $19.99. I'm sure when I talk to the girls tomorrow we'll find out what happened. This is something that occurred after pickup and drop-off and takes nothing away from the girls at Hometown Storage. Robert
Robert MMandy was very understanding and helpful with the rental and my ability to get everything done in the time allotted.
JASON SMandy was awesome! She helped us get this done quickly and efficiently with no surprises or unexpected costs.
April DI was very happy with the entire process of renting the U-Haul truck. I have used this location in the past and have always received top notch customer service!
John BWhat a seamless experience this was! Check out on my smart phone was very convenient and easy. The gals at Hometown Storage in Battle Ground were very friendly and efficient. This was the easiest Uhaul experience I have ever had! Support Battle Ground and Hometown Storage~
David FThe staff was just great!!
Ancil GIn this day an age of safety equipment I am disappointed that U-haul has not seen fit to equip their vans with back up cameras. It would greatly reduce the damage to vehicles and property.
Kenneth MGreat experience, cleanest Uhaul truck ever!
Daryl DThis is my second time renting a from Hometown Self Storage and the experience was just as good the second time. Thanks again, Mandy!
Jackie CMandy was extremely helpful. She went above and beyond what was expected.
Mickey DI’d like to see the vehicles having a full tank of gas at the beginning of the rental. This way I can just start moving without making an extra stop first, and I don’t have to try and figure out how much I need to put in to get it back to the level it was.
Jeromy AVery friendly staff. Answered my questions efficiently and thoroughly. Easy to drive vehicle - I rented a van to move a dining table and chair set.
Hannah HLocation was good, but the price to rent a small truck for a day was way more than I would have ever thought.
Allen SSame as was done for me.
allen aMandy at Hometown Self Storage was wonderful to work with. She explained everything and answered all my questions. The cargo van I rented was clean and ready for me when I arrived. I will be reccomending them to family and friends!
Jackie CThe self check in was completely frustrating. I am pretty tech savvy and I struggled with it. It was a Sunday. 10 am. I watched the video instructions the day before and NOWHERE did it give you warning that you might need to produce additional documents. Nowhere. Guys. You need to say that SOMEWHERE in the video. Imagine my surprise when a page popped up asking me for two additional items. Passport?? Really? I am moving!!! That is packed away. And I don’t have a lease agreement with me. So…I had to give two friends phone numbers. One was asleep. The other was driving and had spam blocker. One of your agents gave up and cut out on me…which left a page stating that I couldn’t be verified. Please wait to talk to someone. I can’t!!! It’s Sunday. I need to move today. So. I had to go through the whole system again. Call my friends. Wake one up. The other was frustrated. Why don’t you tell us that we should be prepared? It soured me on U-Haul for sure!!!
Garland LThanks to Mandy and Christa for their exceptional customer service. :)
Hank BA great experience all around. Using the online process to reserve a truck was simple and straight forward. In calling Hometown self storage just to reassure I was all good to go I talked with Mandy and she was super friendly and helpful. Got all my questions answered and she even suggested a few things I hadn't thought of. In going to pick up the truck Rochelle was at the front desk. She was also great to interact with and very cheerful and made the process easy. I will say that in the past 2 years there haven't been many times I have been so extremely pleased with the customer service I have gotten from any place of business. And this has been the best in a very long time. Great Job
James PThe employee at Hometown Storage was very helpful and friendly.
WADE BOrdered 2 dozen blankets. Was given two bags. I assumed one dozen per bag. Once at the loading location discovered there’s six per bag. Fortunately at drop off location they didn’t hassle me over having only one dozen. It’s somewhat difficult getting out of their facility. End storage unit is close to the gate. The gate opening is fairly narrow. Haven driven a delivery truck in my youth, I was able to get out without incident. A regular joe could easily scrape the side of the truck if not paying close attention. Attendant at desk was pleasant.
DAVID GVery good customer service, very friendly!
MICHAEL KAmanda was extremely helpful and when my Ford truck wasn't ready for pickup from the dealership, she made the extension for the uhaul van efficient and easy for me. Amanda is a credit to your business, and I'd like to tell her, one more time"Thank You Amanda, and your associates. Sincerely, Edmond Bennett
EDMOND JI’ve always enjoyed doing business at this location in Battle Ground. Everything has always been very professional and Mandy provides the best customer service with a great attitude.
JOHN B