Return app froze and wouldn’t allow me to continue to upload pics as requested
ERIK G
Customer Reviews for Hometown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile pick up process was simple and smooth! The storage place was very clean, and instructions were clear! Great first time experience! Will definitely do this again! Thank you!
Filsann LNothing, Penny and crew were awesome!
CHARLES ZWhile Penny explained almost everything prior to taking the vehicle she DID NOT explain the fuel guide on the ignition key. As a result we over filled what we needed to (and ultimately at our own cost) (no reimbursement). When approached about this she became snotty and not the nice person she was portending to be. She's devious and very underhanded. Make sure that you ask and understand everything before signing the dotted line. The truck itself while clean had VERY loose steering and had problems with idling. We are honest, trusting people and in this case, we were taken advantage of. I regret not asking to speak to her superior. If I need these services again I will be going elsewhere. She turned into a real @#^% in a matter of seconds and seemed to enjoy being one.
JACOB LMy complaint is that the gas tank was not on full when I got in the truck, even though it was supposed to be. I ended up spending more on refueling than I should have and according to the gal she wasn’t sure if she would be able to adjust the fees on the mileage to reflect my overpayment.
KARA MNothing pretty good.
BRADLEY BNever will rent a uhaul again I will definitely only use Penske trucks biggest piece of shit truck ever
CODY GIt would be helpful if there were instructions on how to operate the stero system. It took me 2 days to make a sound come out of the speakers. JUST SAYING !!!!!
JUDITH SSystem was down and even though we pre-registered and paid a deposit it took almost an hour to complete the process and get the truck, putting us behind schedule. Drop off was excellent in Sequim. We’ll go there again.
Jill KUpcharged me $85 for fuel and mileage. Tank wasn’t full to begin with. NOT COOL.
PETER VVery nice people. Other than a glitch in the computer system the rental went smoothly.
Belinda FThe A/C did not work for the entire 4hr drive in 100deg weather. Worst drive ever.
Richard MNot much
jerry mThe point of sale system was malfunctioning so we had to use paper.
Craig KMandy at Hometown Storage was lovely! Very organized and efficient and also very personable which is nice when going through a move of any kind!!
Lakesha LKeep up the great work!!!!@
Bill WFriendly helpful staff.
shanon wIt’s the same Uhaul as my youth! Except no pickup trucks. Cargo Vans are more efficient for our rainy climate anyway. A brand I will always use and depend on.
Erica DEvery thing went smoothly. Vehicle was super clean and decent. Would recommend this location!
Isaac RThe nice woman that gave us the keys was very helpful and very easy to work with. Booking online was great and the manager/reception of hometown self storage made the process almost effortless. Wish Uhauls pricing was a little lower but thats ok everything has gone up in price. I will definitely rent here again if I have the need.
Kyle RFriendly staff quick service!!! Amazing
darin nWell... Mandy was great. It turned out the pickup location was the same place we have a storage unit. So that was a plus. We returned the rental van the next day to Kelly, who is a sweetheart. The whole process was easy, the equipment was clean and in good working order, what can I say except Mandy and Kelly rocked. Now, the other part. Today, upon opening my email receipt, I found I was charged a rental rate of $89. When I was picking everything up the rental rate was $19.99. I'm sure when I talk to the girls tomorrow we'll find out what happened. This is something that occurred after pickup and drop-off and takes nothing away from the girls at Hometown Storage. Robert
Robert MMandy was very understanding and helpful with the rental and my ability to get everything done in the time allotted.
JASON SMandy was awesome! She helped us get this done quickly and efficiently with no surprises or unexpected costs.
April DI was very happy with the entire process of renting the U-Haul truck. I have used this location in the past and have always received top notch customer service!
John BWhat a seamless experience this was! Check out on my smart phone was very convenient and easy. The gals at Hometown Storage in Battle Ground were very friendly and efficient. This was the easiest Uhaul experience I have ever had! Support Battle Ground and Hometown Storage~
David FThe staff was just great!!
Ancil GIn this day an age of safety equipment I am disappointed that U-haul has not seen fit to equip their vans with back up cameras. It would greatly reduce the damage to vehicles and property.
Kenneth MGreat experience, cleanest Uhaul truck ever!
Daryl DThis is my second time renting a from Hometown Self Storage and the experience was just as good the second time. Thanks again, Mandy!
Jackie CMandy was extremely helpful. She went above and beyond what was expected.
Mickey DI’d like to see the vehicles having a full tank of gas at the beginning of the rental. This way I can just start moving without making an extra stop first, and I don’t have to try and figure out how much I need to put in to get it back to the level it was.
Jeromy AVery friendly staff. Answered my questions efficiently and thoroughly. Easy to drive vehicle - I rented a van to move a dining table and chair set.
Hannah HLocation was good, but the price to rent a small truck for a day was way more than I would have ever thought.
Allen SSame as was done for me.
allen aMandy at Hometown Self Storage was wonderful to work with. She explained everything and answered all my questions. The cargo van I rented was clean and ready for me when I arrived. I will be reccomending them to family and friends!
Jackie CThe self check in was completely frustrating. I am pretty tech savvy and I struggled with it. It was a Sunday. 10 am. I watched the video instructions the day before and NOWHERE did it give you warning that you might need to produce additional documents. Nowhere. Guys. You need to say that SOMEWHERE in the video. Imagine my surprise when a page popped up asking me for two additional items. Passport?? Really? I am moving!!! That is packed away. And I don’t have a lease agreement with me. So…I had to give two friends phone numbers. One was asleep. The other was driving and had spam blocker. One of your agents gave up and cut out on me…which left a page stating that I couldn’t be verified. Please wait to talk to someone. I can’t!!! It’s Sunday. I need to move today. So. I had to go through the whole system again. Call my friends. Wake one up. The other was frustrated. Why don’t you tell us that we should be prepared? It soured me on U-Haul for sure!!!
Garland LThanks to Mandy and Christa for their exceptional customer service. :)
Hank BA great experience all around. Using the online process to reserve a truck was simple and straight forward. In calling Hometown self storage just to reassure I was all good to go I talked with Mandy and she was super friendly and helpful. Got all my questions answered and she even suggested a few things I hadn't thought of. In going to pick up the truck Rochelle was at the front desk. She was also great to interact with and very cheerful and made the process easy. I will say that in the past 2 years there haven't been many times I have been so extremely pleased with the customer service I have gotten from any place of business. And this has been the best in a very long time. Great Job
James PThe employee at Hometown Storage was very helpful and friendly.
WADE BOrdered 2 dozen blankets. Was given two bags. I assumed one dozen per bag. Once at the loading location discovered there’s six per bag. Fortunately at drop off location they didn’t hassle me over having only one dozen. It’s somewhat difficult getting out of their facility. End storage unit is close to the gate. The gate opening is fairly narrow. Haven driven a delivery truck in my youth, I was able to get out without incident. A regular joe could easily scrape the side of the truck if not paying close attention. Attendant at desk was pleasant.
DAVID GVery good customer service, very friendly!
MICHAEL KAmanda was extremely helpful and when my Ford truck wasn't ready for pickup from the dealership, she made the extension for the uhaul van efficient and easy for me. Amanda is a credit to your business, and I'd like to tell her, one more time"Thank You Amanda, and your associates. Sincerely, Edmond Bennett
EDMOND JI’ve always enjoyed doing business at this location in Battle Ground. Everything has always been very professional and Mandy provides the best customer service with a great attitude.
JOHN BVery nice service. Warm and friendly.
CANDY RThe customer service at the counter was excellent!
PIETER BDo not charge the customer for fuel when they bring vehicle back with the same amount of fuel they left with. I think vehicles should be given to the customer with a absolutely full tank of fuel that way they will not be any lying about fuel levels on your franchises part.
ROBERT T