Customer Reviews for Hometown Service Center Inc
(U-Haul Neighborhood Dealer)

54 reviews

6377 Waters Rd   Red Creek, NY 13143

(315) 754-3072

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 754-3072

6377 Waters Rd
Red Creek, NY 13143

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Make sure they get the right truck and don't have to drive back like I did. Plus, it wasn't just down the road. It was 30 miles one way.

David C. 
Rating:
5.0

Customer did not leave a comment.

RANDY V. 
Rating:
4.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Esther G. 
Rating:
5.0

Drop off was very quick. Trailer was inspected and disconnected. Very polite.

GEORGER L. 
Rating:
5.0

Friendly welcoming and efficient service.

Nathanael J. 
Rating:
5.0

Customer did not leave a comment.

HOLLY M. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
3.0

I reserved a trailer 2 weeks in advance at my local rental place and the day before I was to pick it up I was told they didn't have any. I had to drive 2 1/2 hrs round trip to pick up a trailer.

marion P. 
Rating:
5.0

Great people to work with. Would rent from them again & again!! Would highly recommend them to a friend.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Nice Lady in office. Worked with me and even had a good attitude. I'll go back when I need a rental.

CHARLES D. 
Rating:
5.0

I didn't get my furniture dolly I paid for. So just remembering to put in the extra equipment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Francisco K. 
Rating:
5.0

Friendly clean

MICHELE R. 
Rating:
5.0

I was allowed to chose a Conveniently located return location.

Edmond M. 
Rating:
5.0

Easy pick up

Linda W. 
Rating:
4.0

Disappointed in the pick-up location. Trailer was reserved at a nearby location and I had to go pick it up more than 35 miles farther away. U-Haul should make a better effort to get equipment to the location that it was reserved for.

Vincent C. 
Rating:
5.0

they are all nice to you

WILLIAM G. 
Rating:
1.0

Had to pick up Friday due to location being closed Saturday. Was told return Sunday for one day rental charge. Got charged 3 days.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

DONALD V. 
Rating:
3.0

I didn't realize that I had to put my return on the computer I feel that I got charged more than I should have. I picked up the computer on Saturday and returned it on Sunday I got charged $80 for a 10 foot van. I believe that is because no one was there and I put the key in the drop box. After I read the email I realized that I was supposed to sign in and upload pictures to uhaul. No one told me this, so when you rent something from uhaul read your email.

BABETTE F. 
Rating:
1.0

Customer did not leave a comment.

Gregory Y. 
Rating:
3.0

The only thing is I wasn't told really want to do after I returned it until I got a text message and basically after I drop the vehicle off I was supposed to take a picture of the mileage and gas tank and I didn't do that so now they're going to charge me a $20 fee and that's because I wasn't told I needed to do that I did fill the gas tank half-full like they said

Anita K. 
Rating:
4.0

Location and employees were fantastic. Experience with Uhaul as a company was extremely poor and we will not be using Uhaul as a moving service or recommending it in the future.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd O. 
Rating:
5.0

The truck leaked in the upper area above the cab! Boxes I put up there to safe and dry were soaked and things inside were wet and ruined as well. I don't know how they company could have known unless the checked inside during a rain storm.

KATRINA P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Nancy Y. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

did not include our utility cart we payed for

edward M. 
Rating:
5.0

Customer did not leave a comment.

NEAL R. 
Rating:
5.0

I did not know until I got to New York that they are short of trucks here and I could have paid just for the gas to deliver the ruck to this location and not paid the rental. That would have been nice to know.

JAMES P. 
Rating:
3.0

Would be good to get help in setting up trailer

Richard P. 
Rating:
1.0

Waited almost 2 hours to use a trailer to move a lawn mower which took less time than how long I waited. No one ever showed to the location, Area manager completed over phone.

Matthew O. 
Rating:
5.0

Very pleased; we'll be back!

John J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
2.0

Make sure equipment is road worthy before its listed rentable. Make sure the pellets doing the paperwork knows what they are doing.

Wade B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Great ride even for 26 foot !

BOBBIE S. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Well equipped and very helpful enabling me to accomplish a need for a trailer that came up the day of my rental. Very courteous service too.

ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Everything went well couldn't ask for a better experience. thanks Phil

PHIL E. 
Rating:
5.0

Customer did not leave a comment.

joshua B. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

We originally rented from Malone's in Oswego, 2 weeks before we needed the truck. The day before our pick up, we were told we would have to go to Red Creek to pick up our truck which is 25 miles away. Though we were given more milage, our time and gas were not compensated. The truck itself was very loud in both engine and road noise. The people we delt with at all locations--Malone's in Oswego, Hometown Service Center Inc. in RedCreek, and Robinson's Hardware & Garden Center in Slingerlands were apologetic and understanding but unable to fix the inconvience and expence as stated in this message. 50 miles of driving out of our way and the gas and time involved without prior knowledge is unacceptable.

Linda S. 
Rating:
5.0

Everything was to my satisfaction and will be using your service again in the future.

JAMES H. 
No reviews have been submitted for this location.

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