Customer did not leave a comment.Haley B.
Customer Reviews for Honore Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott J.
This new U-Haul system where you have to pickup the truck through the app instead of an in-person pickup is extremely awful. I chose in-person pickup and they automatically placed me to do the pickup through the app. Plus, I had to drive to the original location where I picked it up, instead of givong me the option of chosing somewhere closer. The drop-off process was completely terrible. The app kept denying my drop-off and I had to go through the process like three times. At the end I had to call an agent so that they could do it from their end. Quite honestly, this is the last time I'm renting with U-Haul.Anthony Z.
It was super easy to rent the van I wanted.Itoji K.
Matthew helped out to make our move smooth.William S.
Very smooth move in and move out procedures. Will use again in the future.Brandon M. | Overall Experience
Customer did not leave a comment.Rodrigo F.
The uhaul website is very buggy. Had lots of trouble at checkin and checkout. Didn't work in safari. Used chrome. At checkout, it wouldn't let me take or upload an image of the dashboard, so I couldn't complete the return. No chat on that page, no phone number or help option. No one answered at the 800 number.Robin H.
The alley was blocked by a car and no employee or sign was present to discourage people from parking in the alley. I was forced to reverse out of the alley onto a busy street, which was unsafe. I was also late to my appointment as a result. I ordered a utility dolly, which was not in the cargo van I rented. I received an email that said, "If you have any questions or concerns about your moving experience or the attached receipt, please contact us at 26289_GM@uhaul.com." But when I sent an email to this address I received an error message saying that my email was undeliverable because the recipient address was "unknown" and "rejected." I did not know that I would have to upload photos of my driver's license and passport prior to obtaining the key to the cargo van rental. I would like the option of uploading these photos in advance, instead of when I am at the location ready to pick up the van. There was some garbage in my van rental. I followed all the instructions on my iPhone in my attempt to return the vehicle, but I kept receiving error messages. The receipt that I received via email said that I returned the vehicle this afternoon rather than last night.Aaron B.
Customer did not leave a comment.Richard S. | Overall Experience
Matthew at Honore Storage is amazing. He was literally done with work and walking home but turned around to help me manually check the van back in, as my app was malfunctioning.William S.
The van was not ready for pickup at my appointment time. The lock box did not contain the van key. The van did not have the packing blankets. My appointment was for 11am. A representative was not on site until 11:45am. They were able to get the van key and packing blankets.William G.
Customer did not leave a comment.Joanna T.
Customer did not leave a comment.Michelle S. | Overall Experience
The lock box #3 combination took about 20 tries to unlock, and there was almost no gas in the gas tank. i had already submitted my driver license pictures yet i had to scan them again at the pickup. However, the telephone support was excellent.John F.
Can I have the manager give me a call on this?WILSON O.
Customer did not leave a comment.Tatum H. | Overall Experience
Customer did not leave a comment.AALYHIA T.
All my stored items were completely covered in dust and dirt, apparently due to some repair work that was done. I was never given a warning before the work was started so that I could either protect my stored items or move them out. I therefore would not recommend using this storage facility.David B G. | Overall Experience
Instructions for dropoff were unclear on the app. It said that I would get a $20 processing fee if I didnt sign the truck back in on the app, but then when I tried to use the app it didn't work. Therefore tried to call the help line, and after 23 minutes of being on hold, gave up. Will be pretty pissed if I get charged $20 because your app wasn't working and also because your call center people never picked up the phone.EMILYJEAN L.
Customer did not leave a comment.Carmen A.
This location was incredibly tough to find, especially at night. There needs to be more signage to indicate where ANYTHING is. The parking lot, the key drop off, where a staff member can be found. I encountered another family struggling to find the same things when dropping off the truck.Robert M.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.Marveluz T.
UHaul's mobile app is not up to par. Customers are encouraged to use the mobile app to check in. However, the Uhaul app would not accept my log information, and further, failed to send me a security code to update my password. We were then forced to manually check-in at the location -- this presented a problem because the person manning the location needed to visit other stores and was not available when we needed to manually check out later that day. Uhual should really focus on updating their software.ELENA G.
There was no option to activate my pickup when I arrived. I was slightly late, but I had reserved the van for 12 hours and didn't expect that to be an issue (things come up during moves). I called customer service for help, waited 20+ minutes and was transferred, and then the RUDEST customer service agent I have ever dealt with told me that the problem was because I was early and my reservation started at 10. When I corrected her that it started at 8 she told me she wasn't done speaking, then launched into her scripted instructions speaking to me in a scolding tone, and then said â€œhave a good dayâ€ while I was like â€œwait I have a question?!?â€ and although she heard me she purposefully hung up on me. I still have no idea why my online pickup option was not activated upon arrival (I was logged in, activated location services, followed all instructions, etc). The entire pickup took over a half hour and I cannot believe how awfully I was treated. Customers have options for rental vehicles and I will never use this company again.Kaleigh M.
Customer did not leave a comment.Deanna F.
This is not where I reserved my equipment, you changed it the night before a hour away from my house. There was no communication this was not a uhaul dealer and they were not open. It took us over a hr to get the key located and out. We were late to our movers which we ended up paying 1hr to as we attempted to return.nicole G.
Customer did not leave a comment.James H.
Please have the inside of the vehicle cleaned after each rental because I was uncomfortable with the level of dirt & trash was in there when I rented it.Lewis F.
Matthew was extremely helpful. He went above and beyond a few times and made things smoother for us. Highly recommend this facility. There’s a super busy alley connected to the area. Knowing that will help you prepare better for move in/outs. Thank you Matthew.Shevy R. | Overall Experience
still waiting on my receipt and confirmation of payment.JOHN B.
Customer did not leave a comment.Caitlin P.
I was impressed with the safety and cleanliness of this facility. Moving my items in and out went smoothly and the staff was always very helpful.Alexandra C. | Overall Experience
Customer did not leave a comment.KAELA B.
I only drove 3 miles and they charge me $55, 11 gallon gas. Do you think its fair?FAREED L.
Customer did not leave a comment.Kaushal D.
Couldn't even find the location. No good signage. Unsafe neighborhood. Had to walk the area to find the drop off location. Not visible while driving.DAVID B.
My answers are mixed. The location is not easy to find and the return area for trucks is even more complicated. I called 3 times and got different people and was even transferred to U-Haul and waited over 15 minutes on hold while I was parked illegally trying to figure things out. Finally reached someone at the location who guided me in. She was very helpful and friedly.John S.
The place is clean and nice but they didn't leave a key for us in the box outside and it was a hassle. Our truck was also missing equipment.Mordion G.
It was hard to figure out where to drop off the truck. It would have been nice to have had clear directions somewhere easily available.LINDSAY D.
Mobile app did not work during check out process. When asked to take a photo of dashboard upon return, the form did not accept the photo and let me click continue. I had to access my account from chrome to complete return process. There. Fix your app.Fabio G.
The guy didnt answer the door when my husband rented truck until he got 4 calls from another uhaul company. Then i told him to close out my account cause it was returned on time. Then they over charged us $40FIDEL L.
Little hard to find for out of town people. Staff was greatKaylee H.
The web app is really terrible. Hire some good developers.RAUL O.
Customer did not leave a comment.NICHOLAS B.
Customer did not leave a comment.RUTH B.
Customer did not leave a comment.SYLVIA O.
Customer did not leave a comment.Jana H. | Overall Experience
Customer did not leave a comment.STEVEN K.
Matthew was absolutely amazing. Helpful beyond the call.Thomas S. | Overall Experience
Great place. Clean, nice freight elevator and well lighted.Karen H. | Overall Experience
Customer did not leave a comment.RAVI A.
Customer did not leave a comment.Elianna D.
You don't have to do anythinghassan A.
Clerk was very helpful and friendlyShawn M.
AWESOME team there . ENJOY THE SERVICE.WILLIE B.
Customer did not leave a comment.MICHELLE P.
The website was having issues. I couldn't log in to extend the reservation and had to call, almost a 30 min wait. The site recognized my device (my name was on the screen) wouldn't accept my password and wouldn't send a reset code to my phone or email. I was worried about the return process because of the log on issue, but that worked out fine without logging in.MICHAEL G.
Customer did not leave a comment.JUSTIN R.
Customer did not leave a comment.KERRY P.
The door was jammed and wouldn't open so I couldn't get the couch into the van. Before I came back, I filled up the tank completely with 5+ gallons of gas even though I only went 7 miles total â€” but they said it was full when I got it (not true, it was 7/8 full when I got in. We had to bring the uhaul back without using it to transport anything and they wouldn't even refund or let me reschedule a ride. The back door was unjammed when we got back so they just wrote me off entirely. Extremely angry and ripped off.STEFAN B.
Have a better mobile experience that is backed up by an agent that is present during normal business hours. Also have the people that answer the phone, when you cant reach agent at the business, be able to close out the transaction.Oscar V.
Odometer wasn't working so couldn't complete the virtual checkin. Was then on the phone with U-Haul customer service for an hour and a half, with 75% of that time being on hold. Failure of service at the location and with U-Haul corporate / customer service..JOHN O.
Mileage was a bit tricky .BENIGNO L.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.PEDRO C.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.Elle R. | Overall Experience
Jennifer was excellent! I had screwed up and rented a 10' truck when I needed a 15' truck and Jennifer came through with a replacement. The truck itself was excellent; perfectly aligned - except when parking it felt like I was driving an SUV. Please give Jennifer a raise!ROBERT M.
They charged me for fuel when I returned it to exactly the same level when I rented. They also have a very young person there that was confused by most of my question.Isabella P.
They help me and take care of my need. I just waiting for my refund for 28 dollars for my first payment... thank youOscar D. | Overall Experience
-Windshield wipers were severely in disrepair and could not clean the window, making driving conditions very poor and requiring early return. -Did not receive the dolly I paid for. The people working there were nice at least.ERIK F.
Customer did not leave a comment.DAVID M.
The manager at that location is not friendlyALI K.
The guy in the office at Honore was great and really helpful. And I definitely needed him because the check-out and check-in process was abominable. I have rented a lot of cars and trucks in my life and I have never had a more difficult and complicated process. I arrived early and I couldn't even get off the lot until 25 minutes after my appointment started. And a lot of that was taking information that I had already supplied when I made the reservation and ridiculousness like having to CALL A THIRD PARTY!?!?! There are lots of other options out there now and I will not be using U-haul again if this is how hard you are going to make things.Leah L.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.APRIL L.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.Kent F.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.DEBORAH M.
I was satisfied with the service. I can't think of anything at the moment.Rony M.
Very helpful and kind people!JUANITA A.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.JoEllen K.
I mentioned that the gas tank which read full was not full when we picked up the van. I know this as we put 6 miles on the van and when I went to gas up on our return, I stopped after putting 2 gallons in the tank. The paper work required to rent the van seemed tedious.ARTHUR M.
Too expensive, .....UNENSAIKHAN C.
Great service at a great price. Easy to access, East to return with self service systemMarshall K.
Initially, the location we chose next to our apartment was not able to locate the truck we reserved. UHAUL rerouted us to 3215 W Lawrence at a later time. This location had a vehicle and was kind enough to not charge us the after hour return fee due to the mix up. Efficient and easy to work with, thank you.Ryan M.
Parking is a pain in the but here. How are you supposed to bring in a truck into these small side streets and park in a tiny alley? The guys working there were great. For the parking issue alone, I would not recommend this location for picking up or dropping off a truck.Salman A.
Matt and Matthew were so professional and nice. My girlfriend and I have been to a lot of different truck rental places, and this is by far the smoothest and best service we've received. They don't make you feel dumb about anything and they make everything as clear as possible. It's rare to get great customer service these days, but the Matt and Matthew at Honore definitely went above and beyond.Jordan M.
Matthew was super nice, relaxed, knowledgeable and friendly. I had an absolutely ideal experience and it made my move as stress-free as it possibly could be. Thank you so much for providing affordable, easy truck rental!! I will recommend this location to neighbors and friends who need a truck or storage space!Kelly Q.
It's definitely a smoother process when going through an actual Uhaul rather a 3rd party. I find there are a bit more hiccups when I go through a 3rd party. Although today's person was helpful, it's definitely easier renting through an actual Uhaul.LAURA H.
Your app is horrible.E M S.
Hard to find and hard to parkMicheal B.
The virtual pickup process was time consuming and overly complicated. There was no warning when booking the truck that there would be no attendant at the facility.Naji A.
I dealt with Matthew at the storage facility where I picked up the truck. Matthew went above and beyond to accomodate my requests and made suggestions to help me save money on my rental. Great customer service!! Two thumbs up.BENJAMIN K.
Customer did not leave a comment.James C.
The app check in process take a while, especially the review portion. I was standing in the hot parking lot for 20 minutes while on the customer service chat waiting to be approved.Nathaniel C.
The drop-off process was a bit confusing and long with the return truck website section acting up (spent about 35 minutes at the key drop off box). Also still confused with the total charge as I was charged about $50 (when website showed $35 when the reservation was made) at the pick up, and paid about $70 at drop off (some confusing fees).Omar H.
Customer did not leave a comment.William R.
Horrible service. Took me 50 min to get the van, once got the lock the key wasn't even in itJay Micheal H.
Customer did not leave a comment.Leiren J.
The staff was not very nice and obviously was doing another thing.Alexandre S.
The location is great, but the facility is terrible. Vehicles are stored in a filthy, muddy alley, which you are forced to walk around multiple times in to take pictures of the vehicle before renting. :(Paul R. W.
Not having a U-Haul rep there is not a great thing. I did a reservation where everything was done online/via the app and just as I expected there was an issue (reserved from 9-1 and showed up at 10 and it said my reservation was expired. Had to call and that took 20 mins).MARTY S.
Customer did not leave a comment.Matthew G.
My approval took at least 15 minutes and made us late for our pick ups. Mobile approval cannot take that long!Elaine C.
Make there's a person in that locationdiane W.
A little hard to find but perfectly acceptable once found.Laura W.
I was charged for a dolly rental and there was no dolly in the truck.Junella Carla G.