Make the open office hours consistent with personnel present at the facility. I noticed the hours of operation clearly posted on the door, with an "open" sign clearly visible in the window, but I couldn't get into the office and never saw any staff at the facility. I also didn't feel the keys I left were secure (to prevent someone from potentially stealing the keys just after I left). It was just a simple plastic flap I flipped up to put the key inside of.
Zach B
Customer Reviews for Hooked Up Kennewick
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul had changed our location drop off and then continued to spam call me for three days. I had to get corporate involved
KEVIN DNo one or even an office at this location during business hours. The signage was not very visible and 2 roosters running around the warehouse and truck. My phone was dead from use and arrived to find I needed to download the U-Haul app. Wouldn't use this location again.
Rachael S