Customer Reviews for Hop In Oleander
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had a very unpleasant experience with this U-Haul location. From the beginning, the employee was hostile and rude toward me. Unfortunately, the attitude continued when I returned the truck. He told me that I needed to put more gas in the truck than what I believed was required. When I tried to ask questions and get assistance with locating the gas station/pump, instead of helping me, he became very loud and hostile toward me. I ultimately put additional gas in the truck because I did not want to risk being overcharged. At that point, I felt uncomfortable continuing the interaction, so I left the truck keys on the counter inside the store and left. I understand that there are policies regarding fuel levels and returning a rental, but customers should still be treated with basic respect and professionalism. I would have appreciated being spoken to calmly and having my questions answered rather than being met with hostility.

Rating:

1.0

I was overcharged the man wouldn't let me check it in and rushed me to give him the key

Rating:

2.0

The worker at the location greeted me by waving his hands in the air, after I arrived. He then told me to move the trailer into another location away from the other uhaul vehicles. I walked inside and told me he didn’t see me in the system after arguing with a customer in the store about a beer. He then said to go to it myself on my phone outside.

Rating:

2.0

Location smelled and clerk couldn’t answer my questions about toll roads and going over mileage limit. Passenger side door wouldn’t open from the outside.

Rating:

5.0

Super friendly worker and I got charged for insurance I didn’t want and U-Haul refunded me super grateful

Rating:

1.0

This location was very confusing and not welcoming at all. I arrived and there were no signs other than the gas station and that it was the UHAUL location. I walked into the gas station and asked if this was where I handled the Uhaul pick up. They immediatley said "you have to book online", I told them I already did and who I am assuming is the owner or manager kept sitting behind a wall of THC products and scratch offs and could barely be seen, pulled out his cell phone and started looking for my reservation. He then added a $15 charge, told me it was mandatory and that he could not remove it- I told him that I had declined that charge on my reservation and had just used uhaul last weekend at a different location and did not have this same charge- he said that I would have to call corporate- which I did as soon as I left the building and they told me that this was NOT a required charge. The person at Hop In blantantly lied- I did see this on a previous review once I started my research as well. When I walked out to the truck, he did not show me the inside or anything- just kept telling me not to let anything happen to it. When we walked out to the truck, there was a group of homeless men sitting between the Uhauls at an out of order vacuum for the gas station. They were polite, but it was very off putting to be picking up a Uhaul from where there is a camp of people. The Uhaul also smelled of urine.

Rating:

4.0

Very nice and friendly

Rating:

3.0

There is no service at this location. This should be stated on the website.

Rating:

1.0

UPDATE: We called U-Haul and they quickly resolved the problem. Horrible experience - DO NOT RETURN TO THIS LOCATION. We filled the gas tank to the required level at their on-site gas station. We were charged over $75 the next day for gas. We called the location twice leaving messages to dispute the charge and never received a call back.

Rating:

1.0

The truck smelled like urine it was absolutely disgusting

Rating:

1.0

Truck was in rough shape, and the business owner tried to add the expensive insurance that I declined on my online reservation without me knowing. Haul refunded it, but this place was very sketchy. Do not recommend.