I had a very unpleasant experience with this U-Haul location. From the beginning, the employee was hostile and rude toward me. Unfortunately, the attitude continued when I returned the truck. He told me that I needed to put more gas in the truck than what I believed was required. When I tried to ask questions and get assistance with locating the gas station/pump, instead of helping me, he became very loud and hostile toward me. I ultimately put additional gas in the truck because I did not want to risk being overcharged. At that point, I felt uncomfortable continuing the interaction, so I left the truck keys on the counter inside the store and left. I understand that there are policies regarding fuel levels and returning a rental, but customers should still be treated with basic respect and professionalism. I would have appreciated being spoken to calmly and having my questions answered rather than being met with hostility.
Aaliyah H
Hop In Oleander
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28403
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkI was overcharged the man wouldn't let me check it in and rushed me to give him the key
Jamie HThe worker at the location greeted me by waving his hands in the air, after I arrived. He then told me to move the trailer into another location away from the other uhaul vehicles. I walked inside and told me he didn’t see me in the system after arguing with a customer in the store about a beer. He then said to go to it myself on my phone outside.
Joshua SLocation smelled and clerk couldn’t answer my questions about toll roads and going over mileage limit. Passenger side door wouldn’t open from the outside.
Tamara YSuper friendly worker and I got charged for insurance I didn’t want and U-Haul refunded me super grateful
Beth S