There was a disconnect between the dealer and what was agreed to with U-Haul rep on phone when making the reservation. A credit was issued.Richard O.
Customer Reviews for Horn Trevor Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas D.
Easy location to return a rentalLaura G.
Customer did not leave a comment.Carol R.
Customer did not leave a comment.Victor M.
Customer did not leave a comment.Greg J.
Customer did not leave a comment.Dean K.
Horn Trevor Feed business is great. My problem is with the reservation process. I completed the more extensive 'check in' process on the Uhaul website which was supposed to shorten the time at the store picking up my rental. It did not. The same questions were asked of me that I had already answered when completing the questionnaire. i.e. What was I hauling. Did I want trailer insurance. What size truck was I using. What was the license plate number etc. Don't have customers spend time pre-registering if it won't actually save time when they arrive to pick up the rental.Joel M.
They were very helpful and friendly. Told them about the bad trailer lights and they put it on the schedule for repairJohn G.
Very friendly, helpful staff. They hooked the trailer up to my truck, checked all of the lights, had me pull forward a few feet just to make sure everything was all tight on the ball/hitch. Couldn't have asked for a better experience! All I had to do was drive away, I will definitely use this location for all of my U-Haul needs!!Maria W.
Customer did not leave a comment.Debbie M.
Customer did not leave a comment.RICK M.
Have the reservation available for pickup in one placeHenry F.
I was automatically charged for insurance when I didn't request it. I tried to contact the customer service line and they could do nothing.Terry R.
The worst experience I have ever had renting a truck. Was called in the morning of and was told I would have to go 15 miles out of my way to pick up the truck they did give me a mileage credit and a $50 credit which was nice but when I got to the location it was closed so I had to use my phone to access the keys, I sat for an hour trying to access the information on my phone, it had my credit card information but it said it was not going through so I had to go back in the morning to pick it up which put me hours behind on my move. I was also charged for insurance I didnt want and told someone about it and they were going to take it off but they never did. $15 charge. Not happy with this experience at all.Allison R.
Customer did not leave a comment.Eric L.
Excellent service and good location for usThomas Z.
Nothing with the location but the UHaul rental process takes a long time to complete.JIM W.
It would have been helpful to verify/confirm/have available type of connector needed for trailer lights prior to arrival. I had to make a side trip to an auto parts store to get what was needed.Robert P.
All was good... except that the parking break had sharp burr on it and left a gash half way down my inner middle right finger. You might want to have that addressed.Brad B.
We were having trouble getting the hitch put on our vehicle. I called to ask what time they were open to because of the holiday. The young lady shared with me that they closed at five but that U-Haul finished checking out at 4 PM. I explained to her the problem we were having with the hitch, and she felt it necessary to tell me that we could not get the trailer after 4. When we arrived, several hours before closing, the girl helping us didn't know how to Check us out and had to FaceTime the person that did. We then had to go back because they didn't give us our blankets.Timothy P.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Doralyn W.
Customer did not leave a comment.Penny A.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.Anina A.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Rebecca A.
Customer did not leave a comment.Leigha I.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Pam A.
The people were very helpful in hooking up the trailer.eric B.
Have some towing equipment on site...at least a receiver, 1 7/8 & 2" balls, extra light connectorbill F.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Lexie I.
I was overcharged for mileage. I forgot to check the mileage before I left and when i returned the truck the mileage was incorrect.Brian V.
Very nice place/people. Highly suggest them. Truck was clean in good shape. Although we had problems with the wipers as they kept freezing up and not clearing the windshield.paul D.
Customer did not leave a comment.JOE D.
Customer did not leave a comment.William H.
One brake light was not working on the trailer I rented.Coyt B.
Customer did not leave a comment.Linda V.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Christina K.
price that was quoted was not the final price i paid, i feel i was mislead.....KEN H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.casey M.
Customer did not leave a comment.jill G.
Phone call prior to drop off with instructions and everything. Great service! Very polite and professional!Kristen T.
The trailer leaked and it was raining, so all of my daughters stuff from college was wet (clothes, electronics, coach) ever box that was on the bottom of the unit was soaked all the way through and could not be picked up so we had to unpack everything just to move it back into the house.Ken I.
Spend alittle more time with the women to open and close the big back door let them do it once or twice before they leave the lotKaren L.
Extremely helpful staff.David A.
Customer did not leave a comment.JEN R.
Dropped off vehicle after hours, received a call this morning, things were good !!BOB W.
Customer did not leave a comment.William L.
Customer did not leave a comment.JASON H.
Fast friendly service!!Jason H.
Customer did not leave a comment.HEATHER B.
This was my first experience with UHAUL. I would like to have known that I had a trailer several days in advance, not the day before I needed it. I was quite concerned.JOHN S.
Customer did not leave a comment.charley L.
Customer did not leave a comment.WIlliam P.
The person checking me out had no idea what he was supposed to do. I gave all my information when I called the local Antioch store to rent the dolly. My reservation got changed to Horn. They had no information that I gave the original store I contacted. It took about half an hour to get done. He also had no idea insurance was optional.ANDREW F.
Customer did not leave a comment.JULIE FRANK M.
Jenna was very helpful! She helped to meet our needs!JESSICA H.
Jenna, with whom I spoke on Fri was not at work when I picked up the truck on Sat, but she had everything all lined up & ready to go for me. Although not her fault, I did give her a hard time on Fri when she broke the news to me that they would not have the 26' truck I was promised (and needed )on my 30 min T/C with reservations on Th Jul 16, but only a 15' truck which I had to drive round trip. I blame the terrible reservation system U-Haul has where they first promise & apparently "pray" that the truck they promise will somehow show up! Terrible way to run a railroad but Jenna & crew at Horn were all very nice.MICHEAL F.
great customer service. Highly recommend this location to anyone. The people there go the extra mile to get everything you need when you need it. None betterfrank P.
It took 4 phone calls before someone answered the phone and there was not voice mail or an answering machine. Very helpful once they answered the phone.DAVID W.
Staff was very helpful and went above and beyond to make sure our needs were meant. Highly recommended!karen B.
Customer did not leave a comment.HOWARD R.
Had to return twice because the person that handled the uhauls wasn't there. When we came back later we were left to wait a long time. Not the typical good service that we usually receive from uhaul agents.rosemary B.
location was not open when advertised even tho I had made a reservation for that day. also operator was not at the location when I returned the truck. it was logged in by an assistant that could not close the acct. or give me an actual charge for the rental time. very poorly run business.linda R.
Customer did not leave a comment.heather H.
Customer did not leave a comment.RANDY W.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.ROBERT G.
Carlos was excellent,, We really appreciate his service... I highly recommend this location.. Thanks.. Tom BardinTHOMAS B.
Customer did not leave a comment.CARL F.
Customer did not leave a comment.JORGE H.
Customer did not leave a comment.