There is an app and some confusing directions that seem like they might be if a customer is doing after hours returns. I and another customer were originally told to return the items without the help of personel(only half of them knew how to do anything Uhaul.) It turned out that I was OK for checkin with personel since I only was returning a small trailer and I got the help I needed/wanted. If you want folks to return your stuff with the app, they should explain that at the pickup. Also, I was led to believe That the "Flexible" return was only 5 miles from me, but it was more like 15. All in all, I think U-Haul is a gem of a company and the Value I got was outstanding. I only offer these comments in the hopes of making you even better. KenKenneth D.
Customer Reviews for Horners Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erik F.
dog hair all through truck interiorPHILIP L.
the truck was damaged pretty good and the engine stalled frequently and bad vibration at 70 mph;philip L.
No problem with pick up location other than there were computer glitches the day of pick up that caused about 45 minute delay in paper work being processed. Kathy was very patient and helpful but the computer problem was not just in her system but at other main location in the area. The only negative when then arraignments were first being established for truck pickup was I was told by the location on Tamiami Trail in North Fort Myers their location may not have a truck available for the scheduled date and I would need to go Sarasota or Naples to get the truck. (the N. Fort Myers location was my first choice since it was closest to my address for loading) That was not acceptable so I went a little further north to Horners location.Charles D.
Customer did not leave a comment.Kenneth C.
Great location and friendly, competent staff!Jeanne J.