Customer Reviews for Hospital Drive Shell
(U-Haul Neighborhood Dealer)

441 reviews

345 Hospital Dr   Glen Burnie, MD 21061

(443) 962-1069

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12:30 pm

Services at this Location:

Contact Us

(443) 962-1069

345 Hospital Dr
Glen Burnie, MD 21061

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Rito S. 
Rating:
5.0

Keep doing what your doing

ambrose V. 
Rating:
5.0

Quick service, decent truck.

Dawn C. 
Rating:
3.0

Door was locked when I initially arrived so I called. The person who answered the phone was very rude though she did apologize it soured my entire experience. The vehicle is not maintained as when I attempted to go over 40mph the truck shook like the wheels were going to fly off. I rented from this location a few years back and it was fine. Not sure what has happened since but service was definitely lacking.

Chimene J. 
Rating:
4.0

Not much to improve at the location. The online reservation system said that the location opened at 7am and the location didn't open until 730am. This was an issue. Otherwise, everything was tiptop.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Gavin E. 
Rating:
5.0

Make sure customer receives copy of balance owed prior to departure I should not have to wait till they email it to me. Would prefer immediate hardcopy.

eddie M. 
Rating:
5.0

Customer did not leave a comment.

GUY E. 
Rating:
4.0

Great service!

Audree W. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Everything was good except that whoever was responsible for the last minute checks did not check if the gas tank was locked or not. Other than that it was excellent.

ELVISE A. 
Rating:
4.0

Customer did not leave a comment.

Michele J. 
Rating:
4.0

I said I give him more gas the one that you gave me so the guy answer so when I give a credit I not asking for credit because if I give anything they always charge I sure they not charge my credit card

Marcos Z. 
Rating:
1.0

Rude and mean going to home depo next time

Chi Y. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

TRISHA H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
1.0

Customer did not leave a comment.

Jenise S. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

DE CHONNE M. 
Rating:
2.0

Truck bed had some dirt upon return that a simple rinse would have gotten rid of it, but a 25 charge was applied with no pictures of what the truck bed looked like at time of pick up for comparison.

Robert N. 
Rating:
5.0

Lower the mileage rate.

William C. 
Rating:
5.0

The contact at this location was extremely kind and helpful. He went out of his way to assist us. Would highly recommend this location to pick up.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Everything was great. It was fast and easy

BRANDIE B. 
Rating:
5.0

I had an excellent experience

LAMART S. 
Rating:
2.0

Customer did not leave a comment.

GABRIEL W. 
Rating:
3.0

Customer did not leave a comment.

Demetria S. 
Rating:
5.0

The management at Uhaul Hospital Drive were excellent. The Lady was fr8endly and helped me every step of the way!

Kendra S. 
Rating:
3.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Dale K. 
Rating:
1.0

The truck was horrible. Also I did not get my hand truck and blankets. I will never use U-Haul again

Chris H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

It was great I thought I only needed it for 2 days although I needed it for 4 days and and everything was great no issues even when I needed the extra days.

Judy L. 
Rating:
5.0

Make sure the trucks are well maintained when I got mine it said it needed an oil change other then that great service

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Wanda P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

sheary M. 
Rating:
5.0

Customer did not leave a comment.

deborah E. 
Rating:
3.0

Customer did not leave a comment.

June S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
1.0

Return the truck and the guy didn't even cane out to look at the truck. Just ask did I refill the gas. And then said your good. And didn't complete my transaction until the next day. Very unprofessional

DONALD C. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

It's a gas station. There is t designated space for equipment. Just put it somewhere anywhere

William C. 
Rating:
3.0

Trailer was swept out had dirt and debris inside.

DAVID C. 
Rating:
2.0

Customer did not leave a comment.

Marguerite P. 
Rating:
3.0

Customer did not leave a comment.

Kareem B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
2.0

Getting a new location an people. I was reading reviews b4 I used this place. Some said they were charged 2 or 3 times the same amount. Well i was charged 4 times. I have my receipt for the 1 real charge, but I don't get how u are charged 4 times, an 1 charge came today. I just use this uhal yesterday. SAD!

Ricky B. 
Rating:
3.0

I wish the staff would have been more helpful. Although I did opt for the mobile order I had trouble with the link and they just told me to call customer service. I eventually figured it out myself.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Lakita T. 
Rating:
5.0

Customer did not leave a comment.

Jianxiong B. 
Rating:
5.0

So it appears my card was charged twice for the $152.62 which is frustrating, once the transactions post I will be calling in. All I wanted to do was help a friend move who is struggling financially and then I get hit 2 times. $152 is a manageable price $304 is not. Thanks though everything else was great!

Jaime G. 
Rating:
4.0

Improvement with inline check-in

I'kea P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eleni V. 
Rating:
1.0

I was scammed to pay 113$ for my down payment to use truck for 5 hours less than 20 miles. He informed me I needed to pay 113$ holding fee and it would be returned to my card. He also did not correctly charge me for the actual miles and gas used. After transaction 113$ - 47$ I should have been reimbursed 65$ at least. Not happy with service at all. Stole my money.

Jayvon S. 
Rating:
5.0

Customer did not leave a comment.

Juliana W. 
Rating:
1.0

took a very long time to check out because every time a customer came into the gas station/convenience store, I had to move over and allow them to conduct their business even though I was first in line and was in the process of being taken care of. Very slow check-in. This was not my first choice for pick up location and had to travel miles away which cost me more money because of added mileage. Called days in advance to reserve and was not told I would be required to go to another location until the day before. This was not a good experience.

Susan W. 
Rating:
5.0

Keep doing the good work that you do

Marilyn W. 
Rating:
5.0

Nothing it was a great experience an friendly one

Marilyn W. 
Rating:
3.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

tawrence H. 
Rating:
1.0

The operator demanded I park across the street in another shopping areas parking lot, even thought there was ample parking at the location. I had to cross a busy street to park and retrieve car. If I didn't need the van at that moment I would not have rented there. When I pointed out how unprofessional this was the operator went berserk.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Deborah S. 
Rating:
3.0

Customer did not leave a comment.

Vince M. 
Rating:
4.0

Customer did not leave a comment.

Geraldine K. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
4.0

Have parking for customers who are renting for a short period of time to leave there car. I had to park my car in a near by shopping center & walk back in the rain to get the uhaul.

Tamu G. 
Rating:
5.0

This locations 10 foot truck is great. Really well maintained, felt like new breaks, engine ran great, steering responded well. It was a good truck that was easy to maneuver.

Helen O. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
3.0

The truck need a lot of maintenance

Brittney F. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

jacqueline W. 
Rating:
5.0

Friendly and clean!

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Jarrell K. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Great service everytime

Jarrell K. 
Rating:
5.0

Nothing. The attendant was kind, knowledgeable and made our experience pleasant

myrtle W. 
Rating:
2.0

Customer did not leave a comment.

Stephany C. 
Rating:
5.0

Customer did not leave a comment.

Jarrell K. 
Rating:
4.0

Software to authorize rental did not work right. It would not allow the rental until the PC was re-booted. The software also did not have my model of vehicle (4Runner SR5), with factory-installed tow package.

David M. 
Rating:
3.0

The truck had an issue with getting into gear. Other than that, it was ok.

Helen W. 
Rating:
5.0

Owner was a great guy!!! Made it a smooth and easy process

Jasper H. 
Rating:
3.0

Van was clean and service was fine. Had to wait for several customers to be checked out with regular gas station related purchases. My only real complaint is that I was charged a $25 cleaning fee. Why? Truck was returned exactly as I picked up. Seems arbitrary and makes me think twice about renting from U-Haul again.

Ryan S. 
Rating:
1.0

This location is in an unsafe area. After I rented a van from them I was told I could not leave my car in their parking lot during my rental period which was only a few hours. They stated they did not have room yet I was removing a vehicle and wanted to leave mine in it's place knowing it would be safer. The gentleman then told me it was not safe in his lot and he would not be responsible for it. He insisted I park my car across the street in a shopping center parking lot risking being broken into or stolen. When appealing with him that I would not be long he got irate with me. When I returned a little over 2 hours later instead of checking the van immediately for mileage, gasoline, damage etc. This should be done immediately in case their are any issues. I was told they would check it within the hour and email the invoice. Finally after five hours and having to call I received the invoice.

Janice S. 
Rating:
2.0

Vehicle was filthy. Hair all over the interior of the vehicle and just our right dirty.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Abdelghani T. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

I have rented Uhaul trucks for years. One thing I've noticed is the vehicle maintenance is questionable. The steering is always off. In this rental there was a lot of play before it actually started to turn and I was always fighting in both directions to stay straight. Very dangerous.

Dale R. 
Rating:
1.0

The service was not customer oriented. You shouldn't have to wait 24 hours to get a receipt emailed to you. There shouldn't be just one person who is capable of checking the truck back in. That person wasn't around the day of I returned the truck. What would've happened if the truck was damaged between the time I returned it and the time the truck was inspected?

Leonard E. 
Rating:
1.0

Soo many different issues happened during my rental process. The online 24/7 verification process is a joke and can't be relied on.

Neil F. 
Rating:
5.0

Very quick & easy!

Catherine C. 
Rating:
5.0

Very accommodating and understanding. I will rent from this location again

NORMAN H. 
Rating:
5.0

They hooked me up. Thanks

Zachary Allen C. 
Rating:
4.0

NA

Janice D. 
No reviews have been submitted for this location.

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