Customer Reviews for Hospital Drive Shell
(U-Haul Neighborhood Dealer)

602 reviews

345 Hospital Dr   Glen Burnie, MD 21061

(443) 962-1069

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12:30 pm

Services at this Location:

Contact Us

(443) 962-1069

345 Hospital Dr
Glen Burnie, MD 21061

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria S 
Rating:
5.0

Customer did not leave a comment.

Kristina R 
Rating:
1.0

They charged me twice. Also, questioned me why did I drive so many miles?

Ganesh P 
Rating:
5.0

Customer did not leave a comment.

victor c 
Rating:
4.0

Customer did not leave a comment.

EUGENE W 
Rating:
5.0

Customer did not leave a comment.

Marvin S 
Rating:
4.0

Customer did not leave a comment.

kendrick j 
Rating:
5.0

Customer did not leave a comment.

Edgar M 
Rating:
5.0

Customer did not leave a comment.

KAREN W 
Rating:
5.0

Customer did not leave a comment.

amos w 
Rating:
3.0

Customer did not leave a comment.

Clinton D 
Rating:
5.0

The attendant was great, quick and meet our needs.

Cindy W 
Rating:
5.0

You guys made a great job

Isael B 
Rating:
3.0

Customer did not leave a comment.

Luis D 
Rating:
1.0

Owner charged me for 90 miles at pickup even after i stated i would be going less than 10 (was quoted $45 online). There’s no reason for a $150 hold should be on my account for a short trip uhaul. Definitely won’t go back to this location.

Temier F 
Rating:
5.0

The staff here is one of the nicest and professional team I have encountered. Always ready to help with a beautiful smile and friendly demeanor. I will always use this location for my rental needs.

Ken W 
Rating:
5.0

Customer did not leave a comment.

Yogesh K 
Rating:
3.0

Customer did not leave a comment.

Shawn A 
Rating:
5.0

Continue to render the great services that I received on my visit to your location.Thank you sincerely,Francine E Dorsey

Francine D 
Rating:
3.0

Customer did not leave a comment.

Edward M 
Rating:
3.0

N/A

Kevin W 
Rating:
3.0

Customer did not leave a comment.

Abdoulie S 
Rating:
3.0

Customer did not leave a comment.

Sasha W 
Rating:
1.0

Improve your fleet, Have a drop box, fix/repair your trucks .

Gabriel C 
Rating:
5.0

Customer did not leave a comment.

Victoria M 
Rating:
1.0

They're very rude. I did a mobile pickup but they don't actually set it up so you have to go inside. Then they act like you're stupid. You did mobile, you have to do it on your phone. No, you didn't put the key in the lockbox so I'm here now. Upon return, checking it back in (again, mobile), I had the attendant outside opening up the truck telling me I had to remove things from the back of the U-Haul that were there when we rented (they obviously didn't run out and check the last renter) or I'd be charged extra. I sucked it up and helped guy out by removing them and because I don't want to be charged extra for something I didn't even do. As I'm taking my return photos they dude literally hops in the truck and moves it (see photo). I use U-Haul location is across the state and hands down this was the worst. Then to top it off, I completed my check in and go to get a drink for the road, he tells me he'd like me to wait in store because he doesn't think my card that I paid for rental with would go through. Horrible rental experience. O and the truck itself, horribly maintained. Gears slipping, super sketchy. I had it in reverse but it didn't shift out of neutral. Had to put in park and keep shifting to get it into reverse. Very very dangerous and honestly, I should get a refund just based on the death trap of a truck. DO NOT GO TO THIS LOCATION

Jason G 
Rating:
5.0

Customer did not leave a comment.

Travon H 
Rating:
4.0

Customer did not leave a comment.

Kathleen G 
Rating:
2.0

The man at the counter was slow but friendly and kind.The truck was below standard and the check engine light was on and just felt unsafe

Hazel P 
Rating:
4.0

Customer did not leave a comment.

William G 
Rating:
5.0

Customer did not leave a comment.

Napoleon B 
Rating:
5.0

Customer did not leave a comment.

Beverley D 
Rating:
5.0

Customer did not leave a comment.

RON H 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

The rental process was easy, the people at the rental location were friendly when picking up and dropping off the truck. The truck ran well and was in good condition.

Don S 
Rating:
5.0

Customer did not leave a comment.

Brianna H 
Rating:
5.0

Customer did not leave a comment.

Christina P 
Rating:
5.0

The tank wasn’t all the way on full but everything else was fine. It was like someone drove it minimal miles and didn’t refill it

DENISE P 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Owner is very professional and runs his business like he cares about the customers. I've been renting uhaul trucks here for about 10 yrs. I always go there for my needs. He didn't have a truck I needed and he found a way to accommodate me within 20 minutes on Sunday at 12 noon.

Charles H 
Rating:
1.0

Get your shit together and stop telling people to pick up where there are no trucks and stop telling people to drop off where they can't check trucks in.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Rafael R 
Rating:
1.0

Hire a new representative that handles uhaul reservations & speak professional. The lady at the counter did not understand my questions concerning the dolly in the uhaul without secure straps inside of the uhaul truck & when I asked her additional questions concerning the drop off she told me to shut up & give her back the keys. She was rude, she was unprofessional & didn’t inform me of the checkout process for a one way uhaul trip. Maybe it was a racial & cultural difference but I will NEVER go back to this location and I would never recommend anyone I know to go there. If people I knew had my experience she would be in a hospital.

Monae H 
Rating:
5.0

Excellent services. That's.

Tamaz P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
2.0

All employees should be able to handle hooking up the trailers. I waited almost an hour to get hooked up and on my way.

Carl G 
Rating:
4.0

Customer did not leave a comment.

Natalia M 
Rating:
5.0

Customer did not leave a comment.

Reggie E 
Rating:
1.0

The truck drove horribly, and the man at the counter when I returned the truck was kind of rude. He was talking about sweeping it out, so I did; however, the stuff I was sweeping out was not from my move it was there when I got the truck.

Michael H 
Rating:
3.0

Customer did not leave a comment.

James E 
Rating:
5.0

Make the online check-in easier. Too many verification steps are required.

KRISTOPHER T 
Rating:
3.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

Brittney T 
Rating:
4.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Very convenient with hours, great service..no complaints here.

CAROL P 
Rating:
4.0

I believe that you can improve letting customers know upfront how much the truck is going to be total. Other than that I would say I had a good experience

Latarsha R 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

Make sure the clock is adjusted for Daylight Savings so the customer doesn't find himself late, like I did which caused me to rollover to another day, but I needed so it worked out.

craig m 
Rating:
5.0

Customer did not leave a comment.

Ayoub T 
Rating:
3.0

Difficult process to obtain keys and lady tried to be helpful but said I had to do everything through the app- which was not working at the time.

Livio B 
Rating:
5.0

Customer did not leave a comment.

ESTER S 
Rating:
3.0

Customer did not leave a comment.

Cynthia C 
Rating:
5.0

Everything was nice

Babbara c 
Rating:
5.0

Customer did not leave a comment.

Derrick W 
Rating:
3.0

Customer did not leave a comment.

Bruce H 
Rating:
3.0

Customer did not leave a comment.

Cecile J 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Great service. They took the time to make sure all the hookups to my truck were complete and safe.

Mike D 
Rating:
3.0

Customer did not leave a comment.

RICHARD B 
Rating:
1.0

Truck broke down. Stranded on the highway for two hours

GEORGE P 
Rating:
4.0

We had a great experience with the staff at this location.

Oliver O 
Rating:
5.0

Customer did not leave a comment.

Jay G 
Rating:
5.0

Customer did not leave a comment.

Ambraesia J 
Rating:
5.0

Customer did not leave a comment.

Antonio L 
Rating:
5.0

Very great customer service

Greer T 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
2.0

Better customer service (peter) argued with me about gas ($20.00). I put $20.00 of gas in the truck before returning it. I offered to go over the truck when I returned it. I was told it was not necessary. I received the invoice with a $20.00 charge for gas. When I called to explain that I put gas in the truck ($20.00) the customer rep(Peter) argued with me . He said it was 7/8ths full. It certainly was not empty. Be cause of this conversation I will not use UHaul again and I willshare my experience with anyone who should ask me.

Edward P 
Rating:
4.0

Customer did not leave a comment.

Tracy N 
Rating:
4.0

I’m not sure what the make up is as far as the engine and truck is concerned but every U-Haul that I have driven appeared to run really bad with horrible suspension issues. The one I had almost did not start at least five times during the time I had it however I was able to get done what I needed to get done and make it back. All in all it ended up being a good experience and I was able to get done what I needed to get done.

Robert F 
Rating:
4.0

Customer did not leave a comment.

william s 
Rating:
3.0

Customer did not leave a comment.

Rebecca V 
Rating:
5.0

Customer did not leave a comment.

Ofelia G 
Rating:
5.0

1. You should make people know in advance that these small trailers don't have a jack. 2. Proprieter was very helpful in making sure I knew how to use the equipment. 3. I got several phone calls asking me to return the equipment so that another family could have it. Once I'd gone past my scheduled return time, I had to pay for a whole extra day, so I had no incentive to return it for this other family to use. I returned it a few hours late and got charged for 24 hours late. If you really want me to return it so that another family could have it then you should have offered me some incentive, for example prorate the charges.

Jean P 
Rating:
3.0

The equipment wasn’t swept out but other than that in good condition. Easy process to get a truck, well stocked with equipment to rent. Let’s try a be a little more friendly.

Ken W 
Rating:
3.0

There was no indication of where I should park the truck.

Nathan C 
Rating:
2.0

The equipment was not clean and in poor repair, ie sun visor was broken, engine light was on and was told not to worry it will be alright. The service lady was very nice and efficient with processing the applications.

Ken W 
Rating:
2.0

No parking at this location.

David R 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

Customer did not leave a comment.

George A 
Rating:
5.0

Customer did not leave a comment.

edward o 
Rating:
3.0

Customer did not leave a comment.

Rhonda R 
Rating:
1.0

I had reservation for 9.00am but I unable to get a vehicle until after 12.00pm. The vehicle was not available at the reserved location and I had to spend more money to get the van at another location over 20miles away. I was disorganized and I had to do my task late into the night. I am now making a claim of the transport charges from the reservation location to the next. I hope no other customer goes through this terrible experience.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Heather S 
Rating:
1.0

Verify equipment is available as scheduled and get the transaction completed quickly

Ken W 
Rating:
5.0

Customer did not leave a comment.

Jewel D 
Rating:
1.0

Teach employee's to have respect to customer's and not be rude or cantankerous. This was the 1st time and last time I will ever use U-Haul at this location. It took over an hour to receive keys when truck was reserved. .I had to make 3 trips to get my paperwork and and took another hour to receive paperwork when returned key. I was accused of not topping off gas when delivered which was untrue.

brian s 
Rating:
5.0

Customer did not leave a comment.

Cesar G 
Rating:
3.0

In the past year+ I have rented many vehicles. This location definitely wasn't the best but also wasn't the worst. They were average. They provided a clean vehicle, and it was easy to drop off and pick up. Some other locations have locks on the backs, which is a nice feature, but as I said they got the job done.

Robert M 
Rating:
5.0

Nothing

Wanda s 
No reviews have been submitted for this location.

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