Customer Reviews for Houskas Ace Hardware
(U-Haul Neighborhood Dealer)

621 reviews

1520 Jeffco Blvd   Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

(636) 333-1136

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(636) 333-1136

1520 Jeffco Blvd
Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah D 
Rating:
5.0

I don't think anything.

Virginia L 
Rating:
5.0

Customer did not leave a comment.

Karen T 
Rating:
5.0

Customer did not leave a comment.

Bryan R 
Rating:
5.0

The people at this location were very friendly. The van was easy to drive and clean. It would’ve been nice to have a. Ramp included. My only complaint is that I had an estimated price and I brought the van early and under the mileage estimated and my bill was still higher than the estimate somehow

Janette D 
Rating:
5.0

All equipment was very well maintained and properly prepared. Customer service at this location was excellent.

Shannon E 
Rating:
5.0

Customer did not leave a comment.

LISA O 
Rating:
5.0

Absolutely nothing. The service here is absolutely unbeatable. The staff helped me THREE separate times with various issues and made my disaster of a day much more dreamlike. I wish I had their names, but there was a lovely redheaded woman who set me up at 3pm on 4/4, a gentleman who assisted me on the phone with moving my reservation, and the kind woman who wasn't open yet, but called my cell phone for me at 0800 on 4/5 bc I thought it may have been lost in the van. All superstars who deserve big, fat raises!

Amy G 
Rating:
5.0

N/A

TERRY B 
Rating:
5.0

Customer did not leave a comment.

HANNAH K 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Ellen T 
Rating:
5.0

nothing. lady at the counter was very helpful and friendly

Vinnie R 
Rating:
5.0

Customer did not leave a comment.

Amie M 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
5.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

Customer did not leave a comment.

Keith C 
Rating:
5.0

I would only suggest that the location have a representative do a "walk around" vehicle inspection with the customer before & after the rental. I took pre-trip pictures of slight damage on the truck (Scratches from tree branches I'd guess, a minor dent in the door) to protect myself from any disputes but I did so unilaterally. I would note that I visit this location frequently so that was probably a factor.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

I wish there was a way to better measure the gas tank contents. We added 7 gallons of gasoline but drove only 17 (seventeen) miles. Obviously the gas gauge showing full at the beginning of our rental was off by a lot.

William K 
Rating:
5.0

Pick up process was smooth and straightforward. Staff clearly explained everything.

Eric N 
Rating:
5.0

You should provide instructions for pick up. I did not have any instructions, and was not sure what to do after checking in.

Karen T 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
3.0

Very misleading info, I called ahead and was told $1.00/mile, when I returned truck, was then told I’m being charged $1.29/ mile for “weekend rate”

ryan p 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Nice people, best service of any place i have rented before send everyone to this place.

Roger G 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

A+ experience!

Thomas K 
Rating:
5.0

Customer did not leave a comment.

Kimberly R 
Rating:
5.0

The process is convenient but the UHAUL part of the store service (an ACE Hardware) ended at 3pm so you had to use the cell phone check-in to return the vehicle. I would have preferred at real person to check in the vehicle for return. The app did, however, work as intended.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Doug M 
Rating:
5.0

Very friendly women at drop off. Was giving the wrong information when I reserved it over the phone. Well not wrong but like withheld. Probably shouldn’t do that.

LOGAN P 
Rating:
2.0

The gentleman that helped me was not very friendly

Kevin E 
Rating:
5.0

Customer did not leave a comment.

Perry S 
Rating:
5.0

Customer did not leave a comment.

Clarissa A 
Rating:
5.0

Customer did not leave a comment.

Marie M 
Rating:
5.0

Georgia at the desk was wonderful. Called earlier in the day from something coming up and were able to move my pick up time with ease. They even brought the truck around for me. A around fast and easy.

Logan S 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Rick b 
Rating:
3.0

Vehicle was not clean…spill on floor of passenger side and something sticky in one cupholder. Vehicle did not have a full gas tank. The box was very clean.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Katie B 
Rating:
1.0

Staff was unfriendly and unhelpful.

Matt S 
Rating:
3.0

99 cents a mile is absolutely ridiculous.

Duane K 
Rating:
4.0

Customer did not leave a comment.

Janice B 
Rating:
5.0

The final destination was a place I use locally and trust they will return my key. I have no issues with ace hardware.

Kaylee S 
Rating:
3.0

We were hoping to check in the truck with the employee inside, but were told that they were closed (I guess the U-Haul part was closed, the store was not) so we needed to use the app checkin. The app is fine, but it's a little hard to take the needed pictures in the dark parking lot at this location.

Brent A 
Rating:
5.0

Customer did not leave a comment.

pam t 
Rating:
5.0

Everything was explained very well. I had no trouble with pick up or drop off of the vehicle. Use of your website at the facility was lengthy. It may be that your computer services need tweaking.

Ellen T 
Rating:
5.0

The truck was clean and in good working order. I do not smoke and the old musty nicotine drench is a bummer in the truck. I used the AC...it was a hot day but kept some fresh air circulating in with a couple of windows jarred down a bit. I would not rent again if I can help it due to price overall. It was about 74 miles total use and with the week-end higher rate, taxes, insurance, basic $20.00 fee added and all ...it was close to $150 to move the stuff. I paid the gas, did the work and that is a bit steep just for the use of the truck for the hours used in my opinion. I think more along the lines of $75-$85 would be more reasonable for the part of the day use.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Customer did not leave a comment.

RON K 
Rating:
4.0

Kudos well done to Rob.

susan t 
Rating:
5.0

Customer did not leave a comment.

JULIE C 
Rating:
5.0

The price other everything was perfect

Tim C 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
3.0

Customer did not leave a comment.

nicholas l 
Rating:
5.0

Customer did not leave a comment.

RON K 
Rating:
4.0

Customer did not leave a comment.

Anthony K 
Rating:
5.0

Everything was great! Always friendly & helpful

pam t 
Rating:
4.0

Customer did not leave a comment.

Chad H 
Rating:
5.0

I have rented from this location multiple times and they have always been very helpful and do a great job.

Valerie A 
Rating:
4.0

Customer did not leave a comment.

Debra B 
Rating:
2.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

michael k 
Rating:
5.0

Customer did not leave a comment.

CURTIS M 
Rating:
5.0

Customer did not leave a comment.

ARLA T 
Rating:
1.0

Was charged incorrectly!! Already emailed a complaint and no one has bothered to get back to me yet. I want my money back

Robin W 
Rating:
5.0

Customer did not leave a comment.

Bryan G 
Rating:
5.0

Customer did not leave a comment.

Lonnie M 
Rating:
5.0

Customer did not leave a comment.

paul e 
Rating:
5.0

Pickup truck was brand new (~2K miles), yet already had bad cigarette smoke odor. Consider going smoke free and assessing large damage fees for smoke odor.

James B 
Rating:
5.0

Renting at Houska"s Ace Hardware is always easy and convenient. Their vehicles are well maintained and the employees are always friendly and helpful...will certainly rent there again.

Darla L 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
4.0

Old truck, felt like transmission is about to go out, shifting really rough.

damir o 
Rating:
5.0

Super easy pick up and drop off!

Elijah W 
Rating:
5.0

Staff was knowledgeable and informed me of each topic that I was not sure about. The entire process was smooth and everything was clean!

Eileen D 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
4.0

The computer seam to have a few problems

BONITA C 
Rating:
5.0

Customer did not leave a comment.

Gloria L 
Rating:
5.0

All was good.

George M 
Rating:
5.0

Customer did not leave a comment.

tyler h 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Renee C 
Rating:
5.0

Customer did not leave a comment.

Diana N 
Rating:
5.0

Customer did not leave a comment.

Edita K 
Rating:
5.0

Customer did not leave a comment.

Carla M 
Rating:
3.0

The amount of miles given were not read back Tom me to confirm. The mikes given should’ve been foe round trip. They weren’t. Not that that in itself is to blame, but in every industry, there is confirmation. The person working also was not interactive at ALL! He seemed to not want to be there. So no !, to be charged all together nearly 200 bucks is NOT an incentive to return.

SANDRA G 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Ashlee W 
Rating:
5.0

Customer did not leave a comment.

Cathy F 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn C 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
4.0

The process was pretty simple and fairly quick staff was great for it being a last minute rental I had made reservation on line at another location and that location Failed me so I called Houskas Ace Hardware and was able to get what I needed

William M 
Rating:
3.0

Customer did not leave a comment.

charles l 
Rating:
4.0

TPMS seemed to need servicing. I aired the tires myself but the low tire indicator never reset itself.

Rick T 
Rating:
5.0

Nothing

Jane J 
Rating:
5.0

Customer did not leave a comment.

Amanda G 
No reviews have been submitted for this location.

Additional Services at this Location

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